Santa Monica Ford Lincoln

Abjectly poor customer service experience! Just went into this location to discover that my safety recall appointment "was not booked in the system" despite having spent time on the phone w Just went into this location to discover that my safety recall appointment "was not booked in the system" despite having spent time on the phone with a service advisor setting it up weeks ago. There was no acknowledgement of the error made and that I had come in for no reason, the advisors presented as baffled. A new appointment was set up without need to ask for my vehicle and personal details so I don't believe that the services team were honest about the cause of this mishap. There evidently was a record of myself in their systems. More

I have been purchasing my vehicles from Bob Kane and Santa Monica Ford for over 15 years, their quality of customer service is superb. In the past they have provided low rates and low payments. They alw Santa Monica Ford for over 15 years, their quality of customer service is superb. In the past they have provided low rates and low payments. They always look for ways to get ford rebates and other discounts to get you the best price. Recently I purchased a 2023 ford bronco and I am satisfied with my purchase it was definitely worth the wait. More

We had very good experience. The service and the assistance by Shimon and Brian was amazing. We're really happy with our choice of the Maverick. The service and the assistance by Shimon and Brian was amazing. We're really happy with our choice of the Maverick. More

New Location / Operation scale down / Horrible Experience with Shawn Rose (arrogant and not service oriented at all) Been a client with them for 3 years servicing my two vehicles and dealing with Greg Sar with Shawn Rose (arrogant and not service oriented at all) Been a client with them for 3 years servicing my two vehicles and dealing with Greg Saray who has always been great. Two days ago, I came in to their new location and dealt with Shawn Rose who told me that since they scaled down operations, they needed two days to service my car that had the Engine Alarm on. Since I cannot leave my car for two days, I made an appointment for another day so it could be service then. When I showed up, I was told that they needed two days to service my car again! Unbelievable! I explained that this was not possible and this is why I had made an appointment to be told that I was wrong and was told that it would still take two days! I know that this was untrue as I would never have agreed to this since I need my car every day! Shawn Rose was arrogant, only insisted that I was wrong and offered no solution! Good thing that they scaled down as I will NEVER AGAIN go back to this Service Center and will bring my business elsewhere! More

These guys tell Lies don’t return my emails The lost my new wheels and tyres, stop the crap do the right thing and either replace these wheels or pay me out , this isn’t going away new wheels and tyres, stop the crap do the right thing and either replace these wheels or pay me out , this isn’t going away More

Tom, Brian, and Simon made the process of picking up my Mach-E a very pleasant experience. Tom was able to secure the best incentives I was eligible for and made sure I got a price I was happy with. Brian Mach-E a very pleasant experience. Tom was able to secure the best incentives I was eligible for and made sure I got a price I was happy with. Brian made sure that I had everything I needed to get the most out of my car and made himself available if I needed anything else. Simon made the rest of the financing process quick and easy. Everyone made me feel very welcome and I will be recommending this dealership to anyone I know looking for a Ford. More

It was a pleasure to meet Nick he work hard to get my ford Bronco love it. ford Bronco love it. More

Buying our leased car was a breeze. Everything was smoothly, efficiently and pleasantly executed. We love our 2019 Ford Fusion Energi…especially in these times with gas prices so high Everything was smoothly, efficiently and pleasantly executed. We love our 2019 Ford Fusion Energi…especially in these times with gas prices so high. I work 15 miles from my home. Charging at work and in the morning while I walk upon the beach…I fill up my car once every 3 months. Not bad for Los Angeles/Santa Monica. More

This dealership was great. Tom went out of his way to find me a Mach E even though they were out of inventory (and other Ford dealers just told me no). The whole buying exper Tom went out of his way to find me a Mach E even though they were out of inventory (and other Ford dealers just told me no). The whole buying experience was pleasant and efficient. More

I walked into many different dealerships looking to buy a new truck. But here, I didn't feel any pressure to buy, and they gave me their best price without back and forth negotiation. The salesperson was kin new truck. But here, I didn't feel any pressure to buy, and they gave me their best price without back and forth negotiation. The salesperson was kind and patient. I definitely would recommend this business. More