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Santa Margarita Ford

Rancho Santa Margarita, CA

4.9
121 Reviews

30031 Santa Margarita Parkway

Rancho Santa Margarita, CA

92688

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Showing 121 reviews

October 30, 2024

I always take my cars to Santa Margarita Ford for scheduled oil changes etc. This time Freddy helped me. He is very thorough and courteous. They always let me know when it’s time to do other things l More

by Plrevel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy, SMF Customer Service
Oct 31, 2024 -

Santa Margarita Ford responded

We're glad to hear that Freddy provided you with thorough and courteous service. We look forward to seeing you again! Regards, The Santa Margarita Ford Team

September 18, 2024

I have found all representatives at this dealership to be very responsive to my varying vehicle needs, the service advisor , the service manager, the parts department, the finance department, have all provid More

by janetlb007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Finance Deptment, SMF Customer Service
Sep 19, 2024 -

Santa Margarita Ford responded

We’re happy to hear that our team has consistently met your vehicle needs. Your loyalty over the past four years means a lot to us, and we look forward to continuing to provide you with exceptional service! Regards, The Santa Margarita Ford Team

September 18, 2024

I was looking for a 4 runner and went to RSM Toyota. They didn't have any. I decided to look at a Bronco Sport @ RSM Ford and they had a 4 runner there. It was exactly what I was looking for and the pr More

by Lori Lytal
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vinnie, SMF Customer Service
Sep 18, 2024 -

Lori Lytal responded

I was looking for a 4 runner and went to RSM Toyota. They didn't have any. I decided to look at a Bronco Sport @ RSM Ford and they had a 4 runner there. It was exactly what I was looking for and the price was right! They were more than fair with the trade-in I had. No hard sales or pushy sales people. I have bought many vehicles in my lifetime and this was by far the easiest. The finance guy, Dave was very helpful answering my questions about extended warranty. I highly recommend RSM Ford.

Sep 19, 2024 -

Santa Margarita Ford responded

Lori, It's great that you found the perfect 4Runner and appreciated our team’s approach. We strive to make every purchase as smooth as possible. Enjoy your new ride and we hope to see you again! Regards, The Santa Margarita Ford Team

September 07, 2024

Once again , another positive service department experience here at RSM Ford. Fredy Campos handled my concerns and there were 3 warranty issues along with the 15K service and alignment on my 2023 F- More

by Steven Kilgore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredy Campos, SMF Customer Service
Sep 09, 2024 -

Santa Margarita Ford responded

Steven, Your loyalty means the world to us, and we’re glad to see our attention to detail continues to meet your expectations. Thank you for choosing us and please let us, or Fredy know if we can help you with anything else! Regards, The Santa Margarita Ford Team

August 19, 2024

I have come here twice to buy a new car and both times I went to another Ford dealer without showing them their price and have gotten atleat 4k less.at other dealerships and when I didn't buy they kept chan More

by Monello1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
SMF Customer Service
Aug 19, 2024 -

Santa Margarita Ford responded

Thank you for this review. I’m sorry we couldn’t accommodate you regarding the price. I’d like to speak with you further regarding your experience. Please call me at 949.459.6800 if you would like to discuss this further. Regards, Jason Saling General Sales Manager

August 12, 2024

This was my first experience and it was great. The young man, Salvador who helped me was pleasant and knowledgeable. I listened to his recommendations and he even enrolled me for a rebate that I More

by bob from brookshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador
Aug 13, 2024 -

Santa Margarita Ford responded

Bob, We're so glad Salvador was able to assist you with your needs and provide excellent service. Thank you for choosing us, and we look forward to welcoming you back in the future! Regards, The Santa Margarita Ford Team

July 20, 2024

I had an amazing experience leasing a Bronco, all thanks to Blake. He was incredibly helpful and made the entire process smooth and stress-free. Blake's knowledge and professionalism were evident from the s More

by Gustavo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SMF Customer Service
Jul 23, 2024 -

Santa Margarita Ford responded

Gustavo, It truly makes us happy to see that Blake and our team made sure you left in your dream Bronco! If we can help you out with anything else, please let us know. Thanks! Regards, The Santa Margarita Ford Team

July 02, 2024

Very nice people , did a great job working the best deal for me . Christopher and Nick were fantastic. Patient and eager too help me get the best deal and car I loved . Very knowledgeable on the cars . Love More

by Vanessa C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick and Christopher , SMF Customer Service
Jul 03, 2024 -

Santa Margarita Ford responded

Hi Vanessa, We are so happy that Chistopher and Nick worked hard to get you into your dream ride! Thank you so much, and we look forward to doing business with you again in the future. Regards, The Santa Margarita Ford Team

June 10, 2024

Great experience working with Clare in the Service Department. She is very knowledgeable, professional, and friendly. Clare is an excellent service advisor who takes pride in her work and has a since More

by J.Palmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clare, SMF Customer Service
Jun 11, 2024 -

Santa Margarita Ford responded

Clare is awesome and it's no surprise that she provided you with a 5-star service visit! We appreciate your business and we can't wait to see you again soon! Regards, The Santa Margarita Ford Team

June 06, 2024

I’ve been to other Ford dealerships and the service department at Santa Margarita Ford is truly superior. I always ask for Fredy Campos, and he is alway great about keeping me updated on my car, answer More

by rmccarthydvm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fredy Campos, SMF Customer Service
Jun 07, 2024 -

Santa Margarita Ford responded

We are ecstatic to see that Fredy always provides you with an amazing service experience! Thank you so much, and we look forward to doing business with you again in the future. Regards, The Santa Margarita Ford Team

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