
Santa Margarita Toyota
Rancho Santa Margarita, CA
Filter Reviews by Keyword
By Type
Showing 90 reviews
Excellent service! Friendly,knowledgeable, caring staff. Facility very clean and spacious. i have been bring my car to this dealership for the past 6 years. I would not go anywhere else! I drive 25 minutes Facility very clean and spacious. i have been bring my car to this dealership for the past 6 years. I would not go anywhere else! I drive 25 minutes to go to this location! Highly recommended. More
Stay Away I made an appointment to have the oil changed in a RAV4. That service should take 30 minutes or less. Wen I arrive today they tell me the wait is 2 1/ I made an appointment to have the oil changed in a RAV4. That service should take 30 minutes or less. Wen I arrive today they tell me the wait is 2 1/2 hours. What is the point of making an appointment? I left and went to Jiffy Lube. In and out in 1/2 hour and it cost less. HORRIBLE CUSTOMER SERVICE! More
Easy to work with! All the staff helped us feel welcomed and appreciated. Mahan was easy to work with, as well as all the managers and in finance. I definitely recommend All the staff helped us feel welcomed and appreciated. Mahan was easy to work with, as well as all the managers and in finance. I definitely recommend shopping at and working with the crew at Santa Margarita Toyota! More
Great service! Karen worked diligently to get us all the extra features that we ordered and then kept us informed every so often over a 3-month span to keep us updat Karen worked diligently to get us all the extra features that we ordered and then kept us informed every so often over a 3-month span to keep us updated about our car. Dan did a wonderful job getting us introduced to all the new bells and whistles. All in all we are very happy with the car! More
Excellent touch free and courteous service. They have adapted the customer interaction to the times. Everything was digital but with a personal touch, down to a follow up call the next day. I especiall adapted the customer interaction to the times. Everything was digital but with a personal touch, down to a follow up call the next day. I especially appreciate the invoice and payment was all online. Thanks Alec and Thomas! More
Easy and fast! Dropped my car during my break and dropping it off took no longer than 5-7 mins. My service was predicted for 1pm but got the call at 11am that servic Dropped my car during my break and dropping it off took no longer than 5-7 mins. My service was predicted for 1pm but got the call at 11am that service already finished. Truly recommend the fast service. More
Caring for everyone! In these trying times, the dealership goes out of their way to protect you and their employees. They are understanding of your health and welfare. Ev In these trying times, the dealership goes out of their way to protect you and their employees. They are understanding of your health and welfare. Everyone in protected masks and gloves. Thank you! Professional, quick and quality service. You could not see smiles under masks, but you could hear the friendly voice. Again, thank you. More
They did oil change, change battery, and tire rotation on my daughter’s car last week. I noticed the hubcaps on the front and back passenger side have cracks. Immediately called the service advisor and left my daughter’s car last week. I noticed the hubcaps on the front and back passenger side have cracks. Immediately called the service advisor and left a message. He did return my call and I wasn’t surprise they would deny that they did damage to the hubcaps. Wouldn’t waste my time calling if I know the cracks were not the result of the unnecessary tire rotation when they put back the hubcaps. Very much disappointed with the service! Seems they don’t care. More
Great experience! Excellent buying "NO PRESSURE" experience and likewise finance service. My sale's advisor was Curt Reves and Richard Anderson with finance. Highly rec Excellent buying "NO PRESSURE" experience and likewise finance service. My sale's advisor was Curt Reves and Richard Anderson with finance. Highly recommended to check this dealership out before you shop anywhere else! More
Easy Deal No haggling and comparable prices. We did not feel the pressure of buying a car.Friendly and courteous employees. We were done with all the transactio No haggling and comparable prices. We did not feel the pressure of buying a car.Friendly and courteous employees. We were done with all the transactions in a short time. More