Sansone Mazda

I must say that Walter was such a great salesman. He was knowledgeable, friendly, and very helpful. He made my visit to the dealership very comfortable and even took the time to introduce me to the service knowledgeable, friendly, and very helpful. He made my visit to the dealership very comfortable and even took the time to introduce me to the service center staff - never had anyone else do that before! He is a good person at heart and that shows when he approaches his customers. The only reason why we did not end up buying our car there is because the manager and my fiance could not agree on the price. Had that happened, we would have certainly purchased our car from Walter! More

this is the worst dealership ive dealt with and experienced if you want the real reveiw check the better business bureue and call me at 917-691-6081 i purchased a ford flex used putting 8,000.00 as experienced if you want the real reveiw check the better business bureue and call me at 917-691-6081 i purchased a ford flex used putting 8,000.00 as a down payment and was supposably financed through a bank called motors wich i find out is owned by mr, sansone himself upon purchasing this vehile i gave a punch list of three items the windshield had a crack in it the center cocsole lattch was broken and upon reaching 60 mph the brakes if applied sharply would jump two lanes over making it a unsafe vehicle the finance guy gene who would call always for this or that but never and i mean not once did anyone ever call to ask about the brakes i paid with my debit cards and if you have a debit card you know your name is clearly on the card and since they had taken a copy of my license why would i always be asked for numerous copies of id this had made me feel like i was doing something wrong when im giving you 8,000.00 down well finally the vehicle was given back to this dealership because i switched jobs and was told they can not do the financing wich was a god send the messiah himself stepped in and helped me start the process of correcting one of the biggest mistakes a person could make in their life by dealing with this company in my brief experience with this company i had the pleasure of meeting four managers in the same show room on the same floor of route 1 mazda i dealt with them for around one month three weeks this dealership makes you fell less than and states you can only receive your deposits back the same way you give them even know if you give cash they have to give check back i have still not received any moneys back nor do my banks show my money as pending when i explained this to the better business burue and explained to them i have taped conversations of their employees saying they never said this when past tapes have them saying this and a manager stating he will say anything and everything he has to say to get someone on the phone i found out is against the law so GO TO HIS SONS DELAERSHIP ON ROUTE 66 DO NOT GO TO ROUTE 1 THIS IS THE PONZIE SCHEMES OF DEALERSHIPS and hope it is exposed for what it is the one light at this dealership is a man named jeff so before you go call me call the better business bureue they are not the only dealership that cn help people with less than perfect credit get you a loan i returned my car a week ago and have a car already from another dealer and done with plates WAS TOLD BY HIS OWN SONS DEALERSHIP HIM AND HIS FATHER DO NOT TALK AND HAVE SPLIT UP BECAUSE OF THE UNDERHANDED PRACTICES OF THIS DEALERSHIP now im not claiming to be the best customer but in my view the ratings from other people on this site are problably employess of this dealership my number is their im a real x customer of this place save yourself the stress and aggravation go see his son at route 66 sansonejr and do not deal with gene the fi nance guy at route 1 mazda new and used he will say on thing on monday and another on wednsday . More

Everything was excellent with the new cx9 . Sam, the salesman should be commended for his no bs approach to selling cars. He gave me the best deal, had the car waiting for me when I got there, and helpe salesman should be commended for his no bs approach to selling cars. He gave me the best deal, had the car waiting for me when I got there, and helped me install my own roof rails.  I couldnt be more pleased with the whole transaction and will happily recommend Sansone, and Sam, to my friends and family. I drove from Brooklyn to To New Jersey to do the deal with Sam. The dealers in Brooklyn and Queens didn't seem interested in their customers and always had some kind of "hidden" motive to sell you what they wanted and at their inflated prices. Sam from Sansone gave a a great deal over the phone and when I got to the dealership, that was exactly the deal I got. More

Gave 5 across the board because the dealership deserved it. Everyone was great. This is my 2nd purchase from Sansone Auto Mall. Will continue to purchase vehicles at this location. it. Everyone was great. This is my 2nd purchase from Sansone Auto Mall. Will continue to purchase vehicles at this location. More

Went to Sansone to buy a certified pre-owned vehicle. They wanted $1850 to certify the vehicle. It was already 'inspected' and had the credentials to 'pass inspection' but I couldn't have the vehicle 'of They wanted $1850 to certify the vehicle. It was already 'inspected' and had the credentials to 'pass inspection' but I couldn't have the vehicle 'officially certified' without paying almost $2000. They charged $350 documentation fee and when I asked the salesman if there were any other fees that I would be charged he said 'no'. When I went to sign the paperwork for financing, the finance manager tacked on another $300 for window etching. I was really annoyed. It was explained to me that the windows were already etched and I had to pay for the etching. But if the windows were already etched, and the car was pre-owned, didn't the original owner pay for etching?! It was THEN explained that etching is a service that you must 'activate' and that when the car is turned in, the etching is 'de-activated' and now that I am purchasing the vehicle, I have to pay to 're-activate' the etching 'service'. So I bit it and payed the $300. I went through a few more things with the finance manager and then I had to wait to get the keys. When I finally got to drive it off the lot I forgot about the etching stuff. A few days later I was looking at something on the car and I checked the windows - wouldn't you know it, there are NO VIN NUMBERS ETCHED INTO ANY OF THE WINDOWS ON THE VEHICLE. All the extra fees are total crap. I would be more accepting of a fee if they just lumped it all together and called it a 'Dealership Fee'. At least it would be honest. Shame on the staff at Sansone and all the dealerships that pull this kind of scam. I will never purchase a vehicle from Sansone again and neither should you. More

We had an excellent car buying experience at Sansone's Route 1 Mazda. The first person to help us out was CJ. CJ was extremely friendly and not at all pushy like other salesmen we came across at a few o Route 1 Mazda. The first person to help us out was CJ. CJ was extremely friendly and not at all pushy like other salesmen we came across at a few of the other dealerships we went to. He quickly got us into the vehicle that we wanted to see and onto the road for a test drive. After deciding that we were interested in a particular car (CX-9), we went inside with CJ to discuss price. Shortly after sitting down we were introduced to Eric and Albert - each of whom were also extremely friendly and professional (and even humorous). Eric, Albert and CJ wasted no time in working out a deal with us that was to our satisfaction. After agreeing in principle to the terms, we were sent to Susan (in finance) to complete the paperwork. Like everyone else we dealt with that day, Susan was fantastic. In summary, the combination of great people, professional customer service and great value made our car buying experience at Sansone's Route 1 Mazda a terrific one. More

A few days after buying my CX-9 I had to head back to Sansone Route 1 Mazda to, among other things, have an additional key cut / programmed. While I had a great car buying experience at Sansone's Route Sansone Route 1 Mazda to, among other things, have an additional key cut / programmed. While I had a great car buying experience at Sansone's Route 1 Mazda just days before, for some reason I was bracing myself to be disappointed with the service/auto body center. Wow was I wrong. Fernando, the service manager I dealt with, was awesome. He quickly took care of me and more importantly, my car. If all of my service / auto body experiences at Sansone's Route 1 Mazda end up being as great as the experience that I had dealing with Fernando, I will gladly drive down from NYC to have my car serviced there. More

I began my search for a Mazda 3 at Sansone with Robert as my salesperson. He was very positive that he would be able to find the car and price that was right for me. I chose to visit three other dealer's o my salesperson. He was very positive that he would be able to find the car and price that was right for me. I chose to visit three other dealer's only to come right back to Sansone. Robert had called me throughout my shopping process to see how my progress with finding the right car was going. I soon learned that Sansone offered the best pricing and car with the features that were important to me. The Sales Manager and Finance Manager were also extremely helpful in the buying process. The group worked as a team and in the end I purchased the car that I wanted at the price I could afford. I cannot express my gratefulness enough to the entire Sansone team for helping me with the purchase of my daughter's 18th Birthday and Graduation gift! More

I am a first time car owner and when I started looking around for cars I had no idea what I wanted. I went from dealer to dealer and ended up at Sansone Auto Mall. I took a look at the mazdas and fell in around for cars I had no idea what I wanted. I went from dealer to dealer and ended up at Sansone Auto Mall. I took a look at the mazdas and fell in love. When I went into the showroom I was expecting to be bombarded but the atmosphere was calm and relaxed and suited for the customer. I was able to take a look and 3 cars without being interupted by pushy salesmen. And when I was ready for assistance they were eager to help. The salesman I worked with, Eric, was very nice and was a tremendous help. When we started talking PRICE I was suprised at HOW GREAT THE PRICES WERE. Since I was a first time car owner they were able to WORK WITH ME and get me THE BEST DEAL possible. I would HIGHLY RECCOMEND SANSONE to anyone looking to buy a car. More