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Sanford INFINITI
Sanford, FL
653 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 18, 2021
Kahnn kuu the sales gentlemen I worked with was very professional and detailed from start to finish. This was a prime example of how the sales process should be professional and detailed from start to finish. This was a prime example of how the sales process should be More
by Jmm19973
Employees Worked With
Kahnn kuu
January 13, 2021
It has been years since I have purchased from a dealer. Generally, I try to avoid them. My experience this morning with Sanford Infinity has definitely changed me. From my very first interaction to being g Generally, I try to avoid them. My experience this morning with Sanford Infinity has definitely changed me. From my very first interaction to being given the keys was nothing short of a 5 star experience. Completely painless. No pressure no games. Professional from start to finish. Thank you so much! More
by Ben
Employees Worked With
Khanh Khuu
January 12, 2021
I’m a third-time lease, fourth-time Sanford Infiniti Customer. I’ve owned an Infiniti since 2014 and I’ve always had exceptional sales & service with Sanford Infiniti, and it’s what keeps me coming back Customer. I’ve owned an Infiniti since 2014 and I’ve always had exceptional sales & service with Sanford Infiniti, and it’s what keeps me coming back. The personnel in every department of Sanford Infiniti always demonstrate exceptional courtesy: maintenance/service center, sales, finance – always superior customer service!! Sanford Infiniti has treated me better than any car dealership in my lifetime experience of buying cars. Khanh Khuu is phenomenal. I put in a request for the car I was interested in at 9PM and the next morning at 9AM Khanh was in contact with me. I picked up my new Infiniti at 3:30 PM, not even 24-hours later. I spent less than an hour in the actual dealership, Khanh had completed everything for me. The process was streamlined and hassle free. When I arrived Khan had my car in the show room with a bow. It made the experience really fun and exciting. Thanks so much Sanford Infiniti and Khanh for making me feel like a Queen. More
by Ms. Ziemba
Employees Worked With
Khanh Khuu
January 10, 2021
This was the best experience I believe I have ever had in purchasing a vehicle. My salesman was the best. No pressure. He follow through on everything he said. My Sales Consultant was Khank Khuu. Again, he purchasing a vehicle. My salesman was the best. No pressure. He follow through on everything he said. My Sales Consultant was Khank Khuu. Again, he was the best. It was a few days after Christmas, but he had my car covered and a big bow was placed on it. It was my gift to myself. Thank you Sanford Infiniti. More
by Ms. Satisfied
Employees Worked With
Khanah Khuu
January 08, 2021
Khann. Is the best!!!!. Upfront, professional, and awesome. The next time I need a car, Sanford Infinity will be my first choice. Go check them out. awesome. The next time I need a car, Sanford Infinity will be my first choice. Go check them out. More
by lorettahall18
Employees Worked With
KHAN
December 31, 2020
Today I made it to my scheduled maintenance appointment on time and was happily greeted when I arrived. After verifying the appointment, I took my service dog inside the customer lobby, had a cup of coffee on time and was happily greeted when I arrived. After verifying the appointment, I took my service dog inside the customer lobby, had a cup of coffee, and realized I needed to brush off my non-shedding "Sheepadoodle" dog. As I was brushing him the service manager approached me in an aggressive and angry manner and "ordered" me to stop brushing my dog and to take my dog outside if I wanted to brush him off. He further stated, "I don't mind having your dog in here, but you are spreading dander”. Naturally, the tone and voice inflection, that cannot be well articulated in writing, used by this manager was stern, rude, and directed at me to intimidate me. This manager made me feel like I was one of his employees, and he was attempting to lead me to believe that I am only allowed to have my service dog inside the building "if he allows it". This aggressive and rude conduct comes on the heels of my first trip to this service department approximately two months ago when I had my service dog in that same lobby and that same service manager held two twenty-minute conversations with me and knew well that my dog was a service dog and that he doesn't shed. Ironically, this same service manager treated me with contempt during that visit as well when I had just purchased my Q30 from the Naples dealership and realized the frontend needed to be balanced/aligned. The Naples dealership directed me to the Sanford service department since they (Naples) are four hours away from my home. Once at the Sanford dealership I attempted to explain why I was there and asked that they allow the balance/alignment free of charge based on what Naples Infinity told me/directed me to do. The service manager went out of his way to ensure that I knew that he didn't like helping me, that he didn't agree, and that it was going to cause him problems. 5 hours later he finally agreed and had the work completed but in the process placed me (the customer) in the position of "middle man" to be exposed to internal issues within the business - issues that I don't care to know and don't believe a customer should be made aware of when trying to have service completed. I will not be back to Sanford Infinity and I will encourage any/all that inquire about my car to not frequent or consider this dealership for their purchase and certainly not their maintenance needs. I have been treated poorly before and realize everyone is entitled to a bad day, but the service manager at Sanford Infinity treats his customer/clients as though they should feel lucky to be at his dealership and I am certain his intentions are to use his position within the organization to aggressively push others around. A letter will be mailed to Infinity corporate office. More
by tcrisco30
Employees Worked With
Service Manager - your chat employee online refused to provide the name
December 18, 2020
QX50 CPO purchase, seamless transaction, easy communication mostly through online and texts. Khanh was excellent, no pressure, and straight forward. I have a local INIFINITI dealer, but I trave communication mostly through online and texts. Khanh was excellent, no pressure, and straight forward. I have a local INIFINITI dealer, but I travelled from out of state to this dealership because they were fairly priced from the start. Glad I did. More
by runfan9
Employees Worked With
Khanh Khuu
December 16, 2020
Purchased a vehicle from Sanford Infiniti on 12/15. Khanh was awesome to work with! We came to an agreement over the phone and I was at the dealership for 1.5 hours. Dealer fees ($799) were the best in town was awesome to work with! We came to an agreement over the phone and I was at the dealership for 1.5 hours. Dealer fees ($799) were the best in town. Others tack on up to 5k. Will be going back to Sanford Infiniti for future purchases. More
by Bobbyazcano
Employees Worked With
Khanh
December 16, 2020
I purchased a QX 60 at Sanford Infiniti provides excellent customer service and exceeded my expectations. They meet all my needs and handle every concern. Thanks you Khanh excellent customer service and exceeded my expectations. They meet all my needs and handle every concern. Thanks you Khanh More
by mrc_bly
Employees Worked With
Khanh Khuu
December 08, 2020
I purchased a used SUV from Sanford Infinity at the end of September. I had the Bronze Plan the very next day I informed the salesman when he called that there was a transmission problem and I wanted to re of September. I had the Bronze Plan the very next day I informed the salesman when he called that there was a transmission problem and I wanted to return it they told me they would fix and didnt they dont stand with their word, Buyers Beware. Chris the GM is not a man of his word, They Ripped off a Disabled Senior that now cant afford to fix the suv, More
by Ladyfli2
Employees Worked With
Danny, Steve, And Chris the owner son and GM
