Santa Monica BMW - Service Center

Good service overall. Only feedback is to keep the customer up to date especially when an estimated time is provided. Also car washes are hit or miss after service when Only feedback is to keep the customer up to date especially when an estimated time is provided. Also car washes are hit or miss after service when they say they do it every time. More

Very easy to make an appointment. Video follow ups thru out the progress of the work being done on my vehicle. Video follow ups thru out the progress of the work being done on my vehicle. More

Great service great communication from the time I drop off the car until I picked it up off the car until I picked it up More

Pablo was efficient and very communicative. Also, got the car done fast and repairs done correctly. Also, got the car done fast and repairs done correctly. More

Good service and having a no cost loaner made the first service and repair very easy. service and repair very easy. More

Cesar, in service took good care of my vehicle as expected and Brandon was able to get me in a loaner as requested. Great service and much appreciated ! expected and Brandon was able to get me in a loaner as requested. Great service and much appreciated ! More

I was greeted by my service advisor and my car's first required service was completed efficiently as promised. required service was completed efficiently as promised. More

All around good. Car wasn’t ready when they said it would be, but other than that, it was a positive experience. And I’m happy they gave me 3 free months of Sirius xm Car wasn’t ready when they said it would be, but other than that, it was a positive experience. And I’m happy they gave me 3 free months of Sirius xm radio :) More

Have top to bottom warranty…have a slow leak in tire, yet was unable to get tire fixed. Why did I pay extra for tire warranty? Reason: we don’t see physical damage to the tire. I came with a full flat, didn’ was unable to get tire fixed. Why did I pay extra for tire warranty? Reason: we don’t see physical damage to the tire. I came with a full flat, didn’t even fill the tire for me to be able to leave after refusal of service. More

No proactive communication from Service department. I had to leave a voicemails and email as well. In my attempts to get a hold of my rep, I was hung up on and sent to the wrong inbox. I was upsold. I I had to leave a voicemails and email as well. In my attempts to get a hold of my rep, I was hung up on and sent to the wrong inbox. I was upsold. I was also charged more online than was on the printed invoice at the dealership. The cashier said the rep would call me to reconcile this; I am still waiting for the call despite an email and voicemail. Great quality of work, but the customer service needs to improve. I also paid online and per the prompts, set a time for my car to be ready; despite that I waited 20 minutes for my car. None of these issues by themselves are a big deal, but lots of little issues adds up to a less than stellar experience. I am a BMW lifer, but given the brand and expense I believe a better customer experience should be expected. More