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Sandy Sansing Nissan

Pensacola, FL

4.7
390 Reviews

5705 Pensacola Boulevard

Pensacola, FL

32505

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Showing 390 reviews

July 14, 2020

Horrible didn’t fix problem will not return calls didn’t need motor only a switch which I told u when I brought car in More

by Phillip Rogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Emory Shelley
Jul 20, 2020 -

Sandy Sansing Nissan responded

.

Jul 20, 2020 -

Sandy Sansing Nissan responded

We are disappointed to hear that you did not have a more positive experience with us at Sandy Sansing Nissan. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Also, your service advisor has reached out to you by phone to try resolve this situation.

May 20, 2020

Mr.Fredrick is AMAZING I came in with a specific car I wanted and he took me out my comfort zone and showed me a car that had everything I wanted and more. he helped me trad More

by allyssiacroom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Klawitter
May 13, 2020

Two words: Frederick Rocks!!!!!! I came in with some very specific ideas about what I wanted and he was attentive to my needs. Had great suggestions as well More

by N.B.
Recommend Dealer
Yes
Employees Worked With
Frederick Klawitter
May 12, 2020

Attentive and Easy Frederick did an amazing job in helping me trade in my old junker for the mini cooper that I have now. He was very helpful in finding a car in my budg More

by jaime.edmonds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Klawitter
May 11, 2020

Easiest truck transaction I've done! Traded in my 2011 F250 for 2019 F250. Joseph Barzecay made the process extremely easy and affordable. I will 100% be back to purchase another vehicle! More

by wtdupont13
Recommend Dealer
Yes
Employees Worked With
Joseph Barzecay
March 07, 2020

Frederick did a good job! I was pretty determined to stick with a Ford Focus from the Daphne Sansing location. We were not able to get the numbers where I would be comfortable More

by mbarlow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Klawitter
Mar 10, 2020 -

Sandy Sansing Nissan responded

Mbarlow, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sandy Sansing Nissan, Inc.

February 25, 2020

I had shopped on line for a new car liked the Sentry. I I had shopped on line for a new car liked the Sentry. I went to Sandy Sansing and found what I wanted. Sales staff were very helpfull. They asked th More

by jrdton
Recommend Dealer
Yes
Employees Worked With
Emory Shelley, Frederick Klawitter
Feb 26, 2020 -

Sandy Sansing Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 23, 2019

Starts at the top. Bought a used car from Sean. At the start of the relationship things were great. He returned calls and kept us informed as to when the car would be More

by Tvalvo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean and Phillip, Emory Shelley
Oct 04, 2019 -

Sandy Sansing Nissan responded

Valvos, thank you for reaching out to us. We are sorry to hear your disappointment. We have spoken to our General Sales Manager, Emory who advised that not all used cars come with a second set of keys or owner’s manual, and they are sold as is. You may download a digital copy of your owner’s manual at https://www.smartusa.com/vehicle-manuals. Emory advised that he would pay for half of the key cost, as we wish for you all to be satisfied with your purchase. Thank you.

Oct 04, 2019 -

Tvalvo responded

It is clear that Sandy Sansing does not respect its Customers. They took the time to respond to a Dealer Rater public forum but not to a paying customers phone calls. To this day we have not received a phone call. This is why I say it starts at the top. The GM (Emory) would not return our call, did not find an upset customer important enough to reach out to. He has no clue the hoops we jumped through to get an extension of our Temp Tag because his team had a serious break down in communication. I would like to know who Emory's boss is and the contact information. It is clear that Emory feels it's ok to avoid upset customers and he allows his team to do the same. I'd like to know if it's Sandy Sansing policy or just bad leadership. If you're a potential customer to this dealer, please ask yourself if you are ok with a dealership that puts on a happy face to make the sale and a boot after you sign.

August 21, 2019

Gary Palmer I went in just to look and maybe get some numbers and Gary was very polite and we went ahead and looked to see if I qualified for loan and I was, befo More

by donnab86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Palmer, Keith Hunt
Sep 03, 2019 -

Sandy Sansing Nissan responded

We are so happy to hear that you are loving your new vehicle! Thank you for doing business with us!

July 19, 2019

Excellent service ! Jason Lohmiller was extremely helpful. He answered all of our questions, knew everything about the car we were looking at, and gave us a no pressure More

by Rogue1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lohmiller
Jul 19, 2019 -

Sandy Sansing Nissan responded

It was our pleasure to assist you! We hope you are loving your new Rogue.

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