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Sansone Mazda
Avenel, NJ
297 Reviews
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297 Reviews of Sansone Mazda
December 08, 2020
Salesman and his manager were courteous, professional, and friendly. Only one finance manager on site so had to wait an hour for him to complete the sale but overall a good experience. and friendly. Only one finance manager on site so had to wait an hour for him to complete the sale but overall a good experience. More
by jl
Employees Worked With
Jose Perdomo
November 03, 2020
Buyer Beware! If I got what I thought I was originally getting I would have given this place 4-5 stars. Instead, I'm leaving a one star review in the hopes that others don't get duped as well. Read be getting I would have given this place 4-5 stars. Instead, I'm leaving a one star review in the hopes that others don't get duped as well. Read below on the deceptive sales practices that go on at Sansone Mazda: My family has purchased 2 vehicles from Sansone in the past and we always had a great experience but I've only had trouble this time around. I purchased what I thought was a certified pre-owned 2017 Mazda CX-5 Grand Touring AWD on 8/29/20 at Sansone Mazda located in Woodbridge, NJ. The Sansone website said Grand Touring and all my paperwork says Grand Touring. Even during the test drive, I asked the salesperson why a certain feature (lane departure assist) did not appear to be working and he responded "it may be turned off". One week later, I found out that I purchased a Grand Select, a lower trim level. I immediately contacted the salesperson. This could have been an honest mistake by the dealership but I specifically came to the dealership in response to an ad for a Grand Touring. My partner is a new driver and the Grand Select is missing key features such as forward collision detection, lane departure warning, lane departure assist (as well as adaptive cruise control and adaptive headlights). Safety is very important to me and my family and I wouldn't have made the purchase if I knew these items were not included. It's been a back and forth with the dealership. At first, no one was responding to my messages but the general manager provided his cellphone but no solutions. I feel like the dealership continues to delay. I went to the dealership on 10/17 for them to appraise my vehicle. They had me test drive a 2017 Grand Touring but wanted me to pay the difference in the price (a few thousand dollars!!). Why would I pay thousands more for what I thought I was originally buying?? I asked them for an even swap since I thought I was getting a Grand Touring and it is not my fault that I received a Grand Select and the value of a Grand Select is less. I feel like I do not have a clear path forward. I'm very upset. This issue continues to drag on. This is a bait and switch as well as false advertising! Shame on the dealership for allowing this to happen. I purchased my vehicle August 29th, 2020 and it's November 3, 2020 and I still do not have a solution. I'm so frustrated that I hope others read this review and avoid this dealership! More
by AdamH007
Employees Worked With
Elvin Rosario
January 04, 2020
Rosie is awesome! I have gone to Sansone twice for service on my MX5. Both times were great. I gotta give a special shout out to Rosie though... she’s something special I have gone to Sansone twice for service on my MX5. Both times were great. I gotta give a special shout out to Rosie though... she’s something special. She was able to squeeze my vehicle in, although my appointment wasn’t until the next day. It made things super convenient. She just made me feel like the dealership at a whole really valued me as a customer, even though I didn’t buy my vehicle there. What it succeeded in doing though is making sure that my next vehicle will be purchased from Sansone! Thanks, Rosie. Oh, and one of the folks there really gotta show you how to drive stick! More
by Mike
Employees Worked With
Rosie Ramirez
December 12, 2019
Crooks and Liars Took car in for 60,000 mile service. Right after I dropped it off, I got phone calls, texts and emails that my car needed an IMMEDIATE $2000.00 worth Took car in for 60,000 mile service. Right after I dropped it off, I got phone calls, texts and emails that my car needed an IMMEDIATE $2000.00 worth of repairs which now the law says the dealership has to let the customer have the right to decline. (example: back brakes hitting metal against metal. I took my car to a local mechanic afterwards and he said I had a year left on my rear brake pads). This was on top of the $744.00 I paid for an oil change, new front wipers (back wiper extra), rotate tires (which were not properly inflated) adding washer fluid and adding some other BS fluid. That's all they did under the guise of the big deal $60,000 mile check up. When I picked up the car there was an awful chemical stench in the cabin which I can't get rid of. Sansone Mazda will not own up to this. More
by edgyrain13
Employees Worked With
Zani
July 09, 2019
Buying Experience I have been going to Sansone for quite some time now. The very first car I ever owned was from there. I really liked the new Mazda 3 hatch and was ada I have been going to Sansone for quite some time now. The very first car I ever owned was from there. I really liked the new Mazda 3 hatch and was adamant about owning one. So I went to Sansone Mazda. And from the moment I walked through the door, Jennifer took care of me. She worked tirelessly to get me a deal that I can afford (being a recent college grad with loads of student loan debt, my budget isn’t much). But she was able to make it happen, she knew how much I liked the car and she really wanted me to have it. Jennifer is the best associate I’ve ever had the pleasure of dealing with and I highly recommend that you seek her out if you are thinking about buying/leasing another car. I am now a very happy owner of a red 2019 Mazda 3 AWD Hatch. Thanks Jenn! More
by Jelo1392
Employees Worked With
Jennifer Nazario
May 09, 2019
Rosie Ramirez Outstanding Service Her greeting was warm and welcoming from start to finish. She checked to make sure we were comfortable while our car was being serviced. Jeff Imparato Her greeting was warm and welcoming from start to finish. She checked to make sure we were comfortable while our car was being serviced. Jeff Imparato, the service Tech, took the time to test drive the vehicle with me to make sure that it performed perfectly and to my satisfaction! Most reassuring!! What bright Stars at Sansone Mazda! More
by happy123
Employees Worked With
Donald Kinsey, Jeff Imparato, Rosie Ramirez
April 26, 2019
Sale of New Car My son was looking for a new Mazda Car for him.Me and my family went to various Mazda dealers ,but finally we selected Sansone Mazda Automall dealers My son was looking for a new Mazda Car for him.Me and my family went to various Mazda dealers ,but finally we selected Sansone Mazda Automall dealers ,Avenel,New Jersy.The sales person Bernadette Rodriguez was very helpful and she gave us good price for our Mazda 3 Grand Touring car after rebates.The Sales Manager Ricardo Dossantoes also helped us in the deal. I recommend Sansone Mazda for purchase of New and Used cars for family and friends. More
by Yash Suleria
Employees Worked With
Bernadette Rodriguez
December 31, 2018
Excellent service Traded in my Hyundai Santa Fe for a Mazda CX-5. Got a fair trade in value and was able to lower my monthly payments! Couldn't be happier with the trad Traded in my Hyundai Santa Fe for a Mazda CX-5. Got a fair trade in value and was able to lower my monthly payments! Couldn't be happier with the trade!! More
by George
Employees Worked With
Tom Radwanski
December 23, 2018
Bought Cx-9 touring with premium package Donald helped us with this deal. he demonstrated the vehicle features real time which was extremely helpful. The entire process took less than 3 hours Donald helped us with this deal. he demonstrated the vehicle features real time which was extremely helpful. The entire process took less than 3 hours. Extremely friendly staff. Highly recommend this dealership. More
by NIRDESH
Employees Worked With
Donald Kinsey
December 02, 2018
Outstanding service. Highly recommend. I spoke with several dealers but chose Sansone Mazda for my cx5 purchase after talking for 5 minutes on the phone with Steve. He was very professional I spoke with several dealers but chose Sansone Mazda for my cx5 purchase after talking for 5 minutes on the phone with Steve. He was very professional, clear/no games, gave me straight answers and only made promises that he could deliver. Arriving at the dealership I was pleasantly surprised to see my car ready, fully detailed and wrapped like a Christmas present (please see picture attached) - that was certainly above and beyond what I was expecting even before I set my foot inside the dealership. I was greeted by Donald Kinsey who explained all futures of the car to my wife and I than insisted we take it for test drive and test every future to make sure that everything works and we knew how to use them. Every promise was delivered upon 100%. All the numbers were exactly as agreed upon. I asked for a few extras and was offered more than a fair deal within minutes. There were no games, no cheap shows many dealers like to play. Even their finance manager Rick was quick, to the point and no pressure. All paper work was done in two minutes - I know hard to believe but they did. And to top it all off they ordered us good lunch while we waited for the extras. My wife loves her new Mazda and we both very much appreciate an outstanding service from Sansone's Mazda Steve, Donald and Rick. I will be recommending Sansone Mazda to my friends and family. Five stars and thank you! More
by AJ
Employees Worked With
Donald Kinsey, Steve, Rick
