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Santa Fe BMW

Santa Fe, NM

4.7
154 Reviews

2578 Camino Entrada

Santa Fe, NM

87507

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Showing 154 reviews

June 05, 2024

Honest, knowledgeable place to shop, salesman knows his cars, along with great management, clean and courteous dealership. More

by gonytrujillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Day, Andrew
Jun 07, 2024 -

Santa Fe BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Santa Fe BMW. We hope you have a great day!

June 04, 2024

Susan Grab answered all of my questions during the ordering process of my X3 M40i. She was polite and respectful towards my significant other and I when it was time to pick up my new car. She has amaz More

by rbccornelas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Grab
Jun 07, 2024 -

Santa Fe BMW responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2024

The Santa Fe BMW staff were friendly, professional and knowledgeable when I took car in for maintenance. The dealership is well maintained. More

by jc.frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estevan
Jun 04, 2024 -

Santa Fe BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 03, 2024

No matter if I’m buying a car or coming for maintenance, everyone is polite, listens and always smiles. This BMW IS THE BEST OF THE BEST! More

by Chuck Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the 3 names today. All were great!
Jun 05, 2024 -

Santa Fe BMW responded

Hi Chuck, thank you for your kind review; we are happy to pass along your comments to the team here at Santa Fe BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2024

Mechanics were proficient and clean. Written communications and texts were timely but a bit voluminous. More

by All
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estavan
Jun 05, 2024 -

Santa Fe BMW responded

Thank you for providing feedback on your recent experience. It's appreciated that our mechanics met your expectations in terms of proficiency and cleanliness. However, I understand your concern regarding the volume of written communications and texts. Your feedback is valuable as we aim to improve our communication practices. Could you please contact me to discuss this further? Patrick Day General Manager pday@group1auto.com

Jun 05, 2024 -

Santa Fe BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 30, 2024

The service department is always professional and respectful. I always feel heard and cared for. More

by Haus_der_Fritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Espinosa
May 30, 2024 -

Santa Fe BMW responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 29, 2024

Dodgy about getting to warranty items. Twice did not call back after saying they would More

by HL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
May 31, 2024 -

Santa Fe BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 29, 2024

Great Service From Salesman Damacio And All The Great Staff At The Dealership Would Recommend To All More

by Carlos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damacio
May 29, 2024 -

Santa Fe BMW responded

Congratulations on your new vehicle! We're thrilled to have delivered a great sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 29, 2024

The sales associate Mr James Day was very helpful knowledgeable and kind and humble. Truly a great professional and a great representative for BMW. The gentleman in the finance department was also ve More

by Mgm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
See previous comments
May 30, 2024 -

Santa Fe BMW responded

We are delighted to hear about your positive experience with Mr. James at Santa Fe BMW! He's thrilled that he could assist you effectively. It's also great to know that you had positive interactions with the finance department and Andrew. Enjoy your new vehicle!

May 26, 2024

I had a service appointment that I made the same day for a stone in my wheel. They were great More

by Donelliman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra
May 28, 2024 -

Santa Fe BMW responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

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