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Santa Monica BMW - Service Center

Santa Monica, CA

4.1
1,583 Reviews

1,583 Reviews of Santa Monica BMW - Service Center

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June 18, 2024

Great service appreciate the communication excellent techs. Video text is a pretty good feature too More

by JASON@JPLEGAL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceasar in service
June 18, 2024

Cesar was great. Communication was excellent and service was prompt. A+ especially compared to my Mercedes service More

by KELLENEWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
June 18, 2024

Excellent service rep. The car was ready when promised and the work was performed as promised. More

by resensten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal in service
June 15, 2024

Amazing service. So easy. Friendly and quick Very efficient and everything went very smoothly Very easy More

by CWADLER226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

very efficient with respect to checking me in, making me understand the service and checking me out. It was not a complicated process, however some dealers make it so. More

by RICHARD@CALVINKLEINSTUDIO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
June 14, 2024

The customer service was nice but it took 3. 5hr to do an oil change More

by CARLY0070
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea on names
June 14, 2024

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by doggett314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

Cesar and his team are truly great! Always available and always does great work and on time! More

by michael@belairins.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

I have always had a good experience with the service department. They are always professional and timely. More

by karlnik1338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Guglielmelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

My car was in the service department for one week. I left messages for three days and the service technician never returned my calls. More

by SWY333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above. Shane was my technician. Very poor communication.
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