Santa Fe Ford

It will be 15 days tomorrow when I paid for a new escape hybrid that quit 15 miles from the dealer & has been there ever since. First they say it was the battery and now they say it was the trans axle. The hybrid that quit 15 miles from the dealer & has been there ever since. First they say it was the battery and now they say it was the trans axle. The dealer will not get us a replacement from another dealership even though there are some in a 150 mile radius and we were told if it wasn't fixed in a few days they would. Tomorrow we mail in our Lemon law form to Ford & FL Atty. General. Ford Customer NO service has not been helpful either. More

STRONGLY ADVISE AGAINST! i purchased a vehicle online from Santa Fe and it was JUNK! when it arrived, my husband called to complain - middle console broken off and thrown in backseat, glove box door brok from Santa Fe and it was JUNK! when it arrived, my husband called to complain - middle console broken off and thrown in backseat, glove box door broken and on front seat, cracked interior door, completely filthy - and was told that it is one of their "back wall" cars for people with not much money - yet we had paid over book value! None of the dials for heat/AC work. When you call, they transfer you from department to department - no one knows what anyone else is doing. It took a week to "next day air" me the title. We ended up having $1500 worth of extra work done on it just to have it presentable. DO NOT TRUST! GO ELSEWHERE! One of the worst buying experiences of my life. I wish I had read the previous review on here because he is DEAD ON ACCURATE! More

I purchased a new car from Santa Fe Ford (SFF). I have since terminated my relationship with SFF as ownership does not provide their customers with a safe place of business. When it comes to customer e since terminated my relationship with SFF as ownership does not provide their customers with a safe place of business. When it comes to customer exploitation & disowning responsibility for the harm done trusting buyers SFF's general manager, sales manager, lead salesman are the Perfect Storm. I found Santa Fe Ford's lead salesman to be underhanded, malicious, calculating, vicious, untruthful, arrogant, and unreliable. If you must buy a Ford in Alachua County take your business to Gainesville Ford. I wish I had!!!! I've take the effort to write this review because I don't others to fall victim to a predatory dealership. More