Sarant Cadillac

Accommodated the complaint The service department reviewed our complaint and made amends. Happy to see they are trying to maintain good customer relations. Hopefully our future The service department reviewed our complaint and made amends. Happy to see they are trying to maintain good customer relations. Hopefully our future experiences are good ones :) More

"Sorry, not our problem....." We went with Sarant for my husband's CTS4 even though the payments would be $10 more/month than another estimate we received, because we THOUGHT the s We went with Sarant for my husband's CTS4 even though the payments would be $10 more/month than another estimate we received, because we THOUGHT the service would be superior. One month after taking our car home and less than 1,000 miles later, one of the tires developed a bubble and had to be replaced. Even though this is clearly a tire defect (on our brand new car), our salesman, Mark Rosen and the service department told us this is not their problem and we will have to pursue a claim with the tire manufacturer on our own. This would be understandable if the car wasn't so new! This is our first GM car in more than 25 years - we definitely thought - it's time to buy American! Our experiences with European car dealerships (when there have been issues) were more along the line of, "what can we do to make this an easy experience for you?" Very different from - "it's not our problem...." Not happy :-( and no longer considering the SUV for myself when my lease is up in September! More

Excellent Service Jim Rapp at Sarant Cadillac is the most kind, honest and helpful gentleman in the car business. Jim took the time needed to help us with our decision Jim Rapp at Sarant Cadillac is the most kind, honest and helpful gentleman in the car business. Jim took the time needed to help us with our decision. I have family in the car business and Jim is by far the nicest. At the end of our purchase we felt like he was part of our family. More

great my lease was up with my 2013 ATS which i got such a great deal i figured it would be my first and last Cadillac but i was wrong Mr.Antonio Centeno wo my lease was up with my 2013 ATS which i got such a great deal i figured it would be my first and last Cadillac but i was wrong Mr.Antonio Centeno worked his butt off and i left with a 2016 ATS just a great experience along with the help of Mark Rosen i would and do recommend Sarant to all More

Best car buying experience yet Two words. Mark Rosen. This guy puts other car sales people to shame. He's patient, well informed, knows his product and puts zero pressure on you Two words. Mark Rosen. This guy puts other car sales people to shame. He's patient, well informed, knows his product and puts zero pressure on you to make a decision. I've been elsewhere and this experience was top notch. He spent loads of time figuring out our best option and explained all the features on the car the day we picked it up. He even helped us set up the On Star account and processed our Costco Auto paperwork. Finance manager Tommy was also a pleasure and took care of things quickly and efficiently. Highly recommended. More

Outstanding experience Mark Rosen, Thank you for providing a no pressure, honest and professional experience. Your knowledge and patience allowed me as much time and as man Mark Rosen, Thank you for providing a no pressure, honest and professional experience. Your knowledge and patience allowed me as much time and as many questions as I needed before making my decision. You delivered as promised More

Excellent experience It was time to replace my 2013 SRX. I returned to Sarant and picked exactly the car I wanted from their large inventory. This was my second purchase f It was time to replace my 2013 SRX. I returned to Sarant and picked exactly the car I wanted from their large inventory. This was my second purchase from the dealership. Jim Rapp and Tom Sabbatino made it an easy transaction, taking care of all of the details and delivering our new 2015 SRX at a fair price. More

Exceptional parts, service, and sales experience. I could not ask for a better car and more pleasurable car buying experience than at Sarant Cadillac. I have considered competitor vehicles, but keep I could not ask for a better car and more pleasurable car buying experience than at Sarant Cadillac. I have considered competitor vehicles, but keep coming back to Sarant because of the white glove service at every level – parts, service, and sales. With turnover so high in the car business, it really is nice to see so many of the same friendly and familiar faces over the years. It is extremely refreshing working with a dealership that does not engage in high pressure sleazy sales tactics and gimmickry that is characteristic of so many other dealerships, and at Sarant you can be assured of both an extremely fair and transparent deal. Plus, Sarant without a doubt has the widest selection of inventory – particularly vehicles with rare and hard to find options. Expert parts and service is also another area where Sarant really shines. My experience with Sarant actually started with the parts department, and since then I have been a customer for decades. It is well known that this dealership is the one to go to when other dealerships are unable to diagnose and repair the increasing complexity of today’s vehicles. Even if you are considering competitor vehicles, I would strongly recommend considering a Cadillac but only from Sarant. More

Cadillac of Service This is my fourth CTS purchase from Sarant. Robert Rifkin patiently helped me ultimately build a 2015. Everyone at this dealership provides the utmo This is my fourth CTS purchase from Sarant. Robert Rifkin patiently helped me ultimately build a 2015. Everyone at this dealership provides the utmost customer service. Bill Bocchio, Service Manager is by far the best!! More

Just stay away Brought my one year old CTS-V into the service department because of a slipping transmission. I did not have an appointment, but this was an urgent si Brought my one year old CTS-V into the service department because of a slipping transmission. I did not have an appointment, but this was an urgent situation. Bill, the service advisor who "helped" me, told me that they were all booked up and to come back in two weeks. I said I understood that they couldn't look at it right away, but asked if they could keep the car and give me a service loaner. He just said no and told me to make an appointment. I was told when I bought my car, that since I bought it there, I would get priority service. Unhappy, I went home and started calling around to the other dealers. Paul Conte told me to bring it right on down, no appointment needed. Long story short, stay away from this place. At least until they get some training in customer service skills. More