Sarant Cadillac

This was the best experience I’ve ever had buying a car. John Nassour the salesman made the experience wonderful! John Nassour the salesman made the experience wonderful! More

Sarant Cadillac stood by their word. I ordered a 2022 Escalade in January vehicle was delivered end of August and I paid MSRP for it, that was the deal. In this current car market it is I ordered a 2022 Escalade in January vehicle was delivered end of August and I paid MSRP for it, that was the deal. In this current car market it is not an easy feat. During the process we had a hard time getting updates on when the vehicle would be ready and returned phone calls but once the car was in roue they paid a little more attention. Felt as though we were getting blown off a little. I understand the nostalgia behind the décor of the dealership but it needs to be brought into this century with a construction renovation. Didn't utilize the service department as I live in CT and the dealership is in Long Island. Vic in Finance department is an All-Star. Dominic who was our sales man felt as though were we bothering him with a monthly or by monthly call leading up to the delivery ended up being fine in the end at delivery. Still waiting for registration plates though. Hopefully those come soon. Id give 4.5 stars if I could. More

Everybody was very nice…bill my salesman answered all my questions with patience and he was very knowledgeable … all were very professional and I’d recommend Sarant Cadillac to my friends and family questions with patience and he was very knowledgeable … all were very professional and I’d recommend Sarant Cadillac to my friends and family More

I have been to 2 other dealerships for the same cosmetic issue with no success of obtaining the correct replacement parts on a 2019 CT6. I showed up days early to Sarant's service center due to a computer g issue with no success of obtaining the correct replacement parts on a 2019 CT6. I showed up days early to Sarant's service center due to a computer glitch that sent me text to be there a head of schedule so Amazingly they took me in anyway to evaluate the cosmetic issue plus address a new a/c issue. Extremely nice, attentive, from greeting in the service area, sitting down to go over any and all issues, all the way to administrative employees. Resolved my a/c issue that day and received a call my part was in just a couple of days later, scheduled for part replacement and I am confident it will go smoothly and if not, they will kingly accommodate me as you would expect from any quality service center. I believe in second opinions for all major choices in life and maybe going even a little bit out of your way to get to Sarant is worth it. More

Was greeted immediately Acknowledged what the car needed done Nice waiting area Quick service Friendly crew needed done Nice waiting area Quick service Friendly crew More

I had a great experience at Sarant Cadillac service yesterday, Everyone was nice and a job well done. Thank you yesterday, Everyone was nice and a job well done. Thank you More

It was the cordial welcome I received after scheduling a visit. The immediate attention on schedule, and the thoroughness of advising me as to what was to be worked on in a general check up. As well, ther visit. The immediate attention on schedule, and the thoroughness of advising me as to what was to be worked on in a general check up. As well, there was a forward look as to how the car was progressing in age and any issues that night effect a decision on my part to trade in on my leased car. More

When I first arrived for my appointment for a state inspection and an oil change, I presented the service writer a coupon I received from you (Sarant Cadillac) in the mail to get my oil changed for $7 inspection and an oil change, I presented the service writer a coupon I received from you (Sarant Cadillac) in the mail to get my oil changed for $74.95. I was told that would be taken care on my billing.I proceeded to the waiting room. After the multi-point inspection was completed, it was recommended that I should get an alignment and I agreed to have that work done also. When the work was completed I paid my bill and left. I didn't review the paper work until I was home when I noticed I was charged $90.56 for the oil change and the coupon I presented for $74.95 was never applied. I don't fault anyone, I think it was simply forgotten. i More

My sales man John was the best, great customer satisfaction! And I love my car!! satisfaction! And I love my car!! More

outstanding, excellent , technically proficient, welcoming and personnel were outstanding from start to finish. It is a pleasure to bring my car to Sarant... welcoming and personnel were outstanding from start to finish. It is a pleasure to bring my car to Sarant... More