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Santa Monica Audi
Santa Monica, CA
117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 117 reviews
March 10, 2023
Poor salesmanship overall. Not one follow up call or email regarding purchase or customer service whatsoever. There was a total lack of caring regarding my repeated attempts t Not one follow up call or email regarding purchase or customer service whatsoever. There was a total lack of caring regarding my repeated attempts to add on service features w my navigation and initial audi care More
by bobsrothman
Employees Worked With
Jonas
March 10, 2023
It’s been a pleasure doing business with Santa Monica Audi over several years.They are always efficient, thorough and professional in both sales and service. I always feel very well treated and taken ca Audi over several years.They are always efficient, thorough and professional in both sales and service. I always feel very well treated and taken care of by everyone there. I just wish that they would bring back the latte machine! 😁 More
by androth
Employees Worked With
Derek Schmidt, George Villaneda, John Collis, Chris Navarro, Chris Kelly
March 10, 2023
Santa Monica Audi's staff was warm and professional when I negotiated and bought my used Audi Q5. The salesman Reza had the original window stickers for all Q5's on their lot as I requested and helped me c I negotiated and bought my used Audi Q5. The salesman Reza had the original window stickers for all Q5's on their lot as I requested and helped me compare each. The woman in finance was really helpful by explaining the various warranty offerings so I could chose what made sense for my needs. General Sales Manager John Collis cemented the deal in a professional and friendly manner. More
by rmoneill2012
Employees Worked With
Reza, John Collis, John Collis
March 10, 2023
This is the second Audi that I’ve financed through Santa Monica Audi. I was happy to find the the same excellent service that I received the first time I went in, was intact and on full display some five y Monica Audi. I was happy to find the the same excellent service that I received the first time I went in, was intact and on full display some five years later. Everyone was patient, personable, and professional. The questions and concerns I’ve had since the purchase were readily addressed and resolved. More
by kayocharles
Employees Worked With
Munuwell Barrett, JOSHUA BARNAJIAN, CLAUDE DAUMAN
February 20, 2023
The brand new Audi Q5 2023 they sold me is defective as it vibrates going uphill at slow speed. The Santa Monica service department (Tim Bennet), the sales department, and the Audi manufacturer won't help it vibrates going uphill at slow speed. The Santa Monica service department (Tim Bennet), the sales department, and the Audi manufacturer won't help and saying all 2023 Audi Q5s vibrate gong uphill so that's normal. Never have heard a car going uphill to vibrate to be normal. Apparently Audi Q5 has design problem and it's not beneficial for them to admit the car has a defect. More
by JN
Employees Worked With
Tim Bennett
April 18, 2022
Tim from services helped me out. He was direct and to the point. Gave me the final price and the breakdown of it. Service was done in a timely fashion. He was direct and to the point. Gave me the final price and the breakdown of it. Service was done in a timely fashion. More
by JonathanChao
Employees Worked With
Tim Bennett
November 05, 2020
Disingenuous and unprofessional! AVOID GOING FOR SERVICE! Staff is trained to entrap. I went for routine maintenance and was NEVER informed a quote or any estimate for a routine check. Admittedly, that was m Staff is trained to entrap. I went for routine maintenance and was NEVER informed a quote or any estimate for a routine check. Admittedly, that was my fault and I won't be going back. Only after walking up to the cashier was I surprised. Some may consider $310/hour high but I'm okay with. It's the lack of courtesy from the service consultant, Chris Navarro, that really bothered me. When confronted he simply shrugged and said that's the labor rate and there's a sign outside, essentially holding my car hostage. Way to raise the bar Audi Santa Monica. Unprofessional and a clear reminder how staff will take advantage any chance they get. More
by a5sportback
Employees Worked With
Chris Navarro
August 06, 2020
Could be the worst dealer on the planet. I currently own 4 Audi autos including an R8. I took my RS5 in for a simple oil change. Brought the car home and they did not replace something on the car. Ended up 4 Audi autos including an R8. I took my RS5 in for a simple oil change. Brought the car home and they did not replace something on the car. Ended up with oil all over the floor of my garage and in front of my driveway. Unbelievable. Cannot even complete a simple oil change. They did send something out to try to clean up the mess in my garage but damage is beyond repair. Beware of this service garage. They clearly have no idea what they are doing. They are the worst! More
by Docking
Employees Worked With
I will spare him the embarrassment
