Sansone Jr's 66 Kia

I told them my budget and they still had me test drive a car I could not afford. They tried to make me lease in order to afford a car that I ultimately could not afford. They seemed to get aggravated when car I could not afford. They tried to make me lease in order to afford a car that I ultimately could not afford. They seemed to get aggravated when they realized I would not stray from my budget. It was a huge turn off. I ended up purchasing somewhere else. More

Even though I didn't actually purchase a car from Sansone I can say my experience was wonderful. They tried feverishly to locate a vehicle with a specific package that I wanted. To say the car was hard to I can say my experience was wonderful. They tried feverishly to locate a vehicle with a specific package that I wanted. To say the car was hard to get was an understatement. They tried to get me a vehicle as similar to the one I wanted as possible. I ultimately ended up traveling from NJ to VA to get my car since the VA dealer would not swap. Sansone refunded my deposit in full and could not have been more understanding of my picky situation. Despite living nearly an hour away, they will get 100% of my servicing business needs. More

THIS SALES PERSON TOLD ME HOW HONEST HE WAS WITH EVERY OTHER SENTENCE. I WAS ASKING FOR A SPECIFIC VEHICLE AND I WAS TOLD THAT THEY HAD NOT ONLY LOCATED MY CHOICE BUT I COULD PICK IT UP THAT WEEK END. THE OTHER SENTENCE. I WAS ASKING FOR A SPECIFIC VEHICLE AND I WAS TOLD THAT THEY HAD NOT ONLY LOCATED MY CHOICE BUT I COULD PICK IT UP THAT WEEK END. THEN IT STARTED. THE DELAY AFTER DELAY AFTER DELAY. I WAS NEVER ASKED FOR A DEPOSIT, WHICH SHOULD HAVE BEEN MY FIRST RED FLAG. MR. RODRIGUEZ EVEN GAVE ME A VIN # THAT I GAVE TO MY INSURANCE CO. FOR A QUOTE. AS TIME WENT ON I HAD A HARD TIME GETTING HIM TO CALL ME BACK. WELL 4 WEEKS GO BY, AND YOU GUESSED IT...... SORRY, WE CANT GET THE VEHICLE IN AN EMAIL. HE DIDNT EVEN HAVE THE COURTESY TO CALL! REALLY , REALLY POOR BUSINESS PRACTICE AND VERY DISHONEST. HE NEVER HAD THE CAR AT ALL. TOTAL LIE! THEY SHOULD BE ASHAMED! More

Visiting this dealership was an excercise in determining one's level of patience. We were paired with a new salesperson who was initially earnest in assisting us. However the manager would repeatedly take one's level of patience. We were paired with a new salesperson who was initially earnest in assisting us. However the manager would repeatedly take him away to assist other customers - while we certainly understand there are other people, being left alone waiting for a manager (after being told one would swing by) is annoying. Bottom line is that we decided our experience was less then ideal and decided to go to Freehold Kia, where we received very good to excellent service and a great price on the Kia Soul. One thing that was disturbing - the sales person called us after a few days and sounded upset that that we went to another dealership. Maybe if he ensured our initial visit wasn't so bad, we would have purchased a car at Sansone Jr. More

I was looking to purchase a 2012 White Kia Optima. I called ahead and spoke with Nicole, she was very friendly...I had and have no issue with my dealings with her. I explained my situation to her and sh called ahead and spoke with Nicole, she was very friendly...I had and have no issue with my dealings with her. I explained my situation to her and she put me in touch with Ernesto (again, no problem...very nice guy). I told him I wanted a white kia optima with sunroof and navigation. He ran my credit and also my mothers (as a co-signer). He told me they would need some information from me (paystubs, bank statements and something to prove my address). I brought everything they requested the next day (Saturday). Ernesto told me he located a car and needed a deposit to get the car there. I gave them $1500.00 which they debited right out of my account. I get a call from Gene on Monday saying come on in. I went there and he tried putting me in a black car. No deal yet...no numbers...no anything. Yet he told me to take the black car home to see if I like it. I told him again..I wanted white. I asked him what happened to the white one they located...he said it's coming. I said I would bring the car back the next night in hopes for a white one. I also had other sales people there telling me why I don't want a white car. I currently drive a white mercedes. I wanted white...made that very clear. I brought the car back the next day and watched them deliver a white one to another woman. I was very upset. I was ready to walk out. They tried talking me into a silver one. I almost went for it until I saw it was all damaged on the trunk. Gene said so what we will put it in the body shop. I said if you think I am taking a car that needs to go in the body shop before it leaves the lot, you're crazy. He said he was done with me. Ernesto went to speak with him, they then offered me a red SX and claimed they would eat the cost. I again said NO...I want a white one. They still were holding my deposit of $1500 for the white one they supposedly located for me. I then said give me my money back. That is when they pretended to try to locate me a vehicle. I asked them over and over again to be honest with me. I was in tear in the showroom. They said they had a credit appoval for 30 days and they would find me a white one. They next day I located a white one at Burlington Kia. Gene told me they were screwing with me. I told him I was going to see it. He said and I quote...they are gonna eff you (using the actual word). Well he was right, they did eff me. I left there also and when I called Gene back to see if he could still find me a white one. He said I am done with you, I washed my hands of it. I found out from Burlington Kia that Sansone shotgunned my deal...whatever that means. Sansone claims on their website for a 48 hour money back guarantee. They had my money for almost a week and I only got it back because I disputed it with the bank, who gave me a temporary credit. Sansone lied to me from the beginning. They never showed me a deal, told me they had two approvals which they never discussed. They tried putting me in everything from an lx to an sx (none of them white). Gene was disgusting with his foul language in front of my 17 year old daughter and my last conversation with him was him telling me I told you they would eff you and now I'm done with you. Go somewhere else. Knowing full well that I couldn't because he sabotaged the banks against me. I loved Ernesto and Nicole and really wish Ernesto was working somewhere else that I could have bought a car from him. He seems very honest and upfront. I had no issues with him at all. More

All my communication was via the internet with Chris,he initially came off as a smart alek. we got past that and he apologized. I told him I was going to see a different dealer he asked me to let him know initially came off as a smart alek. we got past that and he apologized. I told him I was going to see a different dealer he asked me to let him know how I made out. I got a terrific deal at Freehold Kia and told him,he once again showed his true colors by telling me maybe he should have lied to me also???? and he was too transparent.and the the price I got was exactly what he offered! "NOT TRUE" I asked him for a price for the Optima EX and never got one. That is why I went to Freehold Kia. More

Everyone was friendly and made you feel comfortable. I Everyone was friendly and made you feel comfortable. I knew exactly what I wanted and it was available to me. Was great to have people teach me abou Everyone was friendly and made you feel comfortable. I knew exactly what I wanted and it was available to me. Was great to have people teach me about my new car and all of its great features. More

I had a specific goal in mind as to buying a Sorento. Tom helped me in deciding which model to get by taking me to on site inventory and esplaining the options and standard features by model. I met with helped me in deciding which model to get by taking me to on site inventory and esplaining the options and standard features by model. I met with Gene and he totally understood my financial goals re purchase. never had to haggle trade in value. Satisfactory rate and terms were reached. Picked the SUV up the next day and I now drive a Beautiful Sorento SUV. More

My name is Dawn and I was in the rent to own program for some time. Mr. Sansone was very understanding personally of my financial situation and my car needs. When it came time to convert into a loan John some time. Mr. Sansone was very understanding personally of my financial situation and my car needs. When it came time to convert into a loan John K my salesman made the process very easy and pleasant. I would recommend this dealer to anyone!!! More

This was one of the best car purchase experiences we have ever had. Our salesman was courteous, knowledgable and very patient. As "Honda Owners" forever, this experience has made us "Nissan Owners" and we ever had. Our salesman was courteous, knowledgable and very patient. As "Honda Owners" forever, this experience has made us "Nissan Owners" and we will be recommending Sansone Jr.'s 66 Automall to all of our friends!! Thank you!! More