Santa Monica BMW - Service Center

Service & communication was great, Service was done very fast and the car was cleaned and washed. Thank you Chris! fast and the car was cleaned and washed. Thank you Chris! More

After having a bad experience with my old BMW I took a break from Santa Monica BMW. When my new car needed an oil change, I decided to give them another try. Terrible mistake! I asked the Service guy t break from Santa Monica BMW. When my new car needed an oil change, I decided to give them another try. Terrible mistake! I asked the Service guy to check the pressure in my four tires and to rotate them; he did neither thing and the pressure is still off in my four tires after getting the car back from Service. I asked the Service guy why my "Check Engine" light kept going on. In fairness, it was not "on" when I dropped off the car, but the point that I made was that it comes on for a few days, then goes off, then comes back on. Clearly something is wrong, and I have no idea what, which is why I asked Service to look into it. Then ... and this is just really annoying ... I asked when the car would be ready, and I was told later in the afternoon. Less than 2 hours later I received a call that it was ready -- after I already paid for my own Uber to go to my Office (this is the ONLY Car Dealership I have EVER had to pay for my own ride to the Office!), and scheduled some appointments that I would have delayed, and just waited to pick up the car rather than have to pay for a ride in both directions. Well, of course the car was ready early -- they did NOT do 2 out of the 3 things I asked them to do. I will NEVER go back to SAnta Monica BMW and neither should YOU! More

The staff was very friendly and the whole process went smooth and wasn’t time consuming. smooth and wasn’t time consuming. More

Edwin is a fabulous asset to SM BMW…. Friendly, assertive, and pays attention to the needs of the customers. Friendly, assertive, and pays attention to the needs of the customers. More

Warranty service was performed as promised, although it certainly took longer than I would have thought! certainly took longer than I would have thought! More

Every time I came for service, I had a good experience. However, getting a call back from a service advisor is near impossible. No one ever calls me back when I leave a message! Also, it's not cool to fo However, getting a call back from a service advisor is near impossible. No one ever calls me back when I leave a message! Also, it's not cool to force people to watch FOX (they wouldn't change the channel when I made the request) More

Service was thorough and staff was friendly as always delivery of car was prompt every time I visit delivery of car was prompt every time I visit More

everyone is so nice. i’m glad they’re utilizing technology to let customers understand the issues with their vehicles. i’m glad they’re utilizing technology to let customers understand the issues with their vehicles. More

Prompt, reliable, uber service is great, nice cleaned car returned to me! Easy appointment to get returned to me! Easy appointment to get More

Efficient service, good follow up and status updates, no issues with vehicle after service. Happy customer issues with vehicle after service. Happy customer More