Sansone Mazda

Rip Off Went to Truecar.com and they had the best price. Got to dealer ship and of course no cars at that price because they add $3000 worth of add ons to ev Went to Truecar.com and they had the best price. Got to dealer ship and of course no cars at that price because they add $3000 worth of add ons to every car. Checked and the add ons are worth about $500 at best. As for my trade they were $6,000 under the under dealers I had visited. I told them I thought that making between 14 and 16 thousand dollars on my trade was a bit much, they gave me a song and dance until i showed them what the car was selling for at a number of dealers. Typical bait and switch in my opinion. Sales person Chris was nice but it didn't seem that he had any input to the pricing, as he had to get everything from the sales manager. He was ok to deal with. More

Dishonest I purchased a vehicle in March 2014 and later found out that there was an odometer issue with the vehicle, I brought the car back expecting a refund b I purchased a vehicle in March 2014 and later found out that there was an odometer issue with the vehicle, I brought the car back expecting a refund because of the issue. I had the proof of the odometer discrepancy with me and I was informed by Dean Sansone that there was noting they could do. I had the car a little over a month and figured they would do something for me because the odometer was wrong. They offered to take the car in as a trade and give me book value of the car which was $7,000.00 less than what I purchased it for. No other dealership will take the car because of the odometer problem. I have contacted the State Consumer Affairs Division and filed a complaint, I have a police report and will now pursue some sort of legal action. My attorney tells me that I am entitled to triple damages and attorney cost, but I now have to go through this ordeal and it would have been much easier for them to jut give me a refund. I even told them I would buy another vehicle there if they agreed to the exchange. I would use caution when purchasing a vehicle from this dealership. More

Went for Used, Bought New We had originally intended to get a used car (thought new was out of our price range). Dennis did a great job working with us and we had a good price We had originally intended to get a used car (thought new was out of our price range). Dennis did a great job working with us and we had a good price on a black Ford Escape. After thinking about it overnight we changed our minds and decided to go with the Mazda CX-5 (2013 or 2014). We were unable to reach an agreement on a price for one of the used cars. He searched around and found a NEW car that fit into our price range from the same type, model year and options. Love the new car and we think it's actually nicer than the used one we looked at. Talk to Dennis! More

Walter was wonderful Walter meet my mom and I at the door with a friendly smile. He waited for use to tell him what we where interested in rather than something else. He t Walter meet my mom and I at the door with a friendly smile. He waited for use to tell him what we where interested in rather than something else. He took us for a test ride that was long enough to really get the feel of the car. He should me the the buttons on the car and answered all my questions. Upon our return he took us on a tour of the dealership and really made us feel part of the "family". HE stayed with us while we waited for the initial paper work to be done and had a nice conversation with us. Walter made the whole experience pleasant and smiled the whole time. More

Don't Listen to any of the Positive Reviews. Let me just preface this review with the fact that this is truly my first ever time writing review. I find this important because honestly I have neve Let me just preface this review with the fact that this is truly my first ever time writing review. I find this important because honestly I have never found the need to actually write a review. This place really was the worst though. We went there over Memorial Day weekend and I truly believed we would be in for an awesome experience. Boy, was I wrong! We dealt mainly with the Mazda dealership and they were just the worst. Downright mean, sketchy, and un-engaging. Our salesperson was named Joseph. He was extremely nasty and really needed major anger management help. He was consistently snapping at my husband and was very condescending. This really should have been my first clue. They had given us an online quote which ended up being completely off ( read next paragraph). Then as we went for a test drive and Joe decided that stopping at the stop sign wasn't important. We were soo close to getting into an accident it was ridiculous. Joe instead of being apologetic began to yell and scream obscenities at the other driver. Joe honestly needs to be fired. In regards to their policies, the entire Sansone Auto Mall is very unethical and are a complete scam. Their MSRP price is not really the price of the car because of the extra "specials" on the car which they don't tell you about until your about to sign a contract. Then you conveniently find out that someone "forgot" to put the extra sticker on the car you were looking at. This was just craziness to us as most MSRPs include all specials in the price. So when we found out about this extra sticker, we decided it was time to leave. As we were walking towards the door, Joe decided to go to one of the other salespeople and talk about us in front of us! I just couldn't believe the audacity. Never in my life have I seen this kind of behavior. If I could I probably would give this dealership negative stars. Please, please do not waste your time. There are so many better car dealerships around. This place needs to be shut down and Joe needs to be fired. More

Friendly, Efficient, Fair After this crazy winter has left the roads of NJ full of pot holes, I had damage to two of my tires/rims on my new 2014 Mazda6. I stopped by Sansone After this crazy winter has left the roads of NJ full of pot holes, I had damage to two of my tires/rims on my new 2014 Mazda6. I stopped by Sansone Mazda Service Center and was greeted by Rosie Ramirez. Rosie and her team made the entire process painless and easy. I have never dealt with a more efficient and friendly staff when dealing with automotive repairs, I felt like I was treated with nothing but respect. Rosie and her team addressed my issues and corrected them quickly and with high quality work. I will be returning to Sansone Mazda Service Center for all my service needs. If you need service done to your car go see Rosie and her team, she'll take good care of you. More

Good Morning Robyn, I just want to tell you of my New Good Morning Robyn, I just want to tell you of my New Car Purchase experience on Saturday. Joseph Giannattasio was so nice to deal with. He made me Good Morning Robyn, I just want to tell you of my New Car Purchase experience on Saturday. Joseph Giannattasio was so nice to deal with. He made me feel very comfortable about my new purchase. We went over many options for me. I originally came down there to purchase a new used car for myself. after running my credit, he went above and beyond to get me approval for $15,000. We than proceeded to deduct my trade in and the $5000.00 deduction certificate and we concluded that a new car was better for me. I purchased a 2014 Mazda2 and am as happy as can be. The Finance manager was great in getting me a payment I can live and although the 72 month term is a little longer than I wanted to go. It works out for me to keep the car for a year or two than come down and get a new one again. It will also help to improve my credit and get me an even lower rate next time. Thanks for all you concern and help in getting me to come down there. And Joe I want to thank you again for all you did. Thanks, Michael Alfano More

Great experience, glad I stop by. Friendly, patient and very professional. Thanks everyone and special thanks to Walter and Susan. See you in few tears. very professional. Thanks everyone and special thanks to Walter and Susan. See you in few tears. More

Dennis is great! He offered me great customer service and very friendly. He helped me get a great deal so I could come home with the car I wanted. I would recommend this dealership to everyone. very friendly. He helped me get a great deal so I could come home with the car I wanted. I would recommend this dealership to everyone. More

Both Charlie and John made our Mazda buyer experience easy and satisfying. From the time we met Charlie on our initial visit, to the time we picked up our car, he always treated us in a courteous, pleasa easy and satisfying. From the time we met Charlie on our initial visit, to the time we picked up our car, he always treated us in a courteous, pleasant and professional manner. John finalized the deal for us, and he too was courteous, pleasant and professional. These two individuals made a usually harrowing experience into a comfortable and easy one for us. More