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Santa Monica BMW - Service Center

Santa Monica, CA

4.1
1,586 Reviews

1,586 Reviews of Santa Monica BMW - Service Center

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June 26, 2023

Representative were cordial, professional and knowledgeable. I was happy to pick up my vehicle and it was looking good. More

by lhautosince1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior from Parts Dept and Pablo from Service Dept
June 26, 2023

Amazing service every time! The advisors are always so friendly and responsive to any and all concerns and questions. My experience has always been so positive! :) More

by lcclahass
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cesar Pleitez
June 25, 2023

Work was done, promptly and service advisor, Manfred, couteous and it's his second time helped me. appreciated. More

by JEANK1232004
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Manfred Guzman
June 24, 2023

No wait on the intake, and the rattle I described was identified and fixed. Mr. Evans was terrific. A very easy experience. More

by MARTYPAWLOCKI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
William Evans
June 24, 2023

Terrible customer service. My car still leaking radiator fluid. Never going back here ever again. More

by KATILEO777
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Cesar Plietez
June 24, 2023

I've been coming here for years and always have had good service from knowledgeable people. More

by Vonniecameron
Workmanship
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2023

It was a great experience and everyone was extremely helpful during the whole car service. More

by STERNINIS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2023

Very unfriendly staff, customer service is not their priority. From management down the staff is unhelpful More

by SHOHREHBRONSTEIN
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mario Guglielmelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Cueva
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2023

I Drive an M8, parts are hard to come by. SM BMW always comes thru and does an excellent job taking care of me. I'd definitely recommend them to friends and family. More

by ERICDERIAN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2023

Perfect from start to finish! Bill Evans my service manager is extremely knowledgeable and professional. Bill in parts got my floor mat order in early! Everyone at Santa Monica BM More

by TERIEV.RE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
William Evans
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