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Sapaugh GM Country
Herculaneum, MO
2,249 Reviews
We are a family-owned business fulfilling our customers automotive needs since 1984. Services include sales, service, parts and body shop! We have new Chevy, GMC, Buick and Cadillac and with over 200 preowned cars we have something for everyone!
Everyone leaves happy!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,249 reviews
September 16, 2016
Can't do math After seeing their sign at the dealership that they would buy your car direct, I took my 2013 Chevy Traverse LTZ and came to an agreement on price to After seeing their sign at the dealership that they would buy your car direct, I took my 2013 Chevy Traverse LTZ and came to an agreement on price to just sell it outright. I was willing to look at their used car inventory for a car in the 10000 range. To my surprise, they had a 2013 Toyota Camry for 11300 per the sales paperwork from the salesman. He signed off on that price, his manager signed off on it and 11300 was in the field for bottom line price. AFTER a week during which my CU processed the loan...dealing with Sapaugh for title and documents...I took the check to the dealership to finish the purchase. The finance manager now reviewing the paperwork determined the numbers were off and wanted another 3000 dollars. I walked away from the deal. On our way home that evening, (we still had the car as we were intending to buy it and needed a way home)...a person claiming to be the sales manager called to say they were going to "honor the original deal" and to come back in the morning with the 11000 check. Lucky for us...we brought our own car along because they claimed to know nothing of the call. Most dealerships record all calls but they would not pull the call to confirm the conversation. I left the Camry there and drove home in one of my other cars. lesson....bring a calculator and do your own calculations. They do not honor their deals as they write them. More
by M. Boennighausen Housley
Employees Worked With
Chris Birks
September 11, 2016
Excellent sales staff. Since 2002 we have purchased 9 vehicles ( 2 new, 7 preowned ) from Sapaugh, 8 from Steve Ermer. Very satisfied with the dealership and staff, parti Since 2002 we have purchased 9 vehicles ( 2 new, 7 preowned ) from Sapaugh, 8 from Steve Ermer. Very satisfied with the dealership and staff, particularly those in the Pre Owned Department where we purchased all of the vehicles. More
by tony andis
Employees Worked With
September 06, 2016
every one was quite nice and polite and did what they could to get to the price and monthly payments that i wanted and they had an extensive colecion of cars to get me there. could to get to the price and monthly payments that i wanted and they had an extensive colecion of cars to get me there. More
by elmerfudd
Employees Worked With
dont remember
September 03, 2016
Bought car of my dreams online Just bought the car of my dreams a 2010 Chevy Corvette and couldn't be happier. At first I was leary about purchasing a car online and kept waiting fo Just bought the car of my dreams a 2010 Chevy Corvette and couldn't be happier. At first I was leary about purchasing a car online and kept waiting for something to go wrong being we are 240 miles away in Memphis. We processed everything online and it was easier than buying a loaf of bread, Mike Indelicato is awesome as well as all of the staff at Sapaugh GM Country. If you are considering Sapaugh GM Country you wont be sorry, there word is gold. Thanks for everything. More
by Buddy Plunk
Employees Worked With
Mike Indelicato
August 30, 2016
Sapaugh This is the second time I have bought a car from them. They are friendly, with good dependable cars and honest sales people. Both of my experiences This is the second time I have bought a car from them. They are friendly, with good dependable cars and honest sales people. Both of my experiences have been great. More
by DiAnn
Employees Worked With
August 10, 2016
Fantastic experience! We have now purchased 3 vehicles from this dealership! We keep coming back because of the excellence of service, great inventory available, and the ov We have now purchased 3 vehicles from this dealership! We keep coming back because of the excellence of service, great inventory available, and the overall way we have been treated. Steve Ermer is the best salesperson we have ever worked with. We live three hours away and in another state, but its worth the drive. Thanks Steve! More
by vdubprofessor
Employees Worked With
July 11, 2016
New vehicle Excellent service! We bought a brand new Buick Encore and I couldn't be happier with our purchase! Steve is the best salesman we have ever worked with Excellent service! We bought a brand new Buick Encore and I couldn't be happier with our purchase! Steve is the best salesman we have ever worked with. He listens to what you want and gives you just that! We definitely won't be using another dealership for our next vehicle. More
by Cbentley
June 30, 2016
Customer satisfaction ??? Or just manage the rating Two weeks and 100 miles after sapaugh changed my diesel fuel filter the housing was crackied. Seems like a huge coincidence that Sapaugh claims was n Two weeks and 100 miles after sapaugh changed my diesel fuel filter the housing was crackied. Seems like a huge coincidence that Sapaugh claims was not their fault. A big towing bill and housing replacement later the service manager would not even take 5 minutes time to talk to me. I went to his office to get a explanation and after 30 seconds he stopped talking to me to take a phone call. No resolution !! No explanation !! And no accountability for their own mistakes More
by Disappointed
Employees Worked With
June 16, 2016
Mike Indelicato was great Bought a 2016 xts from Sapaugh GM Country. Had the pleasure to work with Mike Indelicato. Mike returned all emails within seconds and was a pleasure Bought a 2016 xts from Sapaugh GM Country. Had the pleasure to work with Mike Indelicato. Mike returned all emails within seconds and was a pleasure to deal with from start to finish. If you are looking to buy a new or used car, i would highly recommend calling Mike. Mike was a true professional and i will certainly use him again and refer friends, Mike Maupin More
by mike t Maupin
Employees Worked With
Mike Indelicato
June 15, 2016
Great experience Found the truck I wantes on their website, went to the lot, had a deal done in no time. No pressure to buy. Would buy from them again. Found the truck I wantes on their website, went to the lot, had a deal done in no time. No pressure to buy. Would buy from them again. More
by Gmcguy74
Employees Worked With
