Sansone Kia

Return of my leased vehicle Rich Esposito the Lease Manager was the BEST! I have been dealing with car dealerships for many years, this is the first time I felt I was treated pro Rich Esposito the Lease Manager was the BEST! I have been dealing with car dealerships for many years, this is the first time I felt I was treated professionally by someone who not only loves his job but truly cares for his customers. OUTSTANDING very happy! More

Financial dept. is living in the dark ages. I purchased a cadenza on 8/03. In the enthusiasm of the moment I also purchased an extended service contract which added $72.00 to my payment. When I purchased a cadenza on 8/03. In the enthusiasm of the moment I also purchased an extended service contract which added $72.00 to my payment. When I got home, I read the fine print and concluded that the extended c are contract wasn't worth the price. Luckily, the fine print also told me that I had 30 days to cancel. So, on 8/08 I cancelled the extended care contract (the financial manager never told me about the 30 day option) Here's the problem according to the financial mngr. The bank has already sent the money for the loan to the dealership. The $72.00 per mo.payment is rolled into the loan payments and that can't be changed. The dealership will notify the bank that the $72.00 is to be used to lower the principal. Seems OK to me! Here's the truth! The dealership has already received the total amount of the loan and they have to send back the money that was intended for the extra warrantee. About $5.000. Five weeks have passed and that hasn't been done. "WHY?," you ask. Me too. I have spent hours trying to find out where the $5,000.00 is and guess what, Everyone at Sansone is too busy to talk to me. Everyone except a lovely receptionist named Jessica. Noel has dodged four calls, John in accounting-no response to message. Same with Bernadette. Paul spoke to me and promised to call me back. If he does, I will let you know. Meantime Sansone owes me (or my bank) $5,569. My advice! stay away from the place. Don't give them money that you might want to get back Get answers to all your questions before you pay. More

Very Satisfied I came to the dealership with little expectations and was pleasantly surprised to find that the staff was friendly and very helpful.We weren't sure th I came to the dealership with little expectations and was pleasantly surprised to find that the staff was friendly and very helpful.We weren't sure that we would purchase a Kia but after test driving the Optima my husband loved it! We traded in our Lincoln MKZ for the Optima EX and the transition went very smooth! I would recommend this dealership! More

EXCELLENT CUSTOMER SERVICE Friendly, helpful, great customer service, answered all of our questions for us, took his time to go over everything. Highly recommend Nick Clarke! GR Friendly, helpful, great customer service, answered all of our questions for us, took his time to go over everything. Highly recommend Nick Clarke! GREAT SALESMAN! More

Sansone Kia dealership I came to this dealership with just the intention of looking and taking the sorento out for a test drive. Well long story short I ended up trading in I came to this dealership with just the intention of looking and taking the sorento out for a test drive. Well long story short I ended up trading in my 2013 optima ex for a sorento sxl I had no intention on leasing a vehicle today but due to the experience and expertise of the sales rep sean stevens and his manager the deal was signed sealed and delivered in a few hours. They gave me the best possible price and made sure to get the price within my budget. They explained all the different features with the car and made sure I was completely comfortable and satisfied with my purchase. I would recommend Sansone Kia to anyone interested in purchasing/leasing a car. More

Outstanding overall experience I recently went into Sansone Kia with the intentions of just getting a general idea price wise on an Optima, but ended leaving THAT DAY WITH A CAR!!! I recently went into Sansone Kia with the intentions of just getting a general idea price wise on an Optima, but ended leaving THAT DAY WITH A CAR!!! The price I was given was phenomenal, too good to pass up. I honestly never expected to have a brand new car right now being that I was looking to buy in September, but the manager Christian and salesman Sean Stevens worked magic some how and earned themselves not only a customer then, but a future customer as well. Very pleased with my experience and recommend anybody to these guys, you won't be disappointed at all. More

Pleasant experience at Sansone My husband and I picked up our brand new Sorento just the other day at Sansone Kia and were assisted by Sean Stevens. Very nice young man that serious My husband and I picked up our brand new Sorento just the other day at Sansone Kia and were assisted by Sean Stevens. Very nice young man that seriously took the time out and got us exactly what we were looking for feature wise. The price was a lil more than what I expected, but we also received more features than we expected as well, so I can't complain. I must say, it was 1 of my best experiences purchasing a vehicle based on how Sean or the managers did not pressure us. If you go to Sansone, definitely ask for Sean, very helpful and knows the product extremely well. Leandra F. More

Buyers beware! Dishonest Dealer! We went to Sansone KIA to purchase a new 2014 Optima, it was a Friday evening. I had read their online advertisement about no hassle pricing for polic We went to Sansone KIA to purchase a new 2014 Optima, it was a Friday evening. I had read their online advertisement about no hassle pricing for police and firefighter, another lie. We spent almost 4 hours going back and forth over the price. It was closing time and we proceeded to leave when the GM Tom, who we were dealing with comes running out and finally gives us the bottom line price. He tells us if we don't come back in and sign that we won't be seeing that price when we return. Not appreciating his pressure we decided to take our chances, think about it and left. The salesman Jeff was very nice and wanted us to make a deal, telling us it was a great price. The next day we received some texts from Jeff who apologized for the GM and said he would do the deal at the price the GM had given us the night before. I told him to prepare the vehicle and that we would be over to make the purchase. I put down an extra $1000 to lower my payments and picked up the vehicle. Upon leaving we took some pictures of our granddaughter in front of the vehicle as she was very excited. We left and the next day we went to lunch in the car and upon coming out of the dinner noticed the front lower bumper had been hit and cracked! Since I had parked far away from all we thought it impossible that it happened while we were eating. We finally remembered about the pictures we had taken at delivery and discovered the damage was on the vehicle before delivery. I called the salesman who put me on with the GM who offered to FIX the damage feeling that it must have happened while the car was in my possession. This was not acceptable since I had proof it was damaged prior to delivery and they could not blame me for the damage. Had we not taken the pictures I would have been stuck with the damage and cost of repair. (Estimated at approx. 700-1000$.) For the next 4 days over the Memorial Day weekend we were assured over and over that it would be taken care of to our satisfaction.(NOT) We were told they had located a replacement.(NOT) We were told they were getting us the next model up.(NOT) Finally on Tuesday the GM called to say they could not locate another vehicle.(LIE) I had gone online located several similar in options at nearby dealerships and called to verify they were available. At this point we no longer wanted to deal with such unscrupulous individuals. We returned the car, got back out traded vehicle and went directly to FREEHOLD KIA and purchased a vehicle. I am still waiting for my $1000 refund from Sansone after calling TOM and being told it was processed.(NOT) Bottom Line... DO NOT BUY A CAR FROM SANSONE KIA! AND IF YOU DO>>> TAKE MULTIPLE PICTURES FROM ALL SIDES BEFORE DELIVERY! or YOU WILL BE SCREWED! P.S. The window addendum sticker upcharges are BS, almost $5000 in nonsense add ons that are at best worth in total of about $100. GOOD LUCK! More

I came to this dealership with just the intention of looking and getting an idea of what type of car I wanted to purchase. However, with the help and attention to detail from Matt, I was able to lease looking and getting an idea of what type of car I wanted to purchase. However, with the help and attention to detail from Matt, I was able to lease my car in just a few hours. Chris, the manager, was present during most of deal even though I'm sure he had other things that he had to do. Sam, the finance manager, took his time to make sure I got the best possible price. All the employees there only have one mission, to get their customer the best possible deal and they definitely didn't disappoint. I truly believe they gave me the best possible price and made sure to get the price within my budget. Before I left with the car, they explained all the different features with the car and made sure I was completely comfortable and satisfied with my purchase. I would recommend this place to anyone interested in purchasing/leasing a car. More

I was in the market for a new car for my wife after her old car died. I initially went to Sansone Kia on my son's recommendation. I wanted to test drive an Optima and a Forte. When I entered the store, I w old car died. I initially went to Sansone Kia on my son's recommendation. I wanted to test drive an Optima and a Forte. When I entered the store, I was greeted warmly by Jeff and we discussed my situation. He immediately took me for a test drive in an Optima. He was very knowledgeable about the car and was also very personable. When we returned, I asked to also test drive a Forte to compare, which we did. I told him that I wanted to do some more research and thanked him for his efforts. There was no pressure to make a sale that day, which I appreciated. I completed my research and went on to TrueCar.com and printed out a certificate that had a firm price from Sansone Kia, which I thought was a very fair price. So I decided to return to Sansone Kia the following Saturday with my TrueCar certificate. I met up with Jeff again and I told him I was ready to make a purchase, but I wanted to drive the actual car I was going to buy, so he got the keys and we went for a drive. During the drive, he told that the dealership was having a special and the price was even better than the TrueCar price! Jeff was very helpful, walking me through all of the paperwork and helping to set up the UVO system. He always went out of his way to be sure that I was taken care of and that I understood all steps of the process. I would say that the only negative in the process was that the finance guy was a little slow with his part of the paperwork. I had told Jeff that the car was for my wife and that she was out of town at the time, so he went out of his way to have a banner made up with my wife's name on it. He took a picture of me with banner and her new car and I emailed to her. Overall, my experience at Sansone Kia was one of the best car-buying experiences I have had. Jeff was great and even followed up a few days later to see if my wife liked the car and if we had any questions. I would certainly recommend Sansone Kia to others and I would definitely send them to see Jeff! More