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Santa Fe BMW

Santa Fe, NM

Overview
Reviews
4.7
171 Reviews
Call Dealership (505) 303-7700

2578 Camino Entrada

Santa Fe, NM

87507

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Showing 171 reviews

November 10, 2023

Over promise; under deliver. Not on time, costs not fully disclosed. Every interaction has been disappointing. More

by j.reiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
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Nov 13, 2023 -

Santa Fe BMW responded

Thank you for bringing this to my attention. I apologize for the negative experience you had with us. I would like an opportunity to fix this and earn your business, please contact me at pday@santafebmw.com. I look forward to speaking with you. Patrick Day, General Manager

November 07, 2023

Friendly and timely Service Dept Darren and Ken are excellent. I plan to continue visiting. More

by artmerrick25
Recommend Dealer
Yes
Employees Worked With
Kendall, Darren
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Nov 09, 2023 -

Santa Fe BMW responded

It's fantastic to hear that you had a great experience and that Darren and Ken provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 30, 2023

The service staff was very polite and professional. Even at the end of the day on Friday afternoon. More

by choover333
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New hire
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Nov 01, 2023 -

Santa Fe BMW responded

Politeness and professionalism from the service staff, even on a busy Friday afternoon, are commendable qualities. It's great to hear that you received such good service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 28, 2023

Every done in timely fashion, car washed pleasant folks, clean environment need four more words More

by wjfulton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Oct 28, 2023 -

wjfulton responded

Thanks review above

Oct 30, 2023 -

Santa Fe BMW responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 27, 2023

Amazing team! They helped my son get into a reliable vehicle. Great service and very attentive with our needs, we worked with Damacio mainly. More

by Christymendoza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damacio peralta
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Nov 01, 2023 -

Santa Fe BMW responded

It's fantastic to hear that the team at the dealership helped your son get into a reliable vehicle and provided great service while being attentive to your needs. It's great to recognize Damacio for his contribution to your positive experience. Thank you! Congratulations to your son for his new vehicle!

October 26, 2023

Our Service Rep, Robert, was amazing. He communicated with us when he said he would and was clear with the repairs and estimates. Robert was pleasant and easy to work with, I hope he is t More

by LZuloaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Nov 04, 2023 -

Santa Fe BMW responded

It's fantastic to hear that you had a great experience and that Robert provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 26, 2023

Bad customer service, Very unprofessional First time here! last time here! They tried ripping me off No carwash, no phone call it's done Horrible experience More

by mcaceres6135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Garcia and service manager
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Oct 27, 2023 -

Santa Fe BMW responded

Thank you for bringing this to my attention. I apologize for the lack of communication and the inconvenience you experienced during your service visit with us. I would like an opportunity to fix this and earn your business, please contact me at pday@santafebmw.com. I look forward to speaking with you. Patrick Day, General Manager

October 24, 2023

Kendall provided great customer service. She took the time to explain things. I'll recommend More

by lauraeaton2011
Recommend Dealer
Yes
Employees Worked With
Kendall
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Oct 31, 2023 -

Santa Fe BMW responded

It's wonderful to hear that Kendall provided you with great customer service and took the time to explain things to you. It's great to know you had a positive experience, and your willingness to recommend her speaks volumes about the quality of service you received. Thank you for sharing your positive experience!

October 17, 2023

Susan Grab handled our questions and concerns very well. Our order was placed and the vehicle arrived sooner than expected. We are very happy with the vehicle and working with Santa Fe BMW. More

by kevinfbetz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Grab
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Oct 18, 2023 -

Santa Fe BMW responded

It's wonderful to hear that Susan handled your questions and concerns effectively and that your order was placed and the vehicle arrived ahead of schedule. We're delighted that you're very happy with the vehicle and your experience with Santa Fe BMW. Your satisfaction is our priority, and we look forward to serving you again!

October 03, 2023

The Santa Fe BMW team rivals all top notch BMW dealerships! They took exceptional care of me and helped me to make the perfect choice for me! The process was smooth, fun and financially rewarding More

by Patricia S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew and his amazing team
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Oct 05, 2023 -

Santa Fe BMW responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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