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81 Reviews of Sapaugh GM Country - Service Center
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November 14, 2018
These guys are awesome! Mike was great got everything done quick and had the paperwork & car ready to go. Even got a deal on the car for buying out right. Mike was great got everything done quick and had the paperwork & car ready to go. Even got a deal on the car for buying out right. More
by brownsville89
Verified Customer
November 14, 2018
Excellent teamwork Went in for an oil change and bought a dually GMC 3500 HD. Team in car loaner and service area were great and I’m glad I shopped at Sapaugh GMC. Went in for an oil change and bought a dually GMC 3500 HD. Team in car loaner and service area were great and I’m glad I shopped at Sapaugh GMC. More
by michael.chase999
October 30, 2018
Great Job! Mike Reed and the service department did a great job taking care of my truck! Great job answering questions and addressing concerns! Thanks a lot guys Mike Reed and the service department did a great job taking care of my truck! Great job answering questions and addressing concerns! Thanks a lot guys! More
by Blaze444
Employees Worked With
Mike Reed and Ken Shaw in service
October 23, 2018
Parts and estimates I recently visited Sapaugh and spoke with Crystal Martinez in the office. She helped me find and order the correct fuel lines for my daughters cobalt. I recently visited Sapaugh and spoke with Crystal Martinez in the office. She helped me find and order the correct fuel lines for my daughters cobalt. She went above and beyond and even wrote up an estimate to have them put on. She is very helpful. She also helped with any recalls for my daughters car! More
by stacy9772
Employees Worked With
Crystal Martinez1
June 07, 2018
My experience with just another salesmen 6/7/2018 I took my vehicle in for service. Love the service department. My wife and I decided to walk around and look at the new vehicles (Traverses). 6/7/2018 I took my vehicle in for service. Love the service department. My wife and I decided to walk around and look at the new vehicles (Traverses). We found one and decided to take a harder look. That’s when I met Chip. Nice enough guy at first. Started talking just a few numbers and he asked me what I would pay for this vehicle if I had cash. I told him and he said, “Nope, won’t do it.” I handed him the key and said, “Well, I might as well not test drive it then.” Chip walked away. I was only $2900 off the asking price. There wasn’t any negotiation with this individual and it was certainly just another frustrating encounter with a “salesman”. I suggest you deal with another individual when looking for a new vehicle. However, I dealt with Art Speth in the service department and he was awesome. Thanks Art for being professional and respectful. More
by Todd
Employees Worked With
Art Speth, Chip Price
March 17, 2018
Needing customer improvement Took my vehicle to get an oil change and was told it would take about 1 hour. Two hours later finally done. I went to look at a new truck and salesmen Took my vehicle to get an oil change and was told it would take about 1 hour. Two hours later finally done. I went to look at a new truck and salesmen just stood at the door. Went inside and nobody ever said hello or anything. I just bought two new vehicles from here and expected more customer service. Will be going elsewhere to by my new gmc pick up. More
by Babe0608
Employees Worked With
November 14, 2017
Good guys at Sapaugh We purchased a car from Sapaugh 5 years ago it was a corolla best car ever no problems. No need for complaint was so excited when. After having two mo We purchased a car from Sapaugh 5 years ago it was a corolla best car ever no problems. No need for complaint was so excited when. After having two more Kiddo's to go back and get something new and bigger! Now we had some trouble with a car we got there now a 2009 Buick Enclave... Having only had it a couple of months and problems Sapaugh has worked it out and stayed true to their word. Thank you to all the guys down at Sapaugh! More
by Kimberly R Muellersman
Employees Worked With
Al dussold, , Al Dussold, Mark Kaltenbronn
October 20, 2017
Sapaugh Customer Service Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the oppo Just wanted to take a minute to mention a recent service issue that, due to a communication lapse between myself and technical staff, gave me the opportunity to experience the Sapaugh management team more closely. I was surprised to receive multiple phone calls regarding my problem from both the Service Manager, Joe Clemens, as well as General Manager, Dave Walker. As I told Joe, I could not have been more impressed with the help and genuine concern I received from Dave. I have no affiliation with this dealership other than a typical customer but the Sapaugh staff has been a model for customer service as for as I'm concerned. I have purchased multiple vehicles from this dealership over the years and, thanks to their service department, will continue to do so. More
by gh50
June 03, 2017
Brought my vehicle in for oil change and light coming on The "service tire monitor system" light came on in my Acadia. It was not showing my left rear tire pressure, thought they could reset the sensor but t The "service tire monitor system" light came on in my Acadia. It was not showing my left rear tire pressure, thought they could reset the sensor but took it in to find out needed a new sensor part. They fixed it as it was under warranty. Took it in a month and a half later for oil change and because same light came back on (just a week after being replaced) and I was told that my warranty was up and had to pay $150+ tax for new sensor. I said the sensor they put in must be bad because it was saying again that it was rear tire on driver side. I got some long story about how it was a different sensor this time and I had to pay for it. Whatever. I paid for it and it was $162 that I was not expecting to have to pay out. This is the 2nd vehicle I have bought from here and I really like the Acadia's but on the fence about going back because I seem to always have an issue with the warranty somewhere no matter if I buy extended or not. However, everyone here is really nice, I do really like Sapaugh but have a few times felt a little taken advantage of. May shop around in a year or two when it is time for another upgrade. More
by our opinion 7
Employees Worked With
May 13, 2017
Excellent service I have complete confidence in the professional staff with the care of my car. All employees treat me as a member of their family; the atmosphere is ve I have complete confidence in the professional staff with the care of my car. All employees treat me as a member of their family; the atmosphere is very welcoming. This is why I continue to buy my cars at Sapaugh. I am confident I will receive excellent service. More
by Queenbee
Employees Worked With
Travis Zoph
