Sarant Cadillac

Unprofessional service person On 9/17/14 I made a visit to Serant Cadillac. I attempted to tell the service member that greeted me the noise problem roof rack was having with this On 9/17/14 I made a visit to Serant Cadillac. I attempted to tell the service member that greeted me the noise problem roof rack was having with this brand new month old Cadillac SRX. He interrupted me to ask if I purchased the car there. I told no, I was there just visiting from out of town for a couple of days and that I lived 5 I\2 hours away. He repeated that I didn't purchase the car here and he wouldn't look at it but, he will give me an appointment to bring the car in. He left and came back and said the best he would do is give me an appointment for October 1st. I declined and he told me how to exit the building. I called another Cadillac Dealership Conti Cadillac in Freeport, about 8 miles away. I explained the above situation and was told to bring car in that day. The service manager Shai Nadav explained that the position o the crossbars was creating the wind sound. He suggested that if I was not going to use them to strap items on it would be best to remove them till needed. I told him I would never be putting items on my roof. He removed the cross bars within 15 mins and placed them in my trunk. Problem solved. More

Great Team My husband started going to Sarant 20 years ago, and once I joined the Cadillac bandwagon, I understood why. The team is excellent. I was three days o My husband started going to Sarant 20 years ago, and once I joined the Cadillac bandwagon, I understood why. The team is excellent. I was three days over my pregnancy due date, running errands when my Escalade unexpectedly stalled. I Once I got it going, I went straight to dealership. Bill B. and his team dropped everything to make sure my car was safe enough to drive. We just purchased our second Escalade from Sarant, and the experience was wonderful. Jim Pratt went above and beyond and handled all those little details that just made the entire process so much easier. We're looking forward to years of enjoying our vehicle and knowing we have a place we can trust. More

Wonderful experience at this dealership. Both the GM and my salesman, Chris LaRocco,took great care of me. I am recommending them to all my friends and family! my salesman, Chris LaRocco,took great care of me. I am recommending them to all my friends and family! More

I just leased a new Cadillac XTS from Sarant. I had originally drove 45 miles from home to Sarant because they seemed much more competitive than any other dealership on Long Island. Upon my arrival, originally drove 45 miles from home to Sarant because they seemed much more competitive than any other dealership on Long Island. Upon my arrival, I found that they lived up to our preliminary talks over the phone and then even exceeded my expectations with the rest of the process. My salesman Chris was very professional, fair, patient, and knowledgeable on every aspect of the car including its' complex technology. They even sent me home with a brand new 4th generation ipad for free! I challenge anyone to try and get a better deal on Long Island than what Sarant is offering. I've done my research, it won't happen. Save your time, call or go to Sarant, and ask for Chris. More

Chris and Antonio were awesome. Sarant Cadillac is the only dealership anyone should be using. The Customer Service is top notch. They make you feel like your part of the family and not just another sal only dealership anyone should be using. The Customer Service is top notch. They make you feel like your part of the family and not just another sale. I would highly recommend this dealership and ask for Chris La Rocco. He will ensure you are treated right and leave with a smile. Thank you Sarant Cadillac. You guys are GREAT. Sincerely Michelle Naso More

This was my first new Cadillac and my second Cadillac from Sarant. Staff was knowledgeable, helpful and accommodating--a low-pressure and no-haggle experience throughout. I highly recommend Sarant for a from Sarant. Staff was knowledgeable, helpful and accommodating--a low-pressure and no-haggle experience throughout. I highly recommend Sarant for anyone looking for an enjoyable experience and a terrific deal on a new Cadillac. More

The whole experience was wonderful. My parents have been Cadillac drivers for years and have been encouraging me to go there. I'm so glad I did! I've driven Lincolns, Mercedes -- and Camaros. Honestly, Cadillac drivers for years and have been encouraging me to go there. I'm so glad I did! I've driven Lincolns, Mercedes -- and Camaros. Honestly, the ATS is a driving car. It handles well, driver friendly. I can't say enough good things about it. Everyone at Sarant was great. Would definitely encourage everyone to give it a chance. More

I have purchased several cars and referred several people to Jim Pflumn the General Manager. His conduct and professionalism leaves you feeling like you're an old friend and his best customer. I recently p to Jim Pflumn the General Manager. His conduct and professionalism leaves you feeling like you're an old friend and his best customer. I recently purchased an Escalade EXT and was floored once again by Jim's responsiveness. Jim introduced me to Vangelis, who delivered the car to me. Vangelis went above and beyond in demonstrating the many features that come with the Escalade. I HIGHLY recommend this dealership to anyone interested in a Cadillac. More

Chris larocco and sales manager JIM were outstanding as they provided good customer service and knowledge about vehicle. I would recommend this dealership to others. they provided good customer service and knowledge about vehicle. I would recommend this dealership to others. More

Let me start by expressing my disappointment, frustration and utter disbelief with your certified dealership in Farmingdale, NY. Sarant Cadillac boasts a large banner in front of the lot that says "voted New and utter disbelief with your certified dealership in Farmingdale, NY. Sarant Cadillac boasts a large banner in front of the lot that says "voted New Yorks #1 Cadillac dealership" but from my experience they may as well be voted into last place. After my 2009 Chevy cobalt died on the side of the road on Oct. 31 I contacted GM who told me to take it to a certified GM repair shop and seeing that my front door was 30 yards from Sarant coupled with the fact that the sign testifies to their good service I decided to have it towed there. It arrived at about 11 am on Nov 6 where I was greeted by a man named Bill. I told Bill that the job I was living on Long Island for was seasonal and over and I was just waiting for my car to be fixed so I could go home to Michigan. He said no problem I understand your situation, paying rent every day I was still on Long Island but not working and without a car, but we are busy and it might take a couple of days to look at. It wasn't until Monday the 12th at about 4 pm that I had to call them back after not hearing anything and was then told it needs a new engine which was already ordered and would be in Thursday. So I patiently waited, called Friday morning and was told the engine had just arrived. Both myself and my dad were told by Bill that he would try his best to have it ready for me to go back to Michigan for thanksgiving and it was estimated to be done Tuesday or Wednesday morning at the latest. Yesterday being Tuesday Nov. 20, the 14th day since dropping off my car, I called 3 times before getting through to Bill who told me they hadn't even taken the broken engine out of my car yet. I put my foot down and said listen you told me it would be ready today or tomorrow and now you're saying you haven't even taken the old engine out yet even though the car has been on a lift for 6 business days. Bill then told me in a very condescending voice that I was told they are a busy dealership when I dropped it off and that he is doing his best to try to have it done by next Monday or Tuesday. Judging from the lack of effort I have seen I would guess Wednesday the 28th is the real date it might be ready. That would be the 23rd day my car has been at the shop and 6 days after thanksgiving which is when I said I needed to be home. I left messages that were never returned. I've called more or less every other day to check in, never once being the recipient of a phone call. 1 pm on the Tuesday before thanksgiving isn't the best time to finally admit the car won't be ready especially with today being the busiest travel day of the year. All of a sudden I'm stuck getting a $1000 one way flight home, renting a car for $640 for a week, or finding another way home. I'm currently about 6 hours into my 20 hour expedition which includes travel by train, an 8 hour bus and a 8 hour drive with my sister. Had I been told Friday or even Monday that my car wasn't going to be ready I could have made other arrangements but instead I have been forced to take this route. I will not stand to be treated like this. I was unaware that dishonest, lackadaisical and condescending are adjectives that a company on such a high pedestal would reward with an honor as high as "#1 Cadillac dealership in New York". I expected excellent, quick and convenient service but haven't been provided with any of the above. I cannot express the level of stress, anxiety and frustration I have been feeling the last 16 days solely caused by Sarant Cadillac. If poor, elongated service combined with bad attitudes, dishonesty and across the board lack of effort in communicating with customers are qualities Cadillac would expect from their #1 then I would 100% agree with your choice of Sarant in that number one spot. If not, these issues need to be immediately addressed and people need to be held responsible for their words and actions. Sarant Cadillac has been anything but what it is advertised to be. I will be addressing multiple letters to both GM and Cadillac corporate offices, regional managers and customer service as well as writing all over multiple forms of social media to express my disappointment and disgust with my ongoing experience with one of Cadillac's best dealerships. Thank you, Bryan Doyle. More