Santa Monica BMW - Service Center

I had to bring my car 3 times. First time they returned my car super dirty after saying i could pick it up in an hour or so after they washed it. They didn’t wash it. I was advised First time they returned my car super dirty after saying i could pick it up in an hour or so after they washed it. They didn’t wash it. I was advised to bring it back because they had to order parts. Second time I had an appointment two weeks later (assumed the parts had arrived) and loaner reserved. received a loaner that had less than 1/4 tank of It. Also, they kept the car overnight and then said they didn’t have the parts to I had to bring it back a third time. Third time they allegedly fixed the squeak when the steering wheel turns by replacing the tire rods, but it still squeaks. This was an ordeal, very inconvenient and frustrating. More

Prompt, efficient, good communicators, reliable. Work on car was done as promised and car was ready sooner than anticipated. And it was washed and vacuumed! They're my favorites! Work on car was done as promised and car was ready sooner than anticipated. And it was washed and vacuumed! They're my favorites! More

Bill Evans, Danny Gonzales and Jimmy went "above and beyond" to solve a problem that shouldn't have happened in the first place but made good on it. After a routine oil change at the dealership a large beyond" to solve a problem that shouldn't have happened in the first place but made good on it. After a routine oil change at the dealership a large oil slick appeared under my car in my garage. After BMW Roadside service failed abysmally to get my car towed in, Bill sent Jimmy and an assistant to my home who fixed the problem, cleaned up my garage and brought me a loaner while SM BMW steam cleaned my engine and then returned my car to me. These guys turned what could have been a disaster into a "stand-up" job. Much appreciated. More

Solid service, excellent communication from the service consultant, streamlined intake and pick up, not outrageous cost, consultant, streamlined intake and pick up, not outrageous cost, More

service excellent, including carwash. but suggestions to do unnecessary work was not appreciated. it happens ever time. but suggestions to do unnecessary work was not appreciated. it happens ever time. More

We bought the car at Beverly Hills BMW but from now on we will be servicing at Santa Monica BMW. Thanks for an easy day. Ira will be servicing at Santa Monica BMW. Thanks for an easy day. Ira More

My service provider Cristal is fabulous as was the diagnostic technician that worked on my car. Please put a complimentary note in each of their files. diagnostic technician that worked on my car. Please put a complimentary note in each of their files. More

The experience was easy as the staff was organized and efficient. I would highly recommend BMW—Santa Monica! efficient. I would highly recommend BMW—Santa Monica! More

I’m grateful as I ran over a tree on freeway puncturing my front tire. I went to Santa Monica BMW location. Luckily they had a replacement tire. With that said, I have a strange noise now upon driving. Not my front tire. I went to Santa Monica BMW location. Luckily they had a replacement tire. With that said, I have a strange noise now upon driving. Not sure it is balanced? Can I have someone check out? More

Service Advisor Chris did not even do the bare minimum to provide service & communicate. He did not ensure thorough completion of nor convey accurate results of major service covered under extended service a provide service & communicate. He did not ensure thorough completion of nor convey accurate results of major service covered under extended service agreement; passed me off to another advisor who clearly couldn’t care less & didn’t provide any information at the end of the day when I was briefly texted that my car was ready to pick up & when it was too late to arrange an Uber to come back to BMW. When I did come back the very next morning to try to speak with someone, both Advisors were off that day. Consequently, I had to speak with mechanics on my own to get necessary information, have covered part ordered, then bring car back to complete service with a much more helpful advisor, Manfred. Lando in Parts was extremely kind, helpful & personally followed through with me, which made the whole experience tolerable. With the exception of Lando & Manfred, Santa Monica BMW Service deserves its terrible reputation. More