Sarant Cadillac

Not a pleasant experience Recently, I have receive a half dozen emails from Sarant asking about my experience. My experience at Sarant Cadillac was not a pleasant one. I brou Recently, I have receive a half dozen emails from Sarant asking about my experience. My experience at Sarant Cadillac was not a pleasant one. I brought a 1996 Fleetwood Brougham for service to have a Check Engine (lean fuel mixture) light diagnosed and it was hard to start. (Who better to fix an older Caddy than a dealer?) I was a first time customer. After two days, no one called, so I called and was told that they were still working on it. Two days later, I was told that there was a low fuel pressure problem, that it would need a new fuel pump. I was quoted parts and labor and agreed to the work. The parts would be delivered two days later, so the car would be ready in 2 or 3 days. A day or two after it was supposed to be ready, I dropped by and was told that there was still a fuel pressure issue after the pump installation…that they were still looking into it. The next day (Friday) no one called. I left a message for Joe Mistretta and requested that he call me with the latest status, "good, bad or indifferent", by the end of his day. No one called. On Monday morning, I contacted Sarant and was later told that the car was ready, and that they had installed a new fuel pressure regulator to get it to run properly. I picked the car up that afternoon and received a bill for an amount higher than I agreed to. No one advised that I'd have to pay for the fuel pressure regular. I did not authorize that repair but wanted the car back (it had already been two weeks), running properly, so I paid the full amount. A low fuel pressure problem should not be rocket science for GM Certified technicians to diagnose. There's only a few things in between the fuel tank and the fuel injectors. I believe that my car was "back-burnered", that Sarant did not devote timely attention to my car. Plus, no one called me with any status unless I called first. Nor was I told that I'd have to pay for a new fuel pressure regulator. (Since the new fuel pressure regulator apparently did the trick, I'm guessing the car needed that part, rather than the much more expensive fuel pump installation…but I had to pay for both.) Ron Enners More

Honest & Easy No hassle on pricing. No deception or usual dealer adjustments at pick up. Everything that was promised prior to purchase was delivered. Spent ample t No hassle on pricing. No deception or usual dealer adjustments at pick up. Everything that was promised prior to purchase was delivered. Spent ample time going over operation of vehicle. More

Service / Maintenance My overall experience at Sarant Caillac from beginning to end is always thorough and complete with honest, knowledgeably, friendly, accommodating an My overall experience at Sarant Caillac from beginning to end is always thorough and complete with honest, knowledgeably, friendly, accommodating and professional people in every department. More

Fantastic My experience with John Nassour was fantastic. I usually dread the car leasing experience, but John made it feel effortless and quite pleasant. H My experience with John Nassour was fantastic. I usually dread the car leasing experience, but John made it feel effortless and quite pleasant. He is a professional in his field and I will most certainly come back once again. More

Flat Tire I had a flat tire that happened literally overnight. Because my tires are filled with Nitrogen instead of air, I need to get the repair done at the pr I had a flat tire that happened literally overnight. Because my tires are filled with Nitrogen instead of air, I need to get the repair done at the proper service center. Maurice fast tracked my Escalade and had me out in under 45 minutes. I made it to work on time without any delay. Thank you Maurice!!! More

excellent service The staff at sarant are very professional and friendly, very positive attitudes and helpful. I leased one vehicle and purchased another. Anyone I spok The staff at sarant are very professional and friendly, very positive attitudes and helpful. I leased one vehicle and purchased another. Anyone I spoke to or dealt with very helpful, excellent team work. More

Needed our two Cadillac's serviced. The service department was very good and being I needed to bring two cars in for service they drove me home to get my other Cadillac. The service department was very good and being I needed to bring two cars in for service they drove me home to get my other Cadillac. More

Great Service On time for appointment, quickly finished professional service. Everyone treated and greeted well. The only thing is when I had my Range Rover servic On time for appointment, quickly finished professional service. Everyone treated and greeted well. The only thing is when I had my Range Rover serviced they always completed with a sparkling car wash. More

Excellent team work Joe Mistretta, What can I possibly say that everyone I’m sure is saying the same. Fine gentleman, very caring and gets it. A service Dept. Is a bi Joe Mistretta, What can I possibly say that everyone I’m sure is saying the same. Fine gentleman, very caring and gets it. A service Dept. Is a big part of buying a new car. At lease I know when I call Joe I get a quick response. He never says no , of course to a certain point., he gets the job done. I know if Joe is there I will have no worries with any repair to be done. Thank You Joe for being you. 😊 Jennie Millo More

No pressure and a pleasure John was a gentleman, professional and with no pressure. Found us what we were looking for while having our car serviced, we have bought cars and this John was a gentleman, professional and with no pressure. Found us what we were looking for while having our car serviced, we have bought cars and this was the first time we came home happy. More