Santa Monica BMW - Service Center

Dealership is very unresponsive in providing updates on status of car, even on small projects. status of car, even on small projects. More

The drop-off and service went smooth, but picking up the car was a strange experience. They couldn't find my car key, so I couldn't drive home. I guess incidents like this happen and that's OK, but while I car was a strange experience. They couldn't find my car key, so I couldn't drive home. I guess incidents like this happen and that's OK, but while I was waiting, I didn't feel re-assured that they were going to find it before closing time. I was left staring into the blank while waiting, not knowing what to do, and not knowing who to talk to. I had to call my wife to bring the spare key so I can pick up the car. They eventually found the key and it was all good, but it was still an experience that could have been improved More

Ignored the reason I was there (lose bumper component, aka FACTORY DEFECT) and my car smelled like fast food when it was returned. I’m disappointed. But Rich remains awesome. aka FACTORY DEFECT) and my car smelled like fast food when it was returned. I’m disappointed. But Rich remains awesome. More

Always a great experience, 22 years with Chris Meyers! Loved the new iPad video to describe the service. Loved the new iPad video to describe the service. More

I wish Chris could have explained the necessary recall work. Otherwise, I had a very good experience. work. Otherwise, I had a very good experience. More

Took 3 weeks to get an appointment with a loaner car. Pablo refused to do an inspection without agreeing to pay $250 and they gave me a hard time about when I can return the loaner since my schedule was Pablo refused to do an inspection without agreeing to pay $250 and they gave me a hard time about when I can return the loaner since my schedule was packed and it was a holiday. I had to come back early to accommodate their schedule. More

The service and staff are always outstanding. I would recommend to your dealership to family and friends. I would recommend to your dealership to family and friends. More

Great service and a good deal at Santa Monica BMW. Cristal in the service department is the best! Cristal in the service department is the best! More

Always is 100% honest and will do their best to get my car done fast car done fast More

Entire experience was exceptional. Greeted quickly and courteously by all concerned throughout, from arrival with my BMW, processing by service advisor Pablo, and arranging for loane Greeted quickly and courteously by all concerned throughout, from arrival with my BMW, processing by service advisor Pablo, and arranging for loaner car by Edewin. The service on my car was completed more quickly than expected. More