Santa Monica BMW - Service Center

Overall good experience with the staff. Unhappy that now as a leasing customer I still have to pay for my own ride share. Unhappy that now as a leasing customer I still have to pay for my own ride share. More

Service disconnect, inconsistent information, poor leadership, head games, nasty female uber employee, physical and verbal aggression under dealership cameras, inconsistent contradictory forgetful com leadership, head games, nasty female uber employee, physical and verbal aggression under dealership cameras, inconsistent contradictory forgetful communication, corporate agreed service put customer/my safety at risk , "customer not an employee" opening hoods to "check coolant " directed to do, a liability issue, by foreman in service, poor inconsistent education on water pump issues. More

Chris is diligent and thorough. I’ve brought my car in for the same issue at least 4 times but he has kept on top of the issue. I highly recommend this dealership and service team. I’ve brought my car in for the same issue at least 4 times but he has kept on top of the issue. I highly recommend this dealership and service team. More

My service advisor was very helpful and attentive. They got the job done in a timely manner and their service was amazing. Cesar my advisor was truly great! They got the job done in a timely manner and their service was amazing. Cesar my advisor was truly great! More

Courteous. Professional. On point. I had a lovely experience. No complaints whatsoever. A well done job. Professional. On point. I had a lovely experience. No complaints whatsoever. A well done job. More

Car was fixed quickly! The only downside is the loaner car experience. Having to make an appt for a car then the daily limit on miles are very inconvenient! I do not live The only downside is the loaner car experience. Having to make an appt for a car then the daily limit on miles are very inconvenient! I do not live in SM so I lost miles just getting home & the my commute to DTLA…. 50 miles per day in LA is not realistic! And other BMW dealerships in area do not have this practice. More

Very organized and efficient. I could do without the video from the technician unless there’s a problem he needs to discuss -waste of time in this case. I could do without the video from the technician unless there’s a problem he needs to discuss -waste of time in this case. More

Extremely helpful booking the appointment and with explaining the assessment and with expediting the work. explaining the assessment and with expediting the work. More

Timing was perfect and service was great. Only problem was my tire pressure needed to be set and the clock was wrong Only problem was my tire pressure needed to be set and the clock was wrong More

The annual service appointment was quick and efficient. The car came back very clean and there were no bad surprises. Even though they said I needed a separate appointment to diagnose why the engine light The car came back very clean and there were no bad surprises. Even though they said I needed a separate appointment to diagnose why the engine light was coming on randomly, after the service it stopped coming on. Well done, Cesar! More