Santa Monica BMW - Service Center

my appointment was for a recall notice but while i was there it turned out i also needed an oil change and other fluids, they also checked the brakes and found the rotors had barely anything left. they w there it turned out i also needed an oil change and other fluids, they also checked the brakes and found the rotors had barely anything left. they were able to manage all the repairs in a day and a half and get me my car back for the weekend. it wasn’t all happy news but all was handled quickly and professionally. they also sent me a short video of the brake inspection. More

My car was ready before the quoted time frame so I was happy about that. happy about that. More

The personnel were friendly and they addressed me by my name.probably because I am a repeat customer. I paid for a service that was not diagnosed correctly and my problem still exist today. name.probably because I am a repeat customer. I paid for a service that was not diagnosed correctly and my problem still exist today. More

Don't understand why it took over 20 minutes to get our car after clearing through the cashier car after clearing through the cashier More

It took way too much time to retrieve my vehicle from service. Otherwise, everything was great. Another thing that bothers me is your wait time for a loaner and the type of loaner(s) that you offer. service. Otherwise, everything was great. Another thing that bothers me is your wait time for a loaner and the type of loaner(s) that you offer. More

Pablo Penilla went above and beyond to get emergency service on our X7 done so we could continue on our road trip. So grateful!! service on our X7 done so we could continue on our road trip. So grateful!! More

Very good, prompt service. Chris Meyers, my service adviser,. was a good communicator and kept me in the loop the whole time. Chris Meyers, my service adviser,. was a good communicator and kept me in the loop the whole time. More

Pablo is the best service customer service The best knowledge on the automobile care about customer happiness on the business knowledge on the automobile care about customer happiness on the business More

All round superb service with every single person I dealt with. Thanks, will return to BMW Santa Monica. with. Thanks, will return to BMW Santa Monica. More

They tried to get me to pay $5000 to replace a headlight that merely needed moisture removed, then they lied to me about not being able to cancel the parts they had ordered. Not great. that merely needed moisture removed, then they lied to me about not being able to cancel the parts they had ordered. Not great. More