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Santa Margarita Ford

Rancho Santa Margarita, CA

Overview
Reviews
4.9
123 Reviews
Call Dealership (877) 355-5532

30031 Santa Margarita Parkway

Rancho Santa Margarita, CA

92688

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Showing 123 reviews

November 09, 2023

Great place to get your ford serviced - very helpful and professional staff to assist you. More

by mlnickles1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SMF Customer Service
Report | Print
Nov 10, 2023 -

Santa Margarita Ford responded

It's great to see that you had an enjoyable visit here with us! We look forward to seeing you again! Regards, The Santa Margarita Ford Team

October 21, 2023

Services were completed promptly, with good communication. Not sure if SMF has ceased to do car washes after services, but truck was not washed when picked up. More

by hatchel88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SMF Customer Service
Report | Print
Oct 24, 2023 -

Santa Margarita Ford responded

We're glad that you received both prompt and quality service. Unfortunately, at the moment, our car wash is down for repair. We hope to have it up and running again soon, so you and all of our valued guests can have their vehicles washed after service. Regards, The Santa Margarita Ford Team

September 24, 2023

Robbie is the best! !!! He is always willing to work with me and somehow always manages to get me exactly what i want. 10/10 More

by sabrina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SMF Customer Service
Report | Print
Sep 25, 2023 -

Santa Margarita Ford responded

Thank you for your excellent rating, Sabrina! We're so proud of Robbie for always delivering top-notch service. Regards, The Santa Margarita Ford Team

September 22, 2023

Rene was a pleasure to deal with. Thorough and responsive. Really appreciated the overall experience. More

by innocenti33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene , SMF Customer Service
Report | Print
Sep 25, 2023 -

Santa Margarita Ford responded

We appreciate your feedback and are thrilled to hear that you had a positive experience at our dealership. Regards, The Santa Margarita Ford Team

September 20, 2023

Miguel was really helpful, I got my car on time promised. Mist of the staff are cordial. More

by c_rams3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
SMF Customer Service
Report | Print
Sep 25, 2023 -

Santa Margarita Ford responded

We love to read about your visit! Our technicians work diligently to provide high-quality maintenance and keep your vehicle in optimal condition. Thank you for your review! Regards, The Santa Margarita Ford Team

September 07, 2023

Blake and Joseph made the purchase easy. No gimmicks and no price changes. The price I was quoted was the price I paid. Everyone at the dealership was friendly and it was a clean atmosphe More

by ceejay9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SMF Customer Service
Report | Print
Sep 14, 2023 -

Santa Margarita Ford responded

It's a team effort here and we're happy to see Blake and Joseph provided you with a transparent car-buying experience and you drove home satisfied. Welcome to our SM Ford Family and thank you for this 5-star review. We hope you're enjoying your new vehicle thus far and we hope to see you here at your first service visit. Regards, The Santa Margarita Ford Team

August 23, 2023

I’ve gone to several Ford Dealers for service and Santa Margarita is hands down the best service and follow-up. Clare did a great job keeping me informed with updates and advice. More

by Dalangroff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare, SMF Customer Service
Report | Print
Aug 25, 2023 -

Santa Margarita Ford responded

Thank you for choosing Santa Margarita Ford, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Regards, The Santa Margarita Ford Team

August 19, 2023

Excellent service, very customer oriented from the first visit to the sale and the financials More

by Gabriel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Torbensen, SMF Customer Service
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Aug 21, 2023 -

Santa Margarita Ford responded

Thank you for choosing us, Gabriel! We're lucky to have a great team & thrilled we delivered the quality service you deserve. Welcome to the family! Regards, The Santa Margarita Ford Team

August 12, 2023

Excellent customer service and was able to diagnose and repair my car promptly. Clare was great to work with and kept me updated about everything while they had my car. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare, SMF Customer Service
Report | Print
Aug 15, 2023 -

Santa Margarita Ford responded

Thank you for your positive service review, Rich! We're glad to hear that our team provided you with a seamless and hassle-free experience. Your satisfaction is important to us, so if you have any further questions or need assistance, please don't hesitate to reach out. Regards, The Santa Margarita Ford Team

August 09, 2023

Always excellent service . Claire is always a pleasure to work with. Thank you H Gary Z More

by Gary Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claire , SMF Customer Service
Report | Print
Aug 14, 2023 -

Santa Margarita Ford responded

We love to hear it, Gary! Thank you for your stellar feedback! Regards, The Santa Margarita Ford Team

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