Santa Monica BMW - Service Center

Consistent thorough and communicative staff. Easy to book appointments and receive loaner cars for extended service periods. Easy to book appointments and receive loaner cars for extended service periods. More

Getting information was slow car was in for a week ended up reloading software which is what we thought was on day one. Day before car was ready advisor told me he would call me to get update in the morning up reloading software which is what we thought was on day one. Day before car was ready advisor told me he would call me to get update in the morning. Never heard from him, I called 3 times left message never heard back. Called near end of day and asked for some one else who told me the car was ready and the advisor wasn't in that day. Loaner car I was given had low tire pressure so I had to put air in tires to drive it and on day 2 the battery in the key fob died so the car wouldn't start. I had to buy a new battery for the key fob to drive the car. Very bad experience. And the problem I brought it in for started after my last service at your facility. More

Jose and Sebastian are amazing and wonderful. I've been a little frustrated with a lack of information shared...but everyone is trying to problem solve and I so appreciate it. Really appreciate t I've been a little frustrated with a lack of information shared...but everyone is trying to problem solve and I so appreciate it. Really appreciate that Cesar Cueva jumped in to help too. Brandon in "loaners" has also been great! More

Cristal is fantastic! She helped me with an issue that another service rep (Sal) did not have the skills to handle, and she did it exceptionally well using creative solut She helped me with an issue that another service rep (Sal) did not have the skills to handle, and she did it exceptionally well using creative solutions. Avoid working with Sal if you can. More

Had the most amazing experience with Thomas and his team leasing a new car in December. My husband and I were treated very well despite being new to the BMW family. We were also told that any service we wou leasing a new car in December. My husband and I were treated very well despite being new to the BMW family. We were also told that any service we would receive preferred customer perks like a loaner vehicle. Unfortunately, the service department is an actual joke. Two months into owning my vehicle the check engine light came on. I came in for service thinking it was in error only to be told it “needed” a part - a major surprise. When I asked to speak with a manager I was given the runaround both in person and on the phone. When finally contacted he assured me the part wasn't "missing" but just "failed," not exactly comforting language on a vehicle with less than 3k miles on it. Despite being a “preferred” customer was also told I would need to pay for all of my transportation expenses while they had the vehicle. It wasn’t until after I repeatedly pestered that I was able to get a loaner. I received no further communication about the status of my vehicle until I initiated contact after more than 24 hours. I was also allowed to leave several voicemails for a manager who was apparently out sick after the initial contact. And after 4 days when I went to pick it up, I was taken to the cashier (who was very cold and bothered) who said she had no record of my vehicle or my paperwork. I then had to go back to my service advisor who after several minutes alerted me they had in fact, lost my paperwork. While my car is in fine shape now, the experience has left me extremely disappointed. The entire ordeal was unprofessional and disconcerting and I do not anticipate using SMBMW for service again. More

I’ve never had the same experience, my service advisor and his manager had very bad attitude that day was wondering who’s gonna deal with them. Got charged for a recall BMW issue which is Unbelievable. On and his manager had very bad attitude that day was wondering who’s gonna deal with them. Got charged for a recall BMW issue which is Unbelievable. On X5 they gave me double charge and I got the car fix at Bob Smith BMW for 1k less. My car was stuck there for a long time regarding my service advisor problem and especially his manager (Chris) He said you must to wait 30 minutes to (Shane) get back which is wasted my time about 45 minutes there. Hope someone take a look on my review and STOP this time. More

The dealership provided timely and efficient servie. Technician was very professional & everyone else were very helpful. Technician was very professional & everyone else were very helpful. More

Car was returned from an oil change with the engine light on. Does no one check these things? Turned out to be a simple fix but it took half an hour to try to find the service advisor before the shop forema on. Does no one check these things? Turned out to be a simple fix but it took half an hour to try to find the service advisor before the shop foreman stepped in and fixed the problem himself. To provide great service, you have to have a service oriented culture. But there were too many people just standing around and telling me that I needed to deal with the (AWOL) service advisor. More

Cesar one of the service managers went above and beyond to help me resolve a complicated recall issue. Great service!!!!! to help me resolve a complicated recall issue. Great service!!!!! More

Poor service. Don’t know the national requirements. Lie about it. Go to Beverly Hills Don’t know the national requirements. Lie about it. Go to Beverly Hills More