Sansone Jr's Windsor Nissan

My car broke down, so I took it to Windsor Nissan, the dealership my family has been using for 25+ years. I told the service department it sounded like something was wrong with my engine and I needed them dealership my family has been using for 25+ years. I told the service department it sounded like something was wrong with my engine and I needed them to check it out and give me an idea of what I'd be paying. I said I would either be fixing my car or purchasing a new used one. I am a recent college graduate and cannot afford to spend a lot of money on a new car yet, so I was hoping to fix up my car so it would last me 1-2 years. If I was able to get it to last that long, I would have the opportunity to save up some money to buy a better car that would make more sense for me in the long run. I explained my situation and my budget to service and they diagnosed the problems in my car. I was first told that the water pump and timing belt in the engine needed to be replaced. While that was more than I wanted to spend on an old car, it made sense to fix it seeing as they usually need to be replaced at the same time, were not major parts, and would prevent me from buying a totally new used car that I had no background information on and no warranty on. It took Windsor Nissan 2 weeks to fix that problem. After the water pump and timing belt were fixed for $1550 (which, again, was higher than I wanted to pay on an old car, but made sense for me considering I only needed it for 2 years max.), service called to say that they were sorry and had not fully diagnosed the problem. I needed to replace the rod bearings in my engine as well. This frustrated me since the service department had been looking at my engine the whole time, but I felt obligated to do this since I had already had $1550 worth of work done to my car. This pushed the price of my car to $2200 + tax. Extremely frustrated that this was what I wanted to avoid in the first place and that I had been backed into a corner with Nissan, I decided to deal with the $650 and suck it up. At least I'd have a reliable car that I knew was taken care of since it was mine for 5 years. Another week passes by, and Nissan calls me again. {Keep in mind, for the past 3 weeks, I have been getting calls every few days saying, "Just an update: your car will be ready in a few days.") They tell me that they are sorry, but they need to fully replace my engine. This is absurd. You have been looking at my car for almost a month--in fact, exclusively at my engine--and you can't figure out what's wrong with it the first time? Make a diagnosis mistake once and that's one thing, but twice over the course of almost a month? I was told that my engine replacement would be even more money, but it would be relatively cheap because they would switch over the new parts they had just put into my car into my new engine. Had I been told the first time that I needed a new engine, I never would have fixed my car. Putting a new engine into an old car is not a good idea; your engine works on over-drive while your old parts can't keep up. This often blows out your transmission or other major (and expensive) parts. They told me I'd have a 90 day warranty on my "new engine" and that it was a good idea. They flat out lied to me. Now I'm extremely frustrated because we have basically been forced to deal with Nissan. I decide it's time to bite the bullet and look for a new car. I move to sales and discuss my experience in service. I find a great car for my needs, and it is time to negotiate with the sales department. Sales refuses to wipe the service bill. Meanwhile, I'm trading in my car (with new tires, decent parts, and now a BRAND NEW timing belt, water pump, and rod bearings...). They tell me that they have to pay for parts and they have to pay their service department. I state how unreasonable that is because they are just going to sell my parts to someone else and make their profit, and it's not my fault that their service department couldn't properly diagnose the first time (or the second time). Long story short, after an unsuccessful and depressing "negotiation" my $2200 + tax service bill (which comes out to approx $2400) was not wiped, and they tacked that price onto my car purchase. After saying I would leave Nissan to look elsewhere for a car and that I would like to take my car back and leave them with the new parts they had just put in, I would still be forced to pay the same service bill. I did not want to leave my car there because some of my personal belongings were still left in the car, and the trade in value was at least $1500. I felt robbed and obviously will never recommend Windsor Nissan to anyone ever again. Had I all the time and money in the world, I would have tried contacting a lawyer, but clearly I am not made of money, nor do I want to waste valuable time and energy on something so frustrating. After lots of thinking about the situation, I realized it was better to just suck it up and take a loss. If this is the way they treat customers who have been coming to Nissan for 25 years, don't expect them to do anything but rob you deaf, dumb, and blind. More

It was pleasure experience. Maybe I paid a little more for my Altima 2.5s + convenience package, but it was happy and no tough negotiation. It seems they are running out of inventory for 2.5s after the m for my Altima 2.5s + convenience package, but it was happy and no tough negotiation. It seems they are running out of inventory for 2.5s after the memorial day sale. But we found the car with the package we want and the color we like. Now, safe driving. More

When I went to Windsor NISSAN to shop for a NISSAN Altima I had the pleasure to work with the new Internet Sales Manager Jaime Rodriguez. He was great! He did everything that he promised to do on the Interne I had the pleasure to work with the new Internet Sales Manager Jaime Rodriguez. He was great! He did everything that he promised to do on the Internet. I would recomend this Dealer to all my friends and family. More

I went in to buy a used car... as cheap and reliable as possible. I had an old Infiniti that finally gave out on me and needed a car fast. Knowing I cannot afford a newer Infiniti, I decided to look at t possible. I had an old Infiniti that finally gave out on me and needed a car fast. Knowing I cannot afford a newer Infiniti, I decided to look at the Nissans. When I arrived at the dealership, I was greeted immediately, but the salesmen were busy. Jaime, who happened to be the internet sales manager was free first, so he helped me. I must say that I was reluctant at first because of previous experiences with car purchases and the sleazy salesman. Jaime eased my worries, and actually everyone there was friendly. These guys seem rough around the edges, but they know the cars, their competition, and what it takes to get a car out the door. After taking a test drive in a 2009 Sentra, I realized it was not for me. Jaime showed me a 2009 Altima (loaded) that had just come in. It was in great condition and priced in my budget. Jaime worked hard to get it in the price I needed. He also did not know that my wife was with her brother at another dealership nearby and we were comparing notes. Windsor had the best deal and service. We would definitely recommend going to see Jaime, even though he handles the internet sales. I gave him a tough time, but he was very professional and appreciative of my business. I would have liked the price to be a little lower, but these guys figured out pretty quickly I was in a bind and capitalized on the situation. I can't blame them, I would do the same. Great place! More

I was referred to Mr. Nardine by Marci McGuire (the owner) herself and have had nothing but issues with my overall buying and service since the moment I signed the papers. Firstly, the finance person s owner) herself and have had nothing but issues with my overall buying and service since the moment I signed the papers. Firstly, the finance person slipped in an extra $450 charge for gap insurance after he informed me that it was included in my extended warranty which I agreed to pay for because he told me that the gap was included. Second, the person who details the cars lost the second key fob and failed to actually clean the car before I was to drive it off the lot. The salesman assured me that I could come back when I had more time (seeing as I had been at the dealer for more than 4 hours at this point) and they would detail the car in order to remove the scratches that were on the vehicle, fill the gas tank (because they had not filled it) and make sure that I had a second key fob. I drove the car off the lot and had to immediately turn around because of a constant noise coming from the front of the car. I spent another 2 hours at the dealer waiting for the service department to figure out that apparently some clip had not been attached at the factory (this was the story I was given) and they had now fixed it and all was good. Several days later the noise returned. At this time, I also realized the $450 charge tacked on for the gap insurance that I had not authorized. I called the dealer and received no call back. After a day of no returned call, I showed up at the dealer (an hour's drive from my home) and demanded to speak to the manager. The service manager was not in that day but another service manager inspected the car and found that they did not have the ability to permanently fix the car so they would have to order a part. The manager agreed to send me a check for the extra charge on my bill that the finance person added and agreed that my gap insurance would hold because that was the information I was given. After 2 weeks of not hearing from the dealer about the part they ordered or receiving a check, I called the dealer only to be told that there was no part ordered, the service manager had no idea what I was talking about and the sales manager was not familiar with any agreement of a check to be issued. At this point I was so furious that I demanded to speak to my salesman. Luckily, he reminded the sales manager about the check that he had agreed to issue and then connected me to the service manager who said that they would provide me with a loaner car as they kept my car for as long as it would take to fix the issue (which was really the only acceptable option at this point). I brought the car in and was without my brand new car (that I was making payments on) for 2 days. Upon receiving it back, I drove away, finally somewhat satisfied with the check that I was promised and a car that was finally detailed and quiet. The service manager had to order a part due to the fact that one of the scratches was not able to be removed and I planned to return in a week in order to have it installed. That was yesterday. Today, I noticed that my temporary tag expires tomorrow. I called the dealership and spoke to the receptionist who said that the person who does registrations is not in on Saturday and I would have to wait until Monday to speak to him about my lack of registration. I left a message on the voicemail of my salesman and after 2 hours still had no returned call. I called the sales manager and he informed me that he didnt know what happened with my registration (not that it was taken care of and just didnt get to me..just that he didnt know what happened....) he offered me a new temporary tag if I would come pick it up which meant that I would have to drive an hour there and an hour back in order to pick it up. He then offered to have a new temporary tag sent out to me by Monday because that was the earliest he could have it to me. I reminded him that my current temp tag expired tomorrow and that would mean that I was in violation of NJ MVC laws. He told me that this was the only option. At this point I became furious and reminded him that he was basically asking me to break the law. He put me on hold and a short while later Christine picked up and informed me that they would be sending me a new temporary tag overnight. I was then told that in order to get my registration card I would have to call back on Monday to speak to the person who deals with NJMVC. I am now waiting for my temporary tag and have to call again and go out of my way in order to get something done that should have been done a month ago. More

sam and al were nice but al didnt seem into his job at all and didnt talk about the truck i drove or say much at all. their policy is to evaluate your trade in before you negotiate a price on a car which all and didnt talk about the truck i drove or say much at all. their policy is to evaluate your trade in before you negotiate a price on a car which is odd. The manager zach was somewhat cocky and loud which was unprofessional. sam was very nice and al seemed preoccupied. the trade in amount was good but the price of the truck was not negotiable. Zach needs to work on his communication skills he was not pleasant at all to deal with. More

I went to service my vehicle and was looking at the new I went to service my vehicle and was looking at the new models. I knew I was about break even in the value of my vehicle versus what I owed on it. I I went to service my vehicle and was looking at the new models. I knew I was about break even in the value of my vehicle versus what I owed on it. I ended up leaving with a LOWER payment than what I was paying. A three year newer vehicle, more options and LOWER. How come Windsor Nissan could do that and others weren't? AMAZING ! More

Phil Stolyar was courteous and knowledgable sales consultant from the begining to the end of entire process of purchasing 2011 Nissan Murano. He explained all the warranties and option the vehicle ha consultant from the begining to the end of entire process of purchasing 2011 Nissan Murano. He explained all the warranties and option the vehicle has in great detail. Sales expereince was excelent. We would highly reccomend Phil to our friends. Mary and Joe More

This is one of the best delarship I been to in long time that has treated me good and I got what I wanted. Thanks chris for everything I will buy all my cars from here. They have one of the biggest slection that has treated me good and I got what I wanted. Thanks chris for everything I will buy all my cars from here. They have one of the biggest slection u can choose from. If u looking for a car go to Windsor Nissan More

I am 64 years old and don't understand the latest electronics in cars today.......Chris and his team explained why and how to work everything. I truly believe I was not SOLD.....I was TOLD....what electronics in cars today.......Chris and his team explained why and how to work everything. I truly believe I was not SOLD.....I was TOLD....what was offered by Nissan.....then they let me make up my mind. After a tour of the Parts and Service Departments......I knew I made the right decision...... to do business with them. More