Santa Monica BMW - Service Center

I would like to give a special thanks to Danny Garcia. By the way, I was very impressed with the way they cleaned my car up and polished it for me. Great job! I was in that day for warranty work. I was di By the way, I was very impressed with the way they cleaned my car up and polished it for me. Great job! I was in that day for warranty work. I was disappointed that they only replaced the harness and not the heater regarding the warranty work, I’m hoping that’s not an issue in the future as far as my car malfunctioning! More

Great service. Efficient and professional. Went above and beyond to make sure everything ran smoothly. Efficient and professional. Went above and beyond to make sure everything ran smoothly. More

Best service manager (Cesar Pleitez) I have encountered at a BMW Service Site. He’s super helpful and personable. Service was top notch and got me out before the estimated time. at a BMW Service Site. He’s super helpful and personable. Service was top notch and got me out before the estimated time. More

Pablo Pnilla did his usual fabulous job. Service was rapid, for, and.excellent. I have no complaints. Service was rapid, for, and.excellent. I have no complaints. More

Always Excellent service and courtesy from Caesar Pleitez and all the staff members. No further comments. Pleitez and all the staff members. No further comments. More

My home dealer charges way less for the same service. I feel like I was ripped off. However Pablo my consultant was very understanding to my thoughts. $900 for oil change and filers come on now! I feel like I was ripped off. However Pablo my consultant was very understanding to my thoughts. $900 for oil change and filers come on now! More

Very organized and professional. Uber service is very convenient. I will have both bmws serviced there Uber service is very convenient. I will have both bmws serviced there More

Worst customer service experience I’ve ever had! Expected a little more from a company that is supposed to be high class! Lol this location needs to be shut down Expected a little more from a company that is supposed to be high class! Lol this location needs to be shut down More

Efficient and professional. They responded to my inquiries , they were and treated me with respect. They responded to my inquiries , they were and treated me with respect. More

Bill completed my service very timely. The text I received said my service was on another day when I thought it was Friday because when the appt was scheduled, I asked for Friday. I had n The text I received said my service was on another day when I thought it was Friday because when the appt was scheduled, I asked for Friday. I had not even realized it was incorrect. Bill still took me in. Thank you! More