Sapaugh GM Country

They are lucky I just didn't walk out Positives - the finance -paperwork guy did a great job. The young man that explained the functions of the truck at the end of the deal did a great jo Positives - the finance -paperwork guy did a great job. The young man that explained the functions of the truck at the end of the deal did a great job. Polite and respectful. Negatives Nobody was in a hurry to help us. Once we did get a sales person: when I mentioned that Autotrader offered me an amount for my truck, I was told I should just take my truck to Autotrader then. If I had not wanted that truck specifically, I would have left. The salesperson was not willing to deal at all. It was a take it or leave it deal. Later, when I took the truck in for a service, it was poorly done. Had to make several phone calls to get it taken care of. After this purchase, I will be going elsewhere. More

Talking to Steve Ermer We decided to stop by Sapaugh on our way home one day. Steve Ermer came out and started talking to us. I would say he is one of the nicest guys we hav We decided to stop by Sapaugh on our way home one day. Steve Ermer came out and started talking to us. I would say he is one of the nicest guys we have ever met. The whole Sapaugh group is wonderful. Steve, Gary just all of them worked together especially Steve to help us find a car, make our payments were we needed them to be, fixing everything we found to be wrong with our car which was not a lot, and make us feel so welcome. We just love our new car. Thank you to Steve and everyone. More

Bought a car We recently had to go car shopping, which is usually a lenthly process.I decided to try Sapaugh as we were told to see Steve Ermer and he would do u We recently had to go car shopping, which is usually a lenthly process.I decided to try Sapaugh as we were told to see Steve Ermer and he would do us right.They have such a large selection of vehicles that once we got on the buggy and looked over some prospects we found one that my wife fell in love with .Steve was so eager to help that he talked the price down for us, so we bought the car a 2005 Equnoix, and we are very pleased with it.I would recommend Sapauh to everyone. More

Left in ruins. I DID NOT BUY FROM SAPAUGH! HOW EVER I did use their service department. I own a 2013 chevy equinox. I purchased it used with 60000 miles on it. After I DID NOT BUY FROM SAPAUGH! HOW EVER I did use their service department. I own a 2013 chevy equinox. I purchased it used with 60000 miles on it. After maintaining it like it is supposed to be maintained the engine spun a bearing. Not a big deal right? Wrong! After it sat at SAPAUGH for over a week waiting for the GM rep to look at it. After speaking with SAPAUGH service rep named Zach he assured us that there wasn't any sludge build up and it looked as though it had been regularly maintained. He advised us that there should be no problem with it being covered under the 5yr 100,000 mile warranty that GM offers with all their vehicles. 30 minutes later we received a call that it would not be covered due to insufficient oil. Even though it had been leaking lots of oil out the top of the motor after we tried to start it. Long story short DO NOT BUY ANY GM PRO DUCT THEY WILL NOT STAND BEHIND THEIR CRAFTSMANSHIP OR THEIR WARRANTY!! More

Great Employees Awesome service and great help! Got what i wanted for the price that i can afford. I love my car! I will always come to this dealership and be sure to Awesome service and great help! Got what i wanted for the price that i can afford. I love my car! I will always come to this dealership and be sure to get the same employee. Dave and John work hard to make customers happy. They are able to get the payment you want or very close to it. More

Great Deal on a quality car I am very happy with my purchase of 2014 Chevy Cruz. I received a great deal on a quality car and would recommend Sapaugh to all my friends. I am very happy with my purchase of 2014 Chevy Cruz. I received a great deal on a quality car and would recommend Sapaugh to all my friends. More

Taken advantage of and treated poorly. I purchased a pre-owned vehicle from Sapaugh in September of 2015. When I went and spoke with the finance Manager John McCarthy about financing my ve I purchased a pre-owned vehicle from Sapaugh in September of 2015. When I went and spoke with the finance Manager John McCarthy about financing my vehicle I explicitly told him I wanted to add nothing to the price of the car. He then managed to quietly get me to sign for an extended warranty that added $1,800 to my cost. This is after I said multiple times I only wanted the warranty that was included in the price of the car. He purposely got me to purchase something I specifically said I did not want. When I went back into the dealership to cancel the warranty I was treated terribly. Mr. McCarthy was very dismissive, rude, and was not concerned that he took advantage of me by talking about the extended warranty as if it were the included warranty. I then spoke with the General Manager of Sapaugh, Joe Clemens. He was just as rude and dismissive as Mr. McCarthy and was not concerned about the fact that I was lied to by one of his employees. This was an absolutely terrible experience. I was lied to, taken advantage of, and then treated with disrespect when I went to get this rectified. More

Great Experience! Steve Ermer made purchasing my vehicle very easy and hassle free. When I am ready to purchase another vehicle I will definitely only go to Steve! Gr Steve Ermer made purchasing my vehicle very easy and hassle free. When I am ready to purchase another vehicle I will definitely only go to Steve! Great customer service!! More

Incredible customer service! From the moment that I stepped onto the lot of Sapaugh I have been blown away by the level of customer service this company provides. I am not one to From the moment that I stepped onto the lot of Sapaugh I have been blown away by the level of customer service this company provides. I am not one to typically write reviews but after having my car serviced again with Dave Bible and Ryan Follmer I felt compelled to share that every time I interact with the employees at Sapaugh they continue to exceed my expectations. Thank you for making it an enjoyable process to buy and service my vehicle, you have a customer for life! More