Santa Monica BMW - Service Center

Great service as always by Sal and Pedro. They are always very honest, efficient and do not try to upsell you on service you don’t need. They are always very honest, efficient and do not try to upsell you on service you don’t need. More

Great service by Sal and tech Pedro as always. Very honest and efficient. They do not try to upsell you on labor you don’t need. Very honest and efficient. They do not try to upsell you on labor you don’t need. More

Very professional and kind. They took care of what I needed done. Staff is extremely helpful. They took care of what I needed done. Staff is extremely helpful. More

Always excellent service. They took care of a warranty issue swiftly. Thank you to the manager, Sam (finance dept) and Chris (service) @ Santa Monica BMW. You rock, Tha They took care of a warranty issue swiftly. Thank you to the manager, Sam (finance dept) and Chris (service) @ Santa Monica BMW. You rock, Thanks, Monica More

Alejandro and team were fantastic! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! More

Great service. Cesar is very accommodating and very helpful with us, Always makes us feel welcomed and value his opinions regarding our vehicle. Cesar is very accommodating and very helpful with us, Always makes us feel welcomed and value his opinions regarding our vehicle. More

Usually their service department is excellent. However, this time it took 5 days (and a total of 3 trips to the service department) to have a flat tire repaired. My service contact was effective a However, this time it took 5 days (and a total of 3 trips to the service department) to have a flat tire repaired. My service contact was effective and pleasant, however he was out sick for several days and no one else on the service team was able figure out why my car still wasn't ready for pick up - there was poor communication with me, and on one trip the service team couldn't find the paperwork I needed to pick it up so I had to leave to go back to work (they texted me 45 min. later saying they found it, but I could go back until the next day). Seriously, get your act together. More

The person that checked me in was not very personable at all - he really was quite cold to deal with and you would think a certain warmth in greeting clients and or simply being able to say good morning wit all - he really was quite cold to deal with and you would think a certain warmth in greeting clients and or simply being able to say good morning with a smile would have been greatly appreciated More

one word is enough EXCELLENT service. They arranged round trip Uber transportation . Very efficient and comfortable. I am really pleased with their service. They arranged round trip Uber transportation . Very efficient and comfortable. I am really pleased with their service. More

I scheduled my son to bring his car in for the ultimate oil service I had paid for. When he brought it in, I called the service advisor, Salvador Tafoya to inquired about other service because his speakers oil service I had paid for. When he brought it in, I called the service advisor, Salvador Tafoya to inquired about other service because his speakers was not working. Right off the start, I was giving an attitude by asking various questions. Keep in mind my son is at college and is 18 years old so he is not familiar with the process. As a father, i am in Northern California, I want to make sure my son understands what is going on. I had to remind the advisor to advise of Uber service since he is waiting there. To make things worst, I had to have my son brought the car back the next day because the engine light came on after my son left. It turns out the oil cap was broken and should have been replaced. That is a very basic component that should have not been missed. Shane the other advisor who took care of my son the next day appointment was very generous and show empathy when I explained to him what had happened. I am not impressed with BMW at Santa Monica. I have been a BMW consumer for over 20 years, owning several vehicles. This exchange with Salvador left a very bad taste in how my son was treated. As a parent, I do not like how he was treated, period! More