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Santa Fe BMW

Santa Fe, NM

Overview
Reviews
4.7
171 Reviews
Call Dealership (505) 303-7700

2578 Camino Entrada

Santa Fe, NM

87507

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Showing 171 reviews

December 24, 2024

The service pro was excellent I would recommend him to my many friends for see by life More

by tonyjmooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Espinosa
Report | Print
Dec 25, 2024 -

Santa Fe BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 24, 2024

Really friendly I am very happy service I got nice deal I love my car More

by sergio_baray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damacio
Report | Print
Dec 25, 2024 -

Santa Fe BMW responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 19, 2024

Travis is 5 stars. Thanks for your excellent service. But too bad the parts department didn't have a basic thing like a simple windshield wiper. More

by jakebarnes16
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Report | Print
Dec 21, 2024 -

Santa Fe BMW responded

Hi, we're happy you found our staff so supportive during your experience here at Santa Fe BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

December 18, 2024

Very professional serviice by service member Trevor, also very timely my vehicle was ready at the time I was told service would be done. More

by romeroadelaidoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
Dec 20, 2024 -

Santa Fe BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2024

Excellent service. Car was ready on time and runs well. Would recommend them to a friend More

by Claire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Dec 16, 2024 -

Santa Fe BMW responded

Hi Claire, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 30, 2024

Returned the car dirty both on the inside and outside. Far from excellence in client service. They also made two reservations for the same vehicle on the same day, which we only realized afterwards as the More

by esvivier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown who was responsible for the service and cleaning.
Report | Print
Dec 03, 2024 -

Santa Fe BMW responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Patrick Day General Manager pday@santafebmw.com

November 25, 2024

Efficient and excellent service. Timely and good workmanship. Good car wash. Good explanations. 2 more words More

by Iamsteve108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Espinosa
Report | Print
Nov 28, 2024 -

Santa Fe BMW responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 24, 2024

It took a month to repair. It cost 10000 dollars. Communication was terrible. Wasn’t diagnosed or repaired after the first three weeks so had to return and pay again for diagno More

by rsgossum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor
Report | Print
Nov 27, 2024 -

Santa Fe BMW responded

Rsgossum, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Patrick Day General Manager pday@santafebmw.com

November 23, 2024

The service was efficient. The service provider was courteous and knowledgeable and kept me informed about the service tome More

by sggaber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
Nov 25, 2024 -

Santa Fe BMW responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Santa Fe BMW

November 22, 2024

Everything I requested was taken care of in a timely manner. Robert was very helpful & attentive. More

by monksaiken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Nov 25, 2024 -

Santa Fe BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Robert here at Santa Fe BMW! We are always more than happy to assist you if anything else comes up. Take care!

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