Sapaugh GM Country

Awesome Salesman!! We have bought several vehicles from Steve, he always goes to great lengths to make our car buying experience a Great One. Even after the buying is o We have bought several vehicles from Steve, he always goes to great lengths to make our car buying experience a Great One. Even after the buying is over, Steve is there for you. Just an all and all nice guy!! More

Bait and Switch Will never return to this dealer. Inquired about the price of a vehicle online. I received an email with a picture of the vehicle I was intereste Will never return to this dealer. Inquired about the price of a vehicle online. I received an email with a picture of the vehicle I was interested in, a price, and an offer to come test drive the vehicle. I drove two hours to the dealer with the intention of purchasing the car. The women who emailed me was conveniently out of the office and a salesman told me there was no way to honor the price I was quoted. He brushed it off as an "honest mistake" and offered to show me another vehicle around the same price. Frankly this bait and switch sales strategy should be illegal. Some guy who "runs the dealership" said he would look into the situation only to have a sales manager offer to reimburse me for my gas. Wasting 4 hours of my life and being offered ten gallons of gas is insulting. I still am not convinced that this was a mistake but I'll never return to find out. More

nice people bart and steve were super,great service,been buying cars there since 2004,will go back again.they make buying a car a great experience bart and steve were super,great service,been buying cars there since 2004,will go back again.they make buying a car a great experience More

Great deal I went in planning on buying a new vehicle. They had several pre-owned vehicles of the type I was looking for. They had all the options I was hoping t I went in planning on buying a new vehicle. They had several pre-owned vehicles of the type I was looking for. They had all the options I was hoping to get with low mileage. The salesman showed me what they had available & let me decide if I wanted a new stripped down new vehicle or a pre-owned, loaded, low mileage vehicle that were about the same cost. More

Steve Ermer I had a good experience at Sapaugh. Steve Emer is a great sales person to work. He follows through with what he says. Thank you Steve. I had a good experience at Sapaugh. Steve Emer is a great sales person to work. He follows through with what he says. Thank you Steve. More

not truthful Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or thre Ben and Joe made promises then said it's not in writing so tough luck! bought or so I thought a new truck on line from Ben McFarland after two or three emails a quote was send which we verbally accepted and within an hour sent a wire transfer to Sapaugh account for the QUOTED amount which they received. spoke to them by phone while making the transfer to be sure EVERYTHING was ok. emailed the conformation from the bank to Sapaugh and booked a one way airplane ticket for the next day to get the truck. some 6 hours later received a call saying they didn't have the truck and was already sold. YEA RIGHT sold to someone else for more money! Now it gets better. Joe Clemens and I talk that evening, where he AGREES to make this right and find me a similar truck at the same deal. today I am told it's $5,000.00 more for same equipped unit!!! OH BTW they still have the wire transfer going on a week of almost $60,000.00 and I am out the $425 plane ticket. it's pretty simple to do the right thing on this deal! they chose not to!! More

Brought my vehicle in for oil change and light coming on The "service tire monitor system" light came on in my Acadia. It was not showing my left rear tire pressure, thought they could reset the sensor but t The "service tire monitor system" light came on in my Acadia. It was not showing my left rear tire pressure, thought they could reset the sensor but took it in to find out needed a new sensor part. They fixed it as it was under warranty. Took it in a month and a half later for oil change and because same light came back on (just a week after being replaced) and I was told that my warranty was up and had to pay $150+ tax for new sensor. I said the sensor they put in must be bad because it was saying again that it was rear tire on driver side. I got some long story about how it was a different sensor this time and I had to pay for it. Whatever. I paid for it and it was $162 that I was not expecting to have to pay out. This is the 2nd vehicle I have bought from here and I really like the Acadia's but on the fence about going back because I seem to always have an issue with the warranty somewhere no matter if I buy extended or not. However, everyone here is really nice, I do really like Sapaugh but have a few times felt a little taken advantage of. May shop around in a year or two when it is time for another upgrade. More

Excellent service I have complete confidence in the professional staff with the care of my car. All employees treat me as a member of their family; the atmosphere is ve I have complete confidence in the professional staff with the care of my car. All employees treat me as a member of their family; the atmosphere is very welcoming. This is why I continue to buy my cars at Sapaugh. I am confident I will receive excellent service. More

In and Out with a Perfect Deal! First off, this was my first time ever visiting a dealership and so I didn't know what to expect, but I charged right in and met with Mike Indelicato First off, this was my first time ever visiting a dealership and so I didn't know what to expect, but I charged right in and met with Mike Indelicato in their internet sales department after setting up a meeting over their quick and easy website and I was greeted with one of the best salesmen to date! He had my car I wanted ready and took me through all the steps as easy and painless as possible and got me ready to go and off the lot same day, making sure I was all set and that everything was accommodated all the while being very friendly and very professional. They set me up with a fantastic deal and even went and made it even better before it was all over by lowering the price and working perfectly with my budget! I have to admit, the guy really blew me away! All-in-all, the experience was rich and the dealership was fantastic and now I'm driving with my new car and I absolutely love it! More