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Santa Fe BMW

Santa Fe, NM

Overview
Reviews
4.7
153 Reviews
Call Dealership (505) 303-7700

2578 Camino Entrada

Santa Fe, NM

87507

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By Type

Showing 153 reviews

October 17, 2023

Susan Grab handled our questions and concerns very well. Our order was placed and the vehicle arrived sooner than expected. We are very happy with the vehicle and working with Santa Fe BMW. More

by kevinfbetz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Grab
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Oct 18, 2023 -

Santa Fe BMW responded

It's wonderful to hear that Susan handled your questions and concerns effectively and that your order was placed and the vehicle arrived ahead of schedule. We're delighted that you're very happy with the vehicle and your experience with Santa Fe BMW. Your satisfaction is our priority, and we look forward to serving you again!

October 03, 2023

The Santa Fe BMW team rivals all top notch BMW dealerships! They took exceptional care of me and helped me to make the perfect choice for me! The process was smooth, fun and financially rewarding More

by Patricia S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew and his amazing team
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Oct 05, 2023 -

Santa Fe BMW responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 30, 2023

Awesome employees. Sam, Dave and Brett are awesome. A real motorcycle shop with motorcyclists working there. More

by huck512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, Dave and Brett
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Oct 03, 2023 -

Santa Fe BMW responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Sam, Dave, and Brett went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 26, 2023

Terrible service. When my 1 year old BMW X5 did not start. I was scheduled for a repair in 8 days. Oil change took 4 hours. No loaner car. I guess I was spoiled com More

by elkekniss1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Corris
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Sep 27, 2023 -

Santa Fe BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 10, 2023 -

Santa Fe BMW responded

Thank you for bringing this to my attention. I apologize for the extended repair time, the lack of a loaner car, and the overall service experience you had with your BMW. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Patrick Day General Manager pday@santafebmw.com

September 22, 2023

JAMES DAY. .made this an incredible pleasure..Right from the start we liked him, he knows his business and makes you feel quite at home...Love our Mini and grin More

by skengland45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Day and Abraham
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Sep 26, 2023 -

Santa Fe BMW responded

Congratulations on your new vehicle! We are thrilled that James provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 21, 2023

I've been a customer of Santa Fe BMW for 15 years. I've bought two cars there and had them serviced there with no serious disappointments or issues. My current service rep is Robert Corriz. He's the b More

by Pattichoux
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Corriz, Jeremy Osborne, Susan Grab
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Sep 24, 2023 -

Santa Fe BMW responded

Our top priority is to ensure that you are satisfied with our services and we are pleased to hear that Robert and our staff have succeeded in providing you with a great service experience! Santa Fe BMW appreciates your patronage and we anticipate the opportunity to assist you again in the future.

September 17, 2023

The best sales and service in New Mexico. Santa Fe BMW Motorcycles is without compare. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Serrano, David Grunberger
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Sep 19, 2023 -

Santa Fe BMW responded

Thank you for the Five-Star review and for choosing Santa Fe BMW. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 13, 2023

A 20 minute oil change while we wait took over three hours. They did not give me my digital discount or our BMW club discount. More

by myrna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Sep 14, 2023 -

Santa Fe BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 10, 2023 -

Santa Fe BMW responded

Thank you for bringing this to my attention. I apologize for the excessively long wait time and the missed discounts during your oil change. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Patrick Day General Manager pday@santafebmw.com

September 11, 2023

Best services and support, My husband and I, have a fantastic time going over the setting for the new car we have purchased. Thank you to all the team members who helped us understand the new electric More

by Nyroig
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peralta, James, Santistevan
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Sep 24, 2023 -

Santa Fe BMW responded

We are glad we could help!

August 29, 2023

Service department is efficient and well run. Jeremy went out of his way to make sure I had a positive experience in my vehicle was made serviceable promptly. Phone system and people behind it wo More

by John Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Sep 12, 2023 -

Santa Fe BMW responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Jeremy went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future!

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