Sansone Jr's 66 Nissan
Neptune, NJ
Filter Reviews by Keyword
By Type
Showing 114 reviews
We accompanied my daughter to purchase a used nissan rogue. The vehicle had been sitting on the lot for four months and seemed to be a very good price. They low balled my trade in and on top of it they rogue. The vehicle had been sitting on the lot for four months and seemed to be a very good price. They low balled my trade in and on top of it they wouldn't deal on the price of the used vehicle we were purchasing. The final straw was that they wouldn't pay for the second car key, there was only one for the vehicle. we even offer to pay for the key if they would take care of the programming at their expense. They wouldn't agree to that. the programming wouldn't have cost them a cent. some of the extended warranty on the car escaped their knowledge> Sad the customers has more knowledge of these thing than the dealer. More
Bought a new 2011 Nissan Rogue from the dealer , good experience. No hassle, no push by the salesman. Would have went back to the dealer for the next Nissan , but...... Problem, had a Viper remote sta experience. No hassle, no push by the salesman. Would have went back to the dealer for the next Nissan , but...... Problem, had a Viper remote starter installed, at least I thought I did. Waited for service, young kid at the counter gave me the box and told me everything was ready.... Went home and immediately discovered the installer never entered me into the system , something simple, yet overlooked...... costing me 3 hours of computer and phone time. Viper also did not have good customer service..... They , Viper, also told me that the dealer did not properly install and check the product. I called Sansone again and they admitted the product was not checked after installation... Come on guys, its the basics stuff here !!!! Not IMPRESSED ...... The manager at the dealership was helpful and did try to correct the problem but the problem kept growing, not his fault. This was a breakdown of communication many times over, and I was the recipient... Its the little things that make the difference and Sansone completely missed the oportunity to impress me.... More
This dealership should be on WORLDS BIGGEST SCAM ARTISTS!! I am a twenty yr old female and I went to Sansone to purchase a car. They sold me a 2003 Saturn with 123,000 miles. I dont have any credi ARTISTS!! I am a twenty yr old female and I went to Sansone to purchase a car. They sold me a 2003 Saturn with 123,000 miles. I dont have any credit history and this was my first time at a dealership. I told them I was looking for a safe reliable vehicle to go back and forth to school and work. Well in the first week I had the car the check engine light came on and would not go off. I went back and they said it was because the gas cap was loose. The service guys did something to the car and returned it to me. A week later I am driving and attempt to turn the wheel and the car does not turn, well the power steering went. I go back and they tell me it will cost me 600 dollars to have it fixed. After complaining John the manager tells me they will foot the bill. They fix the car and return it to me. The check engine light is back on again in another week but they keep telling me its due to the gas cap being loose. I am driving to work one morning and I feel the car surge then stop. The transmission is gone. I am sitting in the middle of the road. The police come and Sansone sends a tow truck. I complain and John once again says they will take of this no charge. I am given a loaner car and I am driving this for almost 2 months. Then one day they call and say they cant fix my car its too much money and I should come get it. It is now March of 2011 and I purchased the car in Nov of 2010 but have been in a loaner since January. The car has 125,00 miles on it. They offer to sell me a 2011 Nissan Sentra sticker price 17,000 but to build equity in the car so the bank will finance it they tell me I have to pay 19,000 for the car. John tells me they have a friend in the bank and they can get me financed even though I still have no credit history. I still owe them 6000 for the car I got 5 months ago because according to them its only worth a 1000 due to the transmission, mileage and age (LOL). So they complete the paper work for the Nissan Sentra total price with all the fees $25,000. I decide not to deal with them. I realize they are scam artists, thieves and liars. So I am now paying a car note for 3 yrs for a car I drove 2 months. Do not do business with these people. The best part about the whole thing??? they tried to charge me $177 for towing the car when the transmission went. Sanson Nissan RT 66 Neptune is not the place you want to do business with. If you would like to see the car, paper work such as repair receipts etc. and hear more about this story I would be very happy to scan or email you copies. More
Whoevers reading this, for your sake do not go to these ppl. I regret seeing these reviews just a week late after this deal went down. This was the most horrible experience of our lives.My newlywed husband ppl. I regret seeing these reviews just a week late after this deal went down. This was the most horrible experience of our lives.My newlywed husband and I go in 2 weeks ago wanting to trade our nissan frontier which lease was almost up and wanted to get the new maxima premium packge. Anyways, they traded the car no problem and they told us to go out to the lot and pick one we liked.From all 4 colors available,I didnt like any(this was for my 24th bday)all we wanted was black, white or silver , and all they had was a light blue, a jade, dark red and eggplant colored car.We saw a silver one which happened to be a demo in the lot, with 5,000 miles alrdy on it fully loaded with these nice expnsive rims on it, USED car and they wanted to charge us an extra 4 grand for the rims,basically putting down 3500$ down and upping the lease to $30 more a month for a used car(and this car happens to be Mr. Sansone's himself that he takes home every night)....so we said take off the rims and well take the car since its silver and we dont need such expensive rims being that we live in Brooklyn and they are likely to be stolen(my husband works near the dealership thats y we decided to use them). they said absolutely not u must take it as is or go take the dark red one if u want the original cheaper deal. I was horrified and ready to leave when they started making us feel guilty with crap like were trying to help by letting us work the deal till afterhours it was around 10:00 pm blah blah blah and by gettin us a rogue in the color we want(we had thought originally about the rogue but changed our minds....either way i dont know y they got us a rogue in the black from diff dealer but the maxima they cudnt give us a color we wanted.) anyways, feeling crappy and stupid a day after my bday, I stood there and said ok lets just take the dark red one bc i didnt want to spend more $ since we were 24 and newlyweds. I got forced to take a color which i hated. My husband knew how i felt and tried to make me feel better all night, but to no avail so he tells me lets just trade it to the silver tomorrow and ill pay the extra money down and 4 grand is ok as long as ur happy. I was ecstatic, he went back the next day exchanged it and so on. Wednesday afternoon, im going to run an errand in my new silver maxima, in broad daylight,when i see major scratches on 3 out of the 4 rims that i paid an extra 3 grand + for! I call up my husband appalled told him they have so many scratches on them and we were ripped off completely. these liars didnt even offer to tell us they had damages being it was a demo. I was ready to kill. My husband assured me he will drive back again tomorrow with the car and take care of it. And then it got worse, much worse. He goes in the next day and listen to this, He sees Mr. Sansone, and tells him very nicely(my husband is very nice but im the tough one in all this)that the rims are extremely scratched and we shouldnt have paid an extra 3-4 grand for them. He says why didnt u just take the car without the rims?? My husband says I DID!!! THEY DIDNT LET ME! and the own boss says "OH I dont know then, u must take it up with them"and walks away. xxx???? where is the professionalism there?? I was pissed. Im 4 months pregnant and i was having a panic attack. It gets worse...My husband walks up to Kevin, "a so-called sales manager" and kevin says I will not talk about the car until u get me papers showing me how much u make bc u are a liar and fukin xxxxxxx! this is what he tells my husband, my husband says i'm the liar??? They made us feel like we were the liars and cheaters. My husband said u let me leave ur parking lot with not ONE but TWO cars and ur telling me i might not even be approved???? People, these guys are a total scam artists. Please beware. Furthermore, Kevin tells my husband u get me proof u can pay for this or i want my car in my lot now and if u want ur truck back u better go get 16,000 to buy ur truck back!!!! I was ready to die. This whole situation did not sound like a business deal with legitimate ppl or somebody like a nissan dealer! it sounded like i was dealing with a shady stupid rundown company and was about to call a lawyer. This was a freaking tradeoff and the monster has the audacity to tell us we have to buy our truck back??? I call him up to tell him what my husband just told me and that i wasnt gonna stand for this treatment, He curses me out , tells me the same about buying back the truck and that were liars and xxxxxxxx....im like WE?? Ur the xxxxxxxx who gave us a defected car! Nevertheless, my husband brings him his 1090 to prove we can afford the car and he says um no, u need to file taxes and bring me that hes like nobody ever told me that but again the car was approvedd since monday so what the heck are u telling me!!!! I call up Nissan directly and they tell us to not give him the tax returns they are using that as a way for them to get back $ for the truck an extra 2-3 grand. We filed a complaint with a manager at nissan, however they dealer said they will not lower the price or budge since we alrdy signed. Even after the whole scam they played on us they wont return fix our rims or anything. This place should be shut down and the people at Nissan felt terrible for us since we are loyal customers and we were treated as garbage. its a shame to say we will never deal with nissan again, only bc of this dealer. Nissan should really be smarter about who to give out dealer licenses to bc apparently from my experience and others ive read this place is as shady as can get. I wish whoevers reading this will think twice before going here. The only way i might find closure from this scam is by going to the BBB and that is what i plan to do. This place was just utterly disgraceful. More