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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews
Call Dealership (424) 416-3049
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1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

December 05, 2022

Great service and communication! Highly recommend! Ken was very helpful and responsive to my questions. More

by nijoleglaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moore
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Dec 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review! We are so glad Ken had the opportunity to work with you, and we are thrilled that you found your experience with us here at Santa Monica Maserati Alfa Romeo to be a positive one. Please don't hesitate to reach out if you need anything else.

December 04, 2022

Great, but now a/c doesn't work. The smog pass was great but now the air doesn't work. I didn't realize it until the weather warmed. More

by s.konowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Report | Print
Dec 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 04, 2022

I have always been treated really well period Casey O’Brien is a great service person More

by SALAITI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
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Dec 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo. Your feedback and rating mean a lot to us. We're glad Casey was able to help, and we hope to see you again!

December 04, 2022

Great service everyone was really nice and vocal and the service was really truly quick More

by tanyasrtour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Dec 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo.

December 04, 2022

Horrible service and not satisfied with product did a buy back. Giulia always in service. More

by happylife519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Report | Print
Dec 08, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

More
December 02, 2022

Ben and Ross were great to work with. Always a pleasant experience at SM Maserati. More

by tracynak
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben , Ross Samya
Report | Print
Dec 04, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Santa Monica Maserati Alfa Romeo!

December 01, 2022

Casey was awesome and great to work with. Did a great job and made sure the car was taken care of. More

by ryanalexanders6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Report | Print
Dec 04, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for Casey and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 28, 2022

I am always impressed with the service I get from Pedro. Thank you to him and his team. More

by LIZ25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Report | Print
Nov 29, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 26, 2022

Your people care. We come a long way for your great service. Thank you for being here.. More

by PAMNMANUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore, Daniel Acevedo
Report | Print
Nov 27, 2022 -

Santa Monica Maserati Alfa Romeo responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 23, 2022

Overall great & pleasant experience. Ben the sales consultant was extremely helpful and a joy to work with. Eric is an excellent general manager More

by MARY MIKHAIL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Engelbrekt, Eric Martin, Ross Samya, Nick Argos, Casey Obrien
Report | Print
Nov 25, 2022 -

Santa Monica Maserati Alfa Romeo responded

Mary, Thank you for taking the time to share your feedback with us. Ben and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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