Santa Monica BMW - Service Center

Greatly appreciate communication EV features from SM BMW Tech Rep Patrick Francis. Minimal interaction with service people. Tech Rep Patrick Francis. Minimal interaction with service people. More

excellent service - william evans was my service advisor. would recommend him to my friends and office assistants would recommend him to my friends and office assistants More

SM BMW Service is efficient and the people are trustworthy and nice. AND they found me a loaner with only 48 hour notice. trustworthy and nice. AND they found me a loaner with only 48 hour notice. More

Pablo is amazing service! So helpful and made the experience fast and easy. Highly recommend So helpful and made the experience fast and easy. Highly recommend More

Cesar is always great. Knew I had limited time to wait and made a speedy service a reality. Knew I had limited time to wait and made a speedy service a reality. More

Great service would never go anywhere else. They always get me out in a timely fashion and the service people are super nice and accommodating. They always get me out in a timely fashion and the service people are super nice and accommodating. More

Overall experience was good. Reps were knowledgeable and courteous. Getting a loaner car took a bit longer as staffing was misallocated. Reps were knowledgeable and courteous. Getting a loaner car took a bit longer as staffing was misallocated. More

Courteous, professional staff; timely progress updates. Can improve on cleaning car before release to owner. Can improve on cleaning car before release to owner. More

Cristal was great. Wonderful service, as per usual. Thanks Santa Monica B M W! Keep it up. Wonderful service, as per usual. Thanks Santa Monica B M W! Keep it up. More

Brought my car in for a recall. Decided to get an oil change for my diesel X5. Smelled burning smell when I got home. Found out they drained diesel fluid without putting any back in Decided to get an oil change for my diesel X5. Smelled burning smell when I got home. Found out they drained diesel fluid without putting any back in. Took it back next day. Then third day saw turquoise liquid all over garage floor. Have left multiple messages with service center and no one will return my call on this matter. Save your time and your car and go somewhere else More