
Sandy Sansing Nissan
Pensacola, FL
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Be Warned.Unfortunately the used sales team failed on all levels during my purchase experience this summer. I guess they really "got me" because they have my money now anyway. I purchased a used 2007 pathfin levels during my purchase experience this summer. I guess they really "got me" because they have my money now anyway. I purchased a used 2007 pathfinder on 28JUL12. They owed me $1,000 dollars on my trade in, a check I did not receive until 3 months later on 14NOV12. The dealership claimed they didn't have the Title of my trade-in and wouldn't finalize the deal until they had it in hand. As it turns out, it was sitting in their office in a desk drawer. Additionally, the tires on my pathfinder turned out to be bad because speeds in excess of 60mph resulted in violent shaking. The assistant used manager Donny cut me a discounted price on a set of new tires a week after purchase when I brought the car in to have the tires checked out. The discounted deal magically was erased from all records and the used management team forgot about it by the time I got the $1000.00 check to be able to afford the tires. What hurts the most is my salesman Kieth remembered the deal himself and the management team still wouldn't stand by their original offer. Regretfully, my day ended in a verbal disagreement with the manager where I was educated on "how the real world" works, I was also accused of making up the discount agreement in the first place. As a side note: My experience with Stephanie and her office was pleasant and professional.I'm a young guy that learned the hard way. Trust no one and get everything in writing. Especially at Sandy Sansing Nissan. There is no honor or respect here. Cant imagine business practices at the other Sandy Sansing dealerships are any different.There is a dealership in Mobile, AL. It is only 40 minutes away. I recommend you try there if you must purchase a car from a Nissan dealership. More
This was our first time to the Sandy Sansing dealership. We were immediately greeted with a friendly smile. Our sales consultant Ben Brooks was very professional and really took his time listening to our ne We were immediately greeted with a friendly smile. Our sales consultant Ben Brooks was very professional and really took his time listening to our needs and was very knowledgeable in answering our questions. We really appreciated Ben's non-pressure approach. He found us exactly what we were looking for. He walked us through every step and really made us feel like he was working for us. Would recommend working with Ben Brooks to find the car you want at a great price! More
My search was for a specific type of vehicle with a very specific price range and I was not going to budge. Ben Brooks helped me find the right car for me at the right price.. no matter how many questions specific price range and I was not going to budge. Ben Brooks helped me find the right car for me at the right price.. no matter how many questions and unique requests I had. He is a genuine and energetic salesman and I would refer him to my friends and familiy. I don't usually make shameless plugs like this for anyone, but you KNOW he impressed me! We'll be shopping at Sandy Sansing Nissan and coming to call on Ben in the future. More
purchased a new 2013 altima and as soon as driven off lot car had a wind noise. after another 2 weeks the transmission began slipping and shuddering. i bought this car on 10-6-12 and you had this car for 17 car had a wind noise. after another 2 weeks the transmission began slipping and shuddering. i bought this car on 10-6-12 and you had this car for 17 days, a new transmission had to be installed. i have asked many times to be contacted by mr sansing , mr addington or ms gray. to this date none of them has contacted me. your GM stated to me this is not our problem its a nissan problem the only thing we will do is trade you as a used car , let your new car go lemon law and we don't owe you a thing. this car is brand new all i want is a new car not one that has been torn apart with 500miles on it. i am sorry but i paid sandy sansing the money for a new car not nissan and for you not to stand behind the products you sell is unacceptable to me. i will tell everyone i come in contact with of the way my wife and i have been treated at your dealership. consumer beware of bad bussiness practices by this dealer. More
We have had nothing but problems with this dealership since our purchase. First, the car was not detailed prior to us taking the car per our requests. Then we were given the run around when we requeste since our purchase. First, the car was not detailed prior to us taking the car per our requests. Then we were given the run around when we requested it be done when we brought it in for service. We purchased the maintenance plan and were charged for an oil change and tire rotation. When we called back up to the service department to tell them we should not have been charged, we were informed that it was our fault that we paid for it and we should have said something to the employee about the existing maintenance plan. My wife, myself, and her family will NOT ever do business with Sandy Sansing and will pass the word among our friends, extended family and co-workers to avoid going to Sandy Sansing at all costs. More
The dealership had a reasonably large selection of the model we were looking for. They did not try to "talk" us into an upgrade, but found the exact vehicle we wanted. The price was good. We had contac model we were looking for. They did not try to "talk" us into an upgrade, but found the exact vehicle we wanted. The price was good. We had contacted them first via the internet, "Internet Joe" was our salesman, he ensured our requirements were met and was very pleasant to deal with. We purchase a Nissam 2.5L SV. It has excellent mileage. It looks good, is well equipped, and rides very well. We have no regrets with the vehicle. More
These two guys are so awesome. Very patient,helpful,organized n friendly. This is the best car sales experience that I have ever had. I will send all my friends and Family to Sandy sans patient,helpful,organized n friendly. This is the best car sales experience that I have ever had. I will send all my friends and Family to Sandy sansing Nissan to purchase a new or used vehicle. Everyone was s helpful in fulfilling my needs. Peter really motivates me becsuse he is always smiling despite his condition so I feel I do not have sny reason to complain about my life at all. You guys ROCK! More
Had a great experience with Joe. No pressure and this is my second car with sandy sanding Nissan. Would recommend working with internet Joe to find the car you want at a great price! my second car with sandy sanding Nissan. Would recommend working with internet Joe to find the car you want at a great price! More
Brian and Pete made the process of buying my car as easy as could be. They provided the best customer service I have had yet with any car dealership. They were able help get me the best trade in offer and as could be. They provided the best customer service I have had yet with any car dealership. They were able help get me the best trade in offer and the lowest interest rate that was available. They were friendly and courteous at all times (which is a huge plus this day and time). Overall experience with the Sandy Sansing staff (Brian & Pete especially) was excellent and I will definitely go back again when I purchase my next car/truck. More
Single mom needed a car, and I went to Sandy Sansing Nissan. Worse mistake ever. The car has obviously been in an accident and has a gap on the passenger side door, I didn't notice this on the test driv Nissan. Worse mistake ever. The car has obviously been in an accident and has a gap on the passenger side door, I didn't notice this on the test drive as I was driving, not riding in the passenger seat. I called and called, never got a return call. I was told the high pitch squeal from the brakes were because they were metallic brakes. They didn't tell me the brakes and rotors needed to be replaced. The car also has a busted motor mount, and a tire going bald on the outer side. This does not make me feel safe to drive my child around. I wish I had read reviews of the dealership first. More