Sansone Mazda

I stopped by Sansone to inspect a vehicle I saw online. Mr. Caramucci was friendly and courteous in responding to my inquiries. He also told me a deposit had been placed on the vehicle I was interested in Mr. Caramucci was friendly and courteous in responding to my inquiries. He also told me a deposit had been placed on the vehicle I was interested in weeks earlier, but the potential buyer never came back, so it was available for purchase. After inspecting the vehicle and expressing my interest, he asked for a deposit; I agreed to leave $500.00 on a credit card, and would close the deal in cash two days later. However, instead of running my card for $500.00, Sansone ran it for $2500.00. Mr. Caramucci told me of the "mistake," and asked if that were acceptable to me. I responded in the negative, so he said the $2000.00 overage would be credited back to my card that same day. On the day I was to pick up the vehicle, I received a text message saying, "Our other customer picked up the (vehicle). It will be my pleasure to show you another vehicle in our inventory. I look forward to seeing you later." I was furious as well as insulted at Sansone's deceptive business practices. When I arrived, I demanded my entire deposit. I was told "$2000.00 has already been credited back to my card, and the remaining $500.00 would also be credited by Monday." As of this writing, NONE OF MY $2500.00 DEPOSIT HAS BEEN CREDITED TO MY ACCOUNT! I filed a fraud complaint with the credit card issuer as well as the BBB. I will never recommend anyone do business with Sansone ever. I can't help wondering how they've managed to stay in business so long if this is how they conduct it. More

HORRIBLE SERVICE! VERY DISAPPOINTED AND STRESSED! We only have one car- They barely even started looking at the car for repair and its been almost a month now! TERRIBLE CUSTOMER CARE! have one car- They barely even started looking at the car for repair and its been almost a month now! TERRIBLE CUSTOMER CARE! More

I went to look for a used car at the dealership, i was met by a salesman outside in the parking lot, i was greeted with a smile and a hello and a joke. Which made me feel better, i am a single women comin met by a salesman outside in the parking lot, i was greeted with a smile and a hello and a joke. Which made me feel better, i am a single women coming to buy a car, thought i would be sold something i didn't want,or fast talked, or talked to like i didn't know anything about cars, but that was not the case Aroon (salesman) was sweet, and funny and made me feel comfortable and at ease. We talked about what i was looking for in a car,weather i had a trade in, it was like talking to a friend. We talked about how much i had to spend on a car,down payment all things i had gone over in my mind on my way to the dealership,It was such a great time and talking to Aroon was easy, well i left the dealership that day with a new Mazda, i just love it ,its everything i wanted in a car,and everyone i had to talk to that day was so very nice and friendly from the finance lady Susan to Managers,to Mr Sansone himself..So if your thinking of buying a used car,or new car, Sansone Auto mall is where you should go. I won't go any where else. More

I need to first say that my husband and I pass by Sansone Mazda quite often when we're running errands on the weekends. We were in the market for a used vehicle and were looking to purchase a used Subaru Fo Mazda quite often when we're running errands on the weekends. We were in the market for a used vehicle and were looking to purchase a used Subaru Forrester or Honda CR-V. We spoke with a few different sales advisors at other dealerships and were unsuccessful with closing the deal for various reasons-desired vehicle was sold or desired vehicle was not available. We decided to stop by Sansone one evening and to our pleasant surprise it was an overall pleasant experience! We stopped by the dealership to test drive and learn more about the Mazda SUV. We had no intentions of making a purchase that evening. However, our minds were changed when we were warmly greeted with a big smile by Aaroon Singh as soon as we walked in the front door. He walked us back to his desk and began to inquire about my interests. Mr. Singh was not pushy. He came across as helpful. It was clear that he was interested in helping us figure out what I needed and what vehicle would best suit my needs. As someone who's been in sales for over 10 years, I can attest that this is best approach because we as customers felt like we had someone who really cared about our needs as oppose to just trying to move out inventory as any cost. Furthermore, Aaroon diligently tried to work within our budget and when he quickly learned that none of the 2014 models were within my budget, he pulled in Keith to see what he could do for us in terms of inventory. Keith found us a vehicle fairly quickly and we put down a deposit and came back over the weekend to finish the negotiation process. Susan helped me secure a better interest rate on a new vehicle loan so I wouldn't have to run back and forth to my credit union to secure the funds. Susan was patient and took the time to explain all of the numbers. She allowed me to read through the contract so that I fully understood what I was reading and signing. Everyone that we came in contact with at this dealership were friendly, patient, and displayed a lovely sense of humor. Most importantly Aaroon, Keith and Susan were very helpful and understanding through this process. It has been 14 years since I last purchased a new car. The fact that I was in the market for a used SUV and purchased a new SUV in less than one week is a testament to the really good professional customer service I experienced at Sansone. Mr. Singh is mature and professional! Keith is very personable, warm and friendly as is Susan. We met a few sales advisors at other locations who were immature and inexperienced. Furthermore, I read online where quite a few of them received poor reviews online. The Sansone staff that we encountered were great! I would highly recommend the dealership to other people for sure. More

Tom was my car dealer he quickly realized my family's needs and got us a car that we'll be calling our new baby for the next six years haha! Thank you so much Tom. Steve sansone as well was EXTEMELY HELP needs and got us a car that we'll be calling our new baby for the next six years haha! Thank you so much Tom. Steve sansone as well was EXTEMELY HELPFUL and the RIVERA FAMILY are greatly appreciative of their efforts; dealership for life! More

Christmas only took care of me and gave me an amazing price he also drove me back home so I could get my old car for aN Exchange. price he also drove me back home so I could get my old car for aN Exchange. More

I bought a 2010 Mini Cooper S for my wife here. I was treated very well especially since this is the 9th vehicle I have purchased from Sansone. So far I have found three problems with the car but I am s treated very well especially since this is the 9th vehicle I have purchased from Sansone. So far I have found three problems with the car but I am sure that they will all be fixed when my wife brings the car back on Thursday. I am hoping that they find my second key since I know from the Carfax that the vehicle arrived at Sansone with two keys when it came up from Florida. John Bellas and John Dean McAurther did treat us with extreme courtesy! More

I just recently leased the Mazda 6 Touring with the tech package. Chris Caramucci was my salesman. He was very knowledgeable of the car and answered every question. If you are going to Sansone Mazda I wo package. Chris Caramucci was my salesman. He was very knowledgeable of the car and answered every question. If you are going to Sansone Mazda I would recommend seeing Chris. (plus he is a dj and set my radio for the best sound) I went there twice and the first time when I was just looking he did not push me to get a car that night, when I told him I was not ready. Again if you are going to Mazda go to Sansone and ask for Chris C. More

Dean Sansone and John Bellas were EXTREMELY friendly and helpful. Susan was amazing. Our car salesmen, Chris and McArthur were very knowledgeable. I had the best car buying experience at this dealership helpful. Susan was amazing. Our car salesmen, Chris and McArthur were very knowledgeable. I had the best car buying experience at this dealership and I've purchased cars from 3 other dealerships previously. More

The sales staff that sold me my new Mazda was very disrespectful to me the sale of my new car. They make you fight for the price of the vehicle you want. I bought my car there because they were the disrespectful to me the sale of my new car. They make you fight for the price of the vehicle you want. I bought my car there because they were the only dealership in the area to have the color and model of my Mazda. The car they sold me was delivered improperly with a nonfunctioning navigation. After the deal was made, I was never taught how to use the new technology in my car and I found many more problems with the car as the days went by. I encountered a problem with my car after it was serviced and the general manager treated me like a child and did not respect me as a customer when I approached them with my problem. I had the most horrible new car experience and the sales staff and the general manager do not how to handle customers properly. If you want to be disrespected and haggle for the price you want then go here. I would never recommend this dealer to anyone. More