Sarant Cadillac

Extremely unsafe and untrustworthy service. I took my car to Sarant Cadillac for a brake fluid flush last year. When I got the car back, the brake pedal went straight to the floor. They had lef I took my car to Sarant Cadillac for a brake fluid flush last year. When I got the car back, the brake pedal went straight to the floor. They had left a caliper bleeder screw open, causing the brake fluid to leak out on every press. which is a dangerous and careless mistake. They also damaged my carbon fiber front splitter during the service and also damaged the caliper that the fluid slowly leaked for weeks before I had to pay out of pocket and get it replaced at another dealer. Sarant Cadillac refused to accept responsibility and did not pay for the damages caused. Worst of all, the service manager, Joseph Mistretta, was very rude, used profanity, and treated me with zero respect. The only professional I dealt with was the service advisor, Anthony DiGuiseppe, who was polite and helpful, but management clearly has no regard for customers or their property. This dealership shows no accountability, no integrity, and no respect for the people who trust them with their vehicles. If this is how they treat customers, beware before buying a car from them. Their attitude and service are beyond disappointing. Do not trust this dealership. It was a terrible experience from start to finish. More

Sarant Cadillac is an Excellent Dealership. Everyone there is very professional, Friendly and they have a great knowledge of their products. Thank you Everyone there is very professional, Friendly and they have a great knowledge of their products. Thank you More

The professionalism and expertise on explaining the benefits of going electric on the Cadillac Optic. Dina was a pleasure to deal with and made the process very easy. benefits of going electric on the Cadillac Optic. Dina was a pleasure to deal with and made the process very easy. More

No communication whatsoever! Ended up keeping my car for three days and never offered a loaner. Was going to check on one finally for me WHEN I HAD TO CALL THEM and they never Ended up keeping my car for three days and never offered a loaner. Was going to check on one finally for me WHEN I HAD TO CALL THEM and they never called me back. Will not be going back to Sarant for service. Also, when I got into my car there were things from my glove compartment and middle console that were on my seats. Why was someone even in there when I needed an oil change and had a leak of oil somewhere in the engine (on a two year old car!)! More

I came in for an oil change and tire rotation. I presented a coupon that Sarant had sent me offering both services for $129.95. When it came time to pick up the car and pay, my wife was presente I presented a coupon that Sarant had sent me offering both services for $129.95. When it came time to pick up the car and pay, my wife was presented with a bill for $206.28. The cashier refused to adjust the bill. Finally the service manager was called and he made the adjustment. It was obviously a case of “bait and switch.” We have been Sarant customers since 2010, having purchased 3 SUVs during these years. This latest experience left a bad taste. More

very knowledgeable and courteous amd followed through. Tom kept in touch with me from the beginning of the transaction to the end. Tom kept in touch with me from the beginning of the transaction to the end. More

I have never had such a quick and painless experience in buying a car as I did at Sarant! Gerson and Alex made the experience so pleasurable from beginning to end and with no pressure. They were extremely buying a car as I did at Sarant! Gerson and Alex made the experience so pleasurable from beginning to end and with no pressure. They were extremely patient and helpful as we were deciding which was the best car for our family, comparing sizes and prices. More

Tom was very friendly and professional he answered all my questions. He understands my concerns and made my experience pleasurable questions. He understands my concerns and made my experience pleasurable More

The Best Car Dealership on earth! The people that you like you’re there best friend! The people that you like you’re there best friend! More

⭐️⭐️⭐️⭐️⭐️ Excellent Service and Outstanding Salesperson! A huge shoutout to Tom, my sales consultant, who went above and beyond to make the process smooth and enjoyable. He was knowledgeable, honest and to A huge shoutout to Tom, my sales consultant, who went above and beyond to make the process smooth and enjoyable. He was knowledgeable, honest and took the time to answer all my questions. Thank you ! More