
Santa Monica Maserati Alfa Romeo
Santa Monica, CA
Filter Reviews by Keyword
By Type
909 Reviews of Santa Monica Maserati Alfa Romeo
1. Not a good experience. 2. No loaner vehicle offered. 3. Poor communication. 4. Unwilling to warranty tire that clearly should’ve been. 5. After a text to the sales person that leased me the offered. 3. Poor communication. 4. Unwilling to warranty tire that clearly should’ve been. 5. After a text to the sales person that leased me the vehicle I was told tersely: “Next time make sure to buy the wheel and tire protection package.” 6. Defective carbon fiber compartment door installed on center console (after original one cracked) during previous service visit. Was told by service advisor the part was “only moderately defective” 7. I own/lease a number of expensive vehicles, this is my first (and possibly last) Maserati, I’ve had a better experience with every other one. Thank you for your time. More
Sadie was very pleasant to work with. My only suggestion is that she make a better effort to update her customers on a more frequent (say every hour) on the status of the service. My only suggestion is that she make a better effort to update her customers on a more frequent (say every hour) on the status of the service. More
Eric the GM has no concept of customer service. He failed to call back and address any issues with us directly. Completely unprofessional. I will be going back to Range Rover for my next car. He failed to call back and address any issues with us directly. Completely unprofessional. I will be going back to Range Rover for my next car. More
Pedro is an excellent service advisor. I drive from Palos Verdes Estates because of the excellent service Pedro provides. Pedro truly cares about your car and goes above and beyond to ens I drive from Palos Verdes Estates because of the excellent service Pedro provides. Pedro truly cares about your car and goes above and beyond to ensure customer satisfaction. Pedro is indeed an asset to Santa Monica Maserati. More
Sadie helped me out and she was an absolute angel. She helped me out when some other staff were being a little difficult. Sadie fixed all of my issues with my car and was very kind! She helped me out when some other staff were being a little difficult. Sadie fixed all of my issues with my car and was very kind! More