Santa Monica BMW - Service Center

As always, great and fast service Cesar was nice and helpful, all went smooth. The loaner needed some tire pressure but run well and no issues!! Thank you for washing my dusty car!!! ;o) helpful, all went smooth. The loaner needed some tire pressure but run well and no issues!! Thank you for washing my dusty car!!! ;o) More

Cristal and the entire service team are fabulous. .....I always feel like I am so well taken care of each and every time. Well done SMBMW .....I always feel like I am so well taken care of each and every time. Well done SMBMW More

great service overall. I like the videos provided by the mechanic to explain the problem I like the videos provided by the mechanic to explain the problem More

Chris Myers is always great and a pleasure to work with. He also had it finished faster than expected. He also had it finished faster than expected. More

Santa Monica BMW has always been my preferred Service Center beginning with my 1999 BMW 3 Series. As I told Chris Myers after my recent auto service, every time I pick up my car after service, my car dr Center beginning with my 1999 BMW 3 Series. As I told Chris Myers after my recent auto service, every time I pick up my car after service, my car drives like it did when I first bought it!! I am not sure how they make that happen, but my BMW has better pick up and a smoother ride than it did when I dropped it off!!! Kudos to your service dept. More

The service experience was seamless and has been streamlined and upgraded since my last inspection. Couldnt have been happier streamlined and upgraded since my last inspection. Couldnt have been happier More

I would give the dealership 6 stars if it was possible. From the moment you step in you’re greeted with a sincere welcome. I personally had interaction with 7 different service from staff members, all equ From the moment you step in you’re greeted with a sincere welcome. I personally had interaction with 7 different service from staff members, all equally effective in the communications department. Not to highlight one individual more than another, but my service rep Chris Myers was very knowledgeable and thorough with his explanation of services available to suit my car’s needs. I went in for one service and he talked me into additional, and much needed service. Customer experience alone was a bonus. Succinct communication, and most importantly, great service. The vehicle was was spotless when I picked it up. I’ve been to 9 dealerships in California and countless more back in New York, Santa Monica takes top prize. Don’t forget to ask to see the vintage typewriter keyboard. More

Great service. Easy to schedule. My car was ready when promised. Nice loaner car. Good communication. Easy to schedule. My car was ready when promised. Nice loaner car. Good communication. More

Great customer service. Very courteous and professional. Will go to any length to satisfy their customers Very courteous and professional. Will go to any length to satisfy their customers More

Excellent service but the price is high. They keep the customer updated and the repair quality is excellent. They keep the customer updated and the repair quality is excellent. More