Santa Monica BMW - Service Center

Quoted an insane price for a repair that was entirely not needed. I am so disappointed and feel as if I was lied to. needed. I am so disappointed and feel as if I was lied to. More

Ceaser and Jose were extremely helpful and professional! ! I've been to this location a couple of times and found my experiences to be decent. Whereas, my most recent visit was the best I have had. Ceaser li ! I've been to this location a couple of times and found my experiences to be decent. Whereas, my most recent visit was the best I have had. Ceaser listened to my concerns and made it his mission to fix my problem. The Mechanic Foreman, Jose, was a delight and accommodating as well. They both made me experience wonderful and fixed the issue with my car. Thank you Ceaser and Jose!! More

Mannford was super fantastic in his service and telling me what he recommended. The estimate was a bit high, and that’s why I initially did not go forward with further action. me what he recommended. The estimate was a bit high, and that’s why I initially did not go forward with further action. More

You tried to charge me $700+ plus for a batter install which is absurd and when I got a third opinion on the issue with my car no one agreed with the mechanics at your shop. which is absurd and when I got a third opinion on the issue with my car no one agreed with the mechanics at your shop. More

Prices are significantly higher than other BMW dealer service centers. I have not had an issue with work done, team is nice enough, but I will not go here for a repair or service that isn’t covered by wa service centers. I have not had an issue with work done, team is nice enough, but I will not go here for a repair or service that isn’t covered by warranty or maintenance package. More

Friendly people, quality OEM products, but it comes at a price which can be worth it depending on what is required. Chris is service is always helpful and professional. price which can be worth it depending on what is required. Chris is service is always helpful and professional. More

Professional service in every way. Would use more if they had more reasonable rates for older cars. Also wait time for a loaner could be shorter. Would use more if they had more reasonable rates for older cars. Also wait time for a loaner could be shorter. More

Agent got my tire issue handled timely. Even with an appointment made late, he got it done the same day. Even with an appointment made late, he got it done the same day. More

Nice and fast service overall . Too bad no loaners cars! It would be much easier. Too bad no loaners cars! It would be much easier. More

Horrible communication. No promised updates (even when repair of additional issue was delayed by 72+ hours; I had to call and text repeatedly to find out what was going on) No promised updates (even when repair of additional issue was delayed by 72+ hours; I had to call and text repeatedly to find out what was going on); and -- after the car was ready -- they let me drive off without telling me that they had re-set all my dashboard settings AND the lights (which meant the first time I drove after dark I didn't immediately realize that I had no regular beams on per the default setting that I had on the car when I brought it in); and had wiped out the synch with my phone. Indifferent attitude too about the non-communication when I had to follow up. More