Santa Monica Ford Lincoln

Victor Ramirez was a terrific salesperson I worked with Victor Ramirez and bought a Ford SUV. He was the only salesperson in Southern CA (I went to several) who knew about his product, but who I worked with Victor Ramirez and bought a Ford SUV. He was the only salesperson in Southern CA (I went to several) who knew about his product, but who also went the extra mile to research and find exactly what I was looking for. He always returned my emails, even when I bothered him on his days off, and made the final purchase go very smoothly. I am just so glad he put in that extra effort and I got the very hard to find car I wanted. More

Terrible Customer Service I've called many times and gone in twice, and these people act like it's a huge inconvenience for them to have to fix my car. They are not in a rush t I've called many times and gone in twice, and these people act like it's a huge inconvenience for them to have to fix my car. They are not in a rush to help you, are rude, and make you feel like a nuisance for asking them to fix your car. I mean, really, the gall! Taking my car to the dealership to have it fixed! You're right, Mario. I'm out of line. You're right to treat me like pond xxxx. I recommend going to Star Ford in Glendale. It's far away but they're always super nice and accommodating. More

Excellent Customer Service My experience at SM Ford was absolutely great to say the least. I give 5 stars to Santa Monica Ford for the excellent customer service that was provid My experience at SM Ford was absolutely great to say the least. I give 5 stars to Santa Monica Ford for the excellent customer service that was provided to me by Justin and Tim Kamotto, they were excellent in helping me pick my car which is a ford mustang, [I’ve been wanting this car since I was a teenager and my dreams finally came true]. These two gentleman had an amazing attitude and made me feel right at home I began my process over the telephone with Justin which made things easier and so much faster once I made it to the dealership. I was only there for a couple of hours and was able to enjoy the rest of my day in my new car. The reason I turned to Santa Monica Ford when I was in the market for a new car was because Justin made me feel at ease in initially speaking to him over the phone, many other dealers were calling but Justin was so friendly and didn’t make me feel like he was a salesman he really listened to what I wanted. I found this dealership through the Internet, and I was extremely happy with my choice. I was used to traditional dealer tactics, and I was very concerned with the idea that they might pull a fast one, since I was a lady and my husband was not able to go with me and it turned out to be the best car buying experience I’ve ever had and the most satisfying for me it’s been a really long time since I’ve smelled the new car smell unless. I will definitely look to this dealership first when I am looking to purchase my next vehicle and hopefully Justin and Tim Kamotto will be there because they’re the ones that made my experience so pleasant. More

HORRIBLE Unethical. Reprehensible. Bordering on criminal. My experience with SM ford has been nothing short of horrific. I will be contacting my attorney re le Unethical. Reprehensible. Bordering on criminal. My experience with SM ford has been nothing short of horrific. I will be contacting my attorney re legal action and the better business bureau. More

Worst Ford dealer I have ever been to. I am originally from Detroit, and now live in Santa Monica. I tried calling into the dealer to get a quote on four new tires. The operator connected me to the part from Detroit, and now live in Santa Monica. I tried calling into the dealer to get a quote on four new tires. The operator connected me to the parts department. The guy who answered the phone was extremely rude to me. He kept cutting me off, and talking over me, not allowing me to speak. His tone was very demeaning and kept raising his voice. When I finally got a word in, I explained that I also need a price for a discount that I wanted to apply. That made him more angry and said I needed to speak with the service department for that. No problem, I said, please connect me to that department. When connected to service, the employees there said they were unable to look up the discount for me, and only the service manager can help with that. They said they will connect me to the service manager. I tried for two days straight to get a hold of the service manager for help. After getting the run-around from the receptionist (Oh mam, I'm sorry, he's in a meeting. Oh I'm sorry, he's with a customer. Oh I'm sorry, he's out to lunch), being sent to voice mail repeatedly (and yes, I left multiple messages that were ignored), and just out right ignored, I made a trip personally to the dealer to get a quote. I FINALLY see the service manager, and he could care less that I'm there, or that I have been trying for 2 days to get a quote on tires. He gives me incorrect information on tires. He keeps giving me the full retail value rather than the discount price. When I bring the error up, he insists it is correct. It is not. He says he will put the quote information in my file so I have it when I return to buy tires. Then, while I am still sitting in the office with him, he starts doing other paperwork and ignoring me. Oh, I guess you are done with me then?? How rude!! I thank him for his time and walk out of his office. Then realizing he didn't take down ANY of my info to enter my quote info into my file, I return and say, "you don't have my info. Should you take it down so you can enter it in?" He looks extremely uninterested and takes down my phone number. I say, "How about my name? Wouldn't that be helpful info?" He takes my first, not my last name. Then he slings the piece of paper with my info onto a pile of papers that he will never look at again. I have never been so poorly treated at a dealer, and will not be returning there (obviously). I highly recommend avoiding them! More

This dealer is a joke, sales was very mean, tricked customer with 3x more interest rate, then hang your phone and treated you like dirt, yeh so you don't like customer, no problem, there are tons of ot customer with 3x more interest rate, then hang your phone and treated you like dirt, yeh so you don't like customer, no problem, there are tons of others cheaper and a lot nicer ford dealer, stay away with this one, deal is bad as well More

Thank you to the whole staff at Santa Monica Ford, You guys ROCK!!! I love my new CMax and my wife loves her new Fusion hybrid. Keep up the good work and YES!! we will be back very soon for our sons new c guys ROCK!!! I love my new CMax and my wife loves her new Fusion hybrid. Keep up the good work and YES!! we will be back very soon for our sons new car too. Thank you again for such a great experience, Mark More

Purchased new Ford C-Max Energi from this dealership . Found them because they were participating in the Costco Auto program. However, not every dealership in the program allowed the C-Max into the progr Found them because they were participating in the Costco Auto program. However, not every dealership in the program allowed the C-Max into the program - in other words, those dealerships did not want to guarantee low cost pricing. But this dealership did and they were wonderful to deal with. Never felt pressured to purchase more product than we wanted at any time during the entire 2 hours we were there to pick up the car and do the paperwork. They also quoted me right over the phone the price of the car. Another dealership would not do that and made me go to the dealership just to get the price so they could hard sell me once I got there. Santa Monica Ford was a real pleasure to deal with. I would definitely recommend them to others. Unfortunately I live in Chatsworth and will not be taking my car there for service. More

I needed a new car and decided to shop around, as usual most dealers are friendly to a point but its that creepy I really just want as much money as I can get from you and then I want you off my lot friend most dealers are friendly to a point but its that creepy I really just want as much money as I can get from you and then I want you off my lot friendship. That wasn't the case when I worked with Frank, he made me feel right at home and I never felt any pressure at all. He answered every question I had and worked with me to find the car I wanted in a range I was comfortable spending. If you have ever been to enough car dealers you know that feeling you get when a salesmen walks up to you and your gut reaction is this guy is going to take advantage of me, its the opposite with Frank, the man makes it his personal goal to make sure you walk away happy. Frank Cook is the guy you should look for when you walk into their dealership. More

Santa Monica Ford Service is a disasterous place for service. Based on my experience I would strongly advise against taking an auto to this location for any reason whatsoever; if there is no damage or service. Based on my experience I would strongly advise against taking an auto to this location for any reason whatsoever; if there is no damage or malfunction before bringing in the auto, there likely will be after departure. I took my auto to this location for repair of the electrical system and for a new battery. When I arrived home after completion, the battery was almost dead and a one inch by one half inch hole and a one inch length of yellow discoloration had been created in the carpet directly beneath the parking brake. Additionally, a streak had been created across my newly upholstered vinyl front seat. When I took the auto back, they reported that they had installed a defective battery. When I called attention to the large hole in the carpet, the service manager claimed it had been created over a long period of time and that I had not noticed it. He refused responsibility for its having been placed during the recent service. His statement is absurd, since I had been operating the vehicle for years and had examined the area during the day before bringing it in and had not seen noticeable damage at that clearly visible location. When I went to leave after their defective battery had been replaced, I found that the rear view mirror was no longer attached to the windshied. Service personnel at this location are not competent at making repairs and additionally do not use care to avoid damaging customers' vehicles left with them. In my experience if a person takes their auto to Santa Monica Ford for repair, they are likely to experience poor repair work and damage to their vehicle that management will not admit responsibility for. To further illustrate the dangerous ineptness of repairmen at Santa Monica Ford, several days after the above service I discovered that the electrician had replaced the positive red battery cable with a black one and had replaced the negative black battery cable with one that was red. More