Sandy Sansing Nissan

My experience with service department All of our visits to Sandy Sansing Nissan have been handled with the utmost care. Everyone has always been willing to go above and beyond what is e All of our visits to Sandy Sansing Nissan have been handled with the utmost care. Everyone has always been willing to go above and beyond what is expected. Jonathan Sampley has always been our service representative and has our trust and confidence. Thanks especially to him for his care. More

Customer Service Duane has been the person to help me with whatever service I needed. He never sugar coates anything and makes me feel as though I am the person in ch Duane has been the person to help me with whatever service I needed. He never sugar coates anything and makes me feel as though I am the person in charge instead of being lead by the hand. Always ensures I am knowledgeable about what is going on with my car to include future service. Thank you Duane and thank you Nissan. More

Great service Service was fast and friendly! I enjoyed my experience and will be a repeat customer. I thought the cost was very reasonable and was happy with my ser Service was fast and friendly! I enjoyed my experience and will be a repeat customer. I thought the cost was very reasonable and was happy with my service. More

Horrible Experience All Around! I purchased a Nissan Sentra earlier this year and took it in for a scheduled service appointment. Upon checking my car in I brought a possible problem I purchased a Nissan Sentra earlier this year and took it in for a scheduled service appointment. Upon checking my car in I brought a possible problem with the trueness of my rims up with the service advisor. I was told I would have to pay to have it looked into, I explained I did not feel as if I had to pay to verify the parts on my car were legit and in working order. I felt as if I had inconvenienced him as he was very unapproachable and unfriendly! I was questioned like a suspect. (As if I were trying to get something for free) Only when I grabbed a sales manager did he finally offer to have it looked into. While I sat in the lobby I watched many come and go whom arrived well after me. It seemed as if I was intentionally left in the dark as far as the status and ticket time on my car is concerned! I wish I never purchased a car there as this was my first and only horrible experience with Sandy Sansing Nissan! More

Excellent service! Dwayne was very pleasant to work with. He got my car fixed in a timely manner and was able to get my warranty to cover my rental car. Excellent servic Dwayne was very pleasant to work with. He got my car fixed in a timely manner and was able to get my warranty to cover my rental car. Excellent service and will recommend them to family and friends! More

I had just purchased a vehicle from Sandy Sansing Chevrolet from Cheeko Santana and Vinny Plaus which was by far the best experience I have had as far as sales are concerned. Today I have had the car Chevrolet from Cheeko Santana and Vinny Plaus which was by far the best experience I have had as far as sales are concerned. Today I have had the car less than 5 mnths and the car just completely quit on me on 12/3. I had the car towed to the Service Dept and was called the next day by DeWayne he was very nonchalant on the phone didnt seem to care much and advised me that he would call me back once he figured out the issue. Today is 12/10 and I have YET to recieve a call from DeWayne who is supposed to be my technicial. Ive had to call EVERYDAY and he is either off or "not in the building" and was promised a return call and have yet to recieve one. I did finally get word after I reached out to Cheeko that my entire engine had to be replaced and Nissan would cover it. Great, but what am I supposed to do as a working single mother to get to work. I exhausted every penny I had to get a rental because I was told that I could get a rental from Enterprse thru them for $25/day on a Saturday and couldnt get one due to the place being closed!!! NOw today since I have no additional funds to pay fro a rental I must turn it in and pray that I can find a way to work until Sandy Sansing DECIDES to let me know when my car will be done or at least have a heart and loan me a vehicle due to the fact that the issue is NOT my fault. I asked when my car would be done and couldnt get an answer, today I was advised that Dewayne would call me back once again and its 6:06 PM and I still haven gotten a call and the service department closed at 5:30. I will NEVER buy another vehicle from Sandy Sansing, I will NEVER get my car serviced my Sandy Sansing ever again!!! I work for one of the biggest employers in Pensacola and I will be sure to let everyone I come in contact with know how horrible Sandy Sansing's Service Dept is and to NEVER purchase from there because it isnt worth it, no matter how good their salesmen are. More