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Santa Fe BMW

Santa Fe, NM

Overview
Reviews
4.7
171 Reviews
Call Dealership (505) 303-7700

2578 Camino Entrada

Santa Fe, NM

87507

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By Type

Showing 171 reviews

June 03, 2024

No matter if I’m buying a car or coming for maintenance, everyone is polite, listens and always smiles. This BMW IS THE BEST OF THE BEST! More

by Chuck Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the 3 names today. All were great!
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Jun 05, 2024 -

Santa Fe BMW responded

Hi Chuck, thank you for your kind review; we are happy to pass along your comments to the team here at Santa Fe BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2024

Mechanics were proficient and clean. Written communications and texts were timely but a bit voluminous. More

by All
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estavan
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Jun 05, 2024 -

Santa Fe BMW responded

Thank you for providing feedback on your recent experience. It's appreciated that our mechanics met your expectations in terms of proficiency and cleanliness. However, I understand your concern regarding the volume of written communications and texts. Your feedback is valuable as we aim to improve our communication practices. Could you please contact me to discuss this further? Patrick Day General Manager pday@group1auto.com

Jun 05, 2024 -

Santa Fe BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 30, 2024

The service department is always professional and respectful. I always feel heard and cared for. More

by Haus_der_Fritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Espinosa
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May 30, 2024 -

Santa Fe BMW responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 29, 2024

Dodgy about getting to warranty items. Twice did not call back after saying they would More

by HL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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May 31, 2024 -

Santa Fe BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 29, 2024

Great Service From Salesman Damacio And All The Great Staff At The Dealership Would Recommend To All More

by Carlos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damacio
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May 29, 2024 -

Santa Fe BMW responded

Congratulations on your new vehicle! We're thrilled to have delivered a great sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 29, 2024

The sales associate Mr James Day was very helpful knowledgeable and kind and humble. Truly a great professional and a great representative for BMW. The gentleman in the finance department was also ve More

by Mgm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
See previous comments
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May 30, 2024 -

Santa Fe BMW responded

We are delighted to hear about your positive experience with Mr. James at Santa Fe BMW! He's thrilled that he could assist you effectively. It's also great to know that you had positive interactions with the finance department and Andrew. Enjoy your new vehicle!

May 26, 2024

I had a service appointment that I made the same day for a stone in my wheel. They were great More

by Donelliman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra
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May 28, 2024 -

Santa Fe BMW responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 26, 2024

Best dealer in Santa Fe. Courteous and knowledgeable. Online scheduling is fast and easy and all of the personnel are friendly and eager to provide solutions. We chose this More

by rkooris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall Trujillo
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May 29, 2024 -

Santa Fe BMW responded

It's wonderful to hear that we were able to provide such excellent service and that you found our online scheduling convenient. It's also good to know that we stood out positively compared to your previous experiences with another luxury German car dealer in the area. Thank you for choosing us!

May 23, 2024

Professional, kind, competent service. Everyone is tuned into the needs of the customer. Comfortable setting, good overall service. More

by Geri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estevan
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May 25, 2024 -

Santa Fe BMW responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 21, 2024

They are the best in town fenomenal job I will continue to take my vehicle to them!!! More

by Mirna flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estevan Rivera
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May 22, 2024 -

Santa Fe BMW responded

We're delighted to learn that your experience was phenomenal! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

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