Sandy Sansing Nissan

purchased a new 2013 altima and as soon as driven off lot car had a wind noise. after another 2 weeks the transmission began slipping and shuddering. i bought this car on 10-6-12 and you had this car for 17 car had a wind noise. after another 2 weeks the transmission began slipping and shuddering. i bought this car on 10-6-12 and you had this car for 17 days, a new transmission had to be installed. i have asked many times to be contacted by mr sansing , mr addington or ms gray. to this date none of them has contacted me. your GM stated to me this is not our problem its a nissan problem the only thing we will do is trade you as a used car , let your new car go lemon law and we don't owe you a thing. this car is brand new all i want is a new car not one that has been torn apart with 500miles on it. i am sorry but i paid sandy sansing the money for a new car not nissan and for you not to stand behind the products you sell is unacceptable to me. i will tell everyone i come in contact with of the way my wife and i have been treated at your dealership. consumer beware of bad bussiness practices by this dealer. More

We have had nothing but problems with this dealership since our purchase. First, the car was not detailed prior to us taking the car per our requests. Then we were given the run around when we requeste since our purchase. First, the car was not detailed prior to us taking the car per our requests. Then we were given the run around when we requested it be done when we brought it in for service. We purchased the maintenance plan and were charged for an oil change and tire rotation. When we called back up to the service department to tell them we should not have been charged, we were informed that it was our fault that we paid for it and we should have said something to the employee about the existing maintenance plan. My wife, myself, and her family will NOT ever do business with Sandy Sansing and will pass the word among our friends, extended family and co-workers to avoid going to Sandy Sansing at all costs. More

The dealership had a reasonably large selection of the model we were looking for. They did not try to "talk" us into an upgrade, but found the exact vehicle we wanted. The price was good. We had contac model we were looking for. They did not try to "talk" us into an upgrade, but found the exact vehicle we wanted. The price was good. We had contacted them first via the internet, "Internet Joe" was our salesman, he ensured our requirements were met and was very pleasant to deal with. We purchase a Nissam 2.5L SV. It has excellent mileage. It looks good, is well equipped, and rides very well. We have no regrets with the vehicle. More

These two guys are so awesome. Very patient,helpful,organized n friendly. This is the best car sales experience that I have ever had. I will send all my friends and Family to Sandy sans patient,helpful,organized n friendly. This is the best car sales experience that I have ever had. I will send all my friends and Family to Sandy sansing Nissan to purchase a new or used vehicle. Everyone was s helpful in fulfilling my needs. Peter really motivates me becsuse he is always smiling despite his condition so I feel I do not have sny reason to complain about my life at all. You guys ROCK! More

Had a great experience with Joe. No pressure and this is my second car with sandy sanding Nissan. Would recommend working with internet Joe to find the car you want at a great price! my second car with sandy sanding Nissan. Would recommend working with internet Joe to find the car you want at a great price! More

Brian and Pete made the process of buying my car as easy as could be. They provided the best customer service I have had yet with any car dealership. They were able help get me the best trade in offer and as could be. They provided the best customer service I have had yet with any car dealership. They were able help get me the best trade in offer and the lowest interest rate that was available. They were friendly and courteous at all times (which is a huge plus this day and time). Overall experience with the Sandy Sansing staff (Brian & Pete especially) was excellent and I will definitely go back again when I purchase my next car/truck. More

Single mom needed a car, and I went to Sandy Sansing Nissan. Worse mistake ever. The car has obviously been in an accident and has a gap on the passenger side door, I didn't notice this on the test driv Nissan. Worse mistake ever. The car has obviously been in an accident and has a gap on the passenger side door, I didn't notice this on the test drive as I was driving, not riding in the passenger seat. I called and called, never got a return call. I was told the high pitch squeal from the brakes were because they were metallic brakes. They didn't tell me the brakes and rotors needed to be replaced. The car also has a busted motor mount, and a tire going bald on the outer side. This does not make me feel safe to drive my child around. I wish I had read reviews of the dealership first. More

My husband and I are on a fixed income. We needed a newer car, but did not want a payment that was more than we could afford. Both Lee and Brian worked dillengently in our behalf until they found a pa newer car, but did not want a payment that was more than we could afford. Both Lee and Brian worked dillengently in our behalf until they found a payment that we were comfortable with. Waiting in a car dealership can be very stressful, but not once during the time that it took to complete the sale, were we ignored. Mr. & Mrs. Ronald B. Howard More

I purchased my Nissan Altima from this dealership and had the very best experience I could hope for. These guys were great and I would recommend to anyone the very best experience I could hope for. These guys were great and I would recommend to anyone More

I came in on Friday, August 3 to browse and get a feel for what I wanted. I purchased a used vehicle from Sandy Sansing in late 2007 which my wife still drives today, and I liked the experience the first for what I wanted. I purchased a used vehicle from Sandy Sansing in late 2007 which my wife still drives today, and I liked the experience the first time around and decided Sanding Sansing was where I wanted to buy from. There was a great vehicle that was close to my price range and a salesman with 'Internet Joe' on his name tag was helpful and friendly throughout the process. I told him I would come in sometime in the next week with my wife and likely make a purchase the next time I came in. We shook hands, and I headed home. The next day, Saturday, August 4, I woke up early to make sure my wife had time to come in before she had to be at work later that night. We found Joe almost immediately, and I let him know I wanted to take the Altima I had my eye on for a test drive. Again he was friendly, and we went inside to discuss a deal thereafter. Through negotiation we didn't come to a price we could both agree upon, so we shook hands again, and my wife and I headed back home. I told Joe to keep his eye open for similar cars that we may be able to get to the price I wanted to pay. He said he would definitely keep me posted on anything that came up. About an hour later I got a call from Joe. He said he had great news - he spoke with a different sales manager and made an offer to me that was excellent. He asked if I could drive back up to make the deal. I live about 35 minutes away, and I didn't want to waste a trip, so I explicitly asked, "So the deal you are giving me is the out the door price? - It includes ALL the fees and taxes, correct?" Joe said YES!...everything is setup and ready to go. I, AGAIN, asked, "So when I get there, this is the price I will be paying AFTER ALL fees, correct?" Again Joe assured my all was well. I was satisfied and headed back to Sandy Sansing. When I arrived Joe had lots of paper work ready on the table. I asked him again, "So this is set in stone?" He assured me once more, so we started to work through the paper work. I signed several papers, he made copies of pertinent information, and the new sales manager, whose name I unfortunately did not have the chance of getting, headed in our direction. He whisked by the table, dropped a paper, and stated, "Here's your printout Joe!, *Price* + tax, tag, and fees." He hurried off, never greeting me or acknowledging me at all. Joe called the sales manager over and explained that there 'may have been a miscommunication.' They had a little back-and-forth in front of me trying to figure out where the breakdown of communication came into play. The sales manager looked at me and stated, "So is there another car we have you like?" I told him that I had my heart set on the one I had made the verbal deal about. I asked Joe, "So I thought you checked and made sure?" He was very apologetic, stating he had good intentions. I shrugged it off and said, "I guess I'm going to go ahead and go, unless we can make the deal I drove here for." The sales manager snapped at me, "We wouldn't lie to you sir. I guess you *should* go ahead and leave. We don't have time for this." He then walked off. **--**THIS was the part of the ordeal that was absolutely outrageous. I cannot believe that ANY employee of Sanding Sansing would present him/herself in this manner. Joe apologized again, while the sales manager loudly told him from several yards away, "Don't even worry about it Joe. Don't worry about him at all." Again, I cannot believe that this happened. This was an absolutely AWFUL experience. Not getting the deal the first time around is just fine. I was never upset that the deal wasn't happening immediately. I understood from the beginning that it may be a few weeks before I got exactly what I was looking for. The level of civility was proper and professional up to the interaction with the sales manager. For him to act like I was such an inconvenience and that I was a waste of his time was very insulting and offensive. I like Sandy Sansing. I had the intention of being a lifetime customer. After this incident, I seriously doubt this will hold true. I love Nissans, and the extra drive to another Nissan dealership to avoid Sandy Sansing seems reasonable all the sudden. Again, the lack a made deal is NOT the issue. The behavior of the sales manager IS the issue - a major issue that needs to be looked into. Hopefully this review grabs someone's attention that can council the sales manager so customers will not have similar experiences in the future. More