Santa Monica BMW - Service Center

Good process. It was quick and efficient and the issues were resolved quickly. One suggestion: could be clearer about the offer for transportation back home. It was quick and efficient and the issues were resolved quickly. One suggestion: could be clearer about the offer for transportation back home. More

terrible customer service. my service advisor was rude and dismissive. also, when I came back to pick up my car they couldn't find my keys and I had to wait over 30 minutes for my service advisor was rude and dismissive. also, when I came back to pick up my car they couldn't find my keys and I had to wait over 30 minutes for them to retrieve my car. More

The process was seamless with a detailed description of the required services and was completed with timeliness and accuracy. the required services and was completed with timeliness and accuracy. More

everything was great, service and support and communication with the service agent and management, thank you communication with the service agent and management, thank you More

Cesar was very professional and he explain the process clearly. He took the time to ensure I recived a ride and a return. The service was great and I was kept informed clearly. He took the time to ensure I recived a ride and a return. The service was great and I was kept informed More

Shane did a great job taking care of me and my car. Great service and fast delivery. Great service and fast delivery. More

Great service and responsiveness from Cesar and the team in the service department. I was able to easily make an appointment, and my car was repaired and returned within 24 hours. I was also very happy that in the service department. I was able to easily make an appointment, and my car was repaired and returned within 24 hours. I was also very happy that they brought washing cars back after covid! Such a nice service More

Excellent service from Chris and Sal! They solved a very complex problem for my M3. They solved a very complex problem for my M3. More

Very expensive, but very efficient. While disappointing that a nail was found in the right rear tire, with less than 300 miles on the brand new vehicle, the wait for a technician to per While disappointing that a nail was found in the right rear tire, with less than 300 miles on the brand new vehicle, the wait for a technician to perform was surprisingly short and efficient, its the ridiculously expensive parts/labor that stay with you a while. More

Repairs were needed to be done and they were extensive and required an ok from warranty services… they were quite fast, complete and done w/BMW satisfaction!! Cristal my service rep was so speedy in gett and required an ok from warranty services… they were quite fast, complete and done w/BMW satisfaction!! Cristal my service rep was so speedy in getting me set up w/a loaner car that had to be presented to me within a few days of starting my repairs! Overall , very impressed w/my service team !( including technician who actually repaired and serviced car!) More